RoboCat Casino - general discussion (page 13)

It’s tempting for to keep playing. But I’m so mad I’m not gonna play anything until I get half my money.

I wouldn’t do it lol I’d take the money and run

Update, They paid me 2 withdrawals of 750.

I’ve been waiting since June 18. It is now July 11th.

Now I am trying to initiate another withdrawal and it keeps saying "unexpected error occurred" it’s been more then 24 hours and I have no pending withdrawals at the moment. What is the problem here? They just delay delay delay in hopes you play back your winnings and they keep doing this to every new person. That’s why they have high payout percentage. Because they don’t pay people for weeks at a time. Just a terrible, terrible casino. They will get shut down by the authorities. This is absolute bullshit.

Oh, waiting a month for wins and still not having them all is terrible. 

Did you also ask them what is to blame for not being able to select another withdrawal?

I would be in the end with my nerves if I'm honest.

now they are saying they are reviewing my account. I’m already verified and I’ve already received 2 withdrawals. I feel like they are looking for an excuse to confiscate my winnings. I won over 100,000 CAD. This is absolutely ridiculous. They do this to everyone and it’s not right.

I was considering signing up, but did not like the payment options, now I know I do not like this casino at all, thanks for saving me nerves and most likely a chunk of money.

Have they also explained what exactly they need to check, though?

Is it with the game provider regarding your gameplay, perhaps?

Hi Romi,

They just unblocked my withdrawals today. So since June 18 I have only received 2 withdrawals. It is now July 14.I wrote support about 5 times over the weekend. None of them gave me an explanation. I did not use any bonuses as I know they can cause issues.

I am hoping from here on in this won’t be an issue.

I hope so too, that from now on you will be able to withdraw money normally. 

Please let me know if it is OK when you make a withdrawal or will it be rejected again?

Hey my friend,

have you received continued payments? I’ve only received 2 withdrawals since June 18 of 750 each. They finally unblocked my withdrawals. I don’t think we are gonna get the full amount of our winnings. I just hope I get something. I’ve been reading a lot about this casino empire and it’s not good.

I’ve been getting them every 3 days from each request now

Well that makes me happy. I’m hearing all these horror stories about this company that owns all these casinos. That apparently they aren’t licensed and filed for bankruptcy last year. Who knows??? I ve only gotten 2 withdrawals. I just submitted my 3rd withdrawal today. So I’m hoping to get one tomorrow. Fingers crossed. Thanks for replying🙂

Hey there Roman,

how has it been going? Have you been receiving your withdrawals? I have received 5 payments in like over 5 weeks. I have been waiting now for another 3 withdrawals for 8 days. I just can’t believe how long they hold people’s money for. Let me know if you’ve been receiving yours consistently. I’m always worried they just gonna shut down one day and we’ll all be out of our money.

They robbed me, quite normally.

I made a deposit with 100%, I put in 20 and they gave me 40

After I played and won an amount of 400, I asked for a bonus cancellation and they ate it all. In all companies, if you cancel a bonus, they deduct an amount from you, they don't even let you in the 20 that you put in clean and in the conversation they kicked you out.

Did you read the terms of the bonus, though? Was something like that mentioned there?

I got a message saying that I would lose the value that corresponds to something like this. In all the companies I have done this with, an amount of 20 to 50 has been deducted from me, not all of them.

It should be written in the terms exactly, though. Usually there is written that if you cancel the bonus, you will lose this and that.

So, did you find something like that written in their terms?

Hello, I've had several pending withdrawals for two weeks, and all they tell me is that they have a high volume of requests every day, and I'm already desperate. Can someone help me, please?

Jesus, I have the same problem as you. What did you do and did they ask you for something? I'm losing my patience.

Hello,

If the casino continues to experience delays, no one outside can directly assist them in resolving the issue. They needed to provide a solution. You may, however, submit a complaint; that is one free option available at this moment.

Here are some details:

https://casinoguru-en.com/complaint-resolution-instructions 👈

What do you think, are you in?