RoboCat Casino - general discussion (page 14)

The complaint has already been filed, I see in this thread that they are quite bad at paying, I will be patient and keep insisting.

I can see that our team has already started to work on your complaint, so please reply to some additional questions whenever possible. Then the complaint will move forward, and hopefully soon we'll be able to learn more.

And if there is any news from the casino's side, surely let us know.

I'm still waiting for my withdrawals, since the 22nd, and the problem is that I still have a balance so I have to request more withdrawals, this is incredible.

I hope that soon our complaint team will be able to get in touch with the casino regarding your case.

Please hang in there.

I don't think I'll give in or spend a single €, I hope everything gets resolved soon.

To give you hope, I got paid today, good luck to you

Thanks. How long did it take to get paid and how much, if you don't mind letting me know.

withdrawal was from july 30th,paid today no bonusmoney only realmoney, dont give up, dont play, get you money and never play again there

Great that it was solved in BetAlice.

Today marks 18 days since I requested my withdrawals. I contacted them again via chat, and they told me the delay was due to requesting several withdrawals so close together. The finance department informed me that my withdrawals had passed all verification processes and would be processed in the next few business days. I hope so. I'll let you know what happened.

We will wait for your updates. Hopefully it will be only good news.

Good evening. I won €2500 at Robocat casino. I have made 3 withdrawal requests, the first on 3/8/2025, the second on 5/8/2025, the third on 6/8/2025. 4 days have passed since my withdrawal request and the casino apologizes for the delay because the maximum waiting time for withdrawals is 3 days. I pressure them by sending them messages and emails to get my money. They answer me politely and tell me to be patient and that they have a heavy workload and withdrawals. I read that this particular casino does it to a lot of people and I am afraid that I will lose my money or that each withdrawal I make will take weeks or even months. My withdrawals are still being processed and have not been approved even though 4 days have passed.

I'm afraid I won't be able to satisfy you, but you can check out posts from other players.😥

This casino is not the fastest in paying out money to other players, and you may also experience delays.

If they told you to be patient, I would prepare myself for the fact that it could take up to two weeks.

That's exactly how long we give casinos to resolve everything that needs to be resolved and send the money to the player.

If that doesn't happen, you can file a complaint with us and our team will try to help you with your situation.

However, did you need to verify yourself?

Did you play with a bonus or not?

Be patient and insist. I've been waiting for almost 3 weeks. Yesterday, they told me that my withdrawals had passed the verification process and that I would receive them in the next business days. After 14 days, Jaroslav, file a complaint and they'll help you. Good luck.

My account doesn’t require any verification. No bonus money either

Thanks a lot for the information my brother. I’ll keep insisting ofc

I got the 1st withdrawal in 5 days. Just now

Well, you've already received more than me 😭😭

how long u been waiting ?

It was 3 weeks ago on Sunday, but they told me yesterday that I would receive it in the next few days. I already have a complaint filed. I hope it is like this.