RioBet Casino - general discussion (page 7)

They say they are having problems with the payment provider, this has happened before and they said they had solved it. 3 days have passed and no money in my account. The withdrawal method I use is pix .

Maybe you should try to check with your payment provider as well. Have you already?

Hopefully, soon you will find some answers. We are here if you need any help.

I don't have a problem with the payment provider, the problem is with the casino that is cheating us, this is obvious bullshit. Now they've canceled my withdrawal and asked me to request it again, it's been 4 days and so far nothing, and the amount of the withdrawal is low, so they don't care, total disrespect to the player. And there's another thing: if they accept deposits in pix, you have to pay for pix too, as I've already received other times and I play in other casinos.

Ai is prints

prints

I just hope that they will be able to fix everything soon.

Have you requested the withdrawal again already?

Please know that if you feel like filing a complaint, don't hesitate to do so, of course. Our complaint team will get into it whenever possible to help you out.

I've tried to make a complaint, but I can't. When I get to the last one, the site goes back to the beginning. I don't know why. Regarding my withdrawal. I've requested it again and nothing. 5 days have passed and the chat replies are the same. I'll send you the screenshots of today's conversation

Hey Los

Hello,

Are you experiencing issues with the Casino Guru complaint submission form, please?

A few things that might help:

try that in incognito mode or: erase all cookies + temporary files in your browser + turn off every browser add-on you have installed.

try a completely different browser

try a different device

If nothing of that works out for you, please capture a video , add precise time of the incident and your IP, and send it to community@casino.guru

I'll wait for your update.

According to this conversation, I would say you expect a different answer for the very same concerns. Try to focus on something else and give them some time. Chat workers won't give you more details anyway. Instead, try to fight your frustration. Do you have a favorite sport or TV series? Distracting your mind may help you feel less anxious.

Do it anonymously? Strange, you could be more specific and make this complaint to me.

Not do the complaint anonymously; it is not what Radka meant.

Submit it from an incognito window in your browser. It sometimes helps to prevent issues you have described, you know. Also clearing the cache and cookies on your computer.

Try to do all the tips Radka wrote in her post, and if nothing works, please send us an email with the video of the issue.

Together we'll find the solution, no worries.

Hi, they just deposited my withdrawal after 6 days. Resolved , just don't play anymore and lower the rating of this casino there , because they are very convoluted.

I am glad that you got the money now.

We actually give casinos 14 days to proceed with the payments, so 6 days isn't a reason to lower the rating of any casino, you know.

The safety index is actually lowered only if a player files their complaint and it is unresolved.

But if you'd like to know more about how we review online casinos, please feel free to read about it in our article.

And come forward with any questions, if you wish.

Has anyone received a payment from Riobet? I deposited with my card and I made the payment but it gives me an error. I ask Riobet and they don't give me a specific answer, but instead I have to go through the same process again, which already gave me an error.

May I ask what kind of error message it gives you and if after trying again it was resolved, please?

Thank you, honestly, in my opinion it seems like too much time because I pay them at the moment if I don't have money to deposit I don't play, I find it annoying that much time is wasted, it seems like they do it intentionally so that one plays it, they even put in the return option and honestly I'm not the first person to complain about this with Riobet, I was looking at the reviews, it's the same complaint. Well, in the end I ended up playing it. They should change the waiting time, we all pay at the moment, for which reason the casino has to take its time to do it, it seems very unfair to me...

Likewise, thank you Romi for your attention, I really appreciate your time.

Greetings

I believe that the waiting time, as I could call it, depends on the situation. Sometimes the checks need to be done; other times the casino needs to wait for the player to send the documents in the right format, or they send some documents with missing information.🤷‍♀️

I, of course, understand that everyone wants their winnings to have as soon as possible; it's just that sometimes we really need to be more patient. And I'm speaking in general, of course.

Don't you think so?🤔

I understand, but in my case my account is verified. I'm sorry, but just as you are quick to collect, you should be quick to pay your clients. I don't see the point in this, our payments are made on the spot. I just ask that you put yourself in the client's shoes. It's the fairest thing to do.

Thank you so much

Your point is surely understandable, and I get that you would like to get paid right away. Just that sometimes really an error can occur, and it maybe is not even the casinos fault. You know what I mean?

How is your withdrawal now, if I may ask?