Posido Casino - general discussion (page 10)

Good day. May I ask what the reason is for this delay? Have they perhaps explained it to you? Is your account fully verified there?

Please give us more details, so our complaint team is ready to help you out if you cannot find any way to do it.

You can file a complaint just by using this link 👈, it is completely free of charge and our team will do everything possible to get it solved. Let us know if you need any other help with it.

POSIDO or SPINANGA casinos all belong to Gameling Games or something like that, I made two deposits of 200 euros total = 400 euros that were never credited as a balance in my account, I contacted my bank the money came out and I have the proof, questioned by POSIDO chat says that it will analyze and forwards it to the financial department since 14-06-2024 and I do not receive a response, nor do I see my money credited to my account, on the other hand I also sent an email to POSIDO casino with all the proof and To this day I still don't get a response, the Bank says it can't do anything, it has to be with the entity to whom I sent the money to resign, in short, another sad case, I don't know who can help me, it's in spinanga that they won't pay my 213 euros It's Posido that doesn't credit my money anyway… WHO HELP ME PLEASE Posido or SPINANGA casinos all belong to Gameling Games or anything like that, I made two deposits of 200 euros total = 400 euros that were never credited as a balance in my account, After contacting my bank, the money came out and I have the proof, when asked via chat, POSIDO sent it and sent it to the financial department since 14-06-2024 and I didn't receive a response, nor did I see my money credited to my account, On the other hand, I also sent an email to POSIDO casino with all the proof and to this day I have not received a response, the Bank says it cannot do anything, it has to be with the entity to whom I sent the money to resign, in short, another sad case, no I know who can help me, it's in Spinanga that they don't pay my 213 euros, it's Posido that doesn't credit my money anyway... WHO CAN HELP ME PLEASE, Posido or SPINANGA casinos all belong to Gameling Games or anything like that, I made two deposits of 200 euros total = 400 euros that were never credited as a balance in my account, after contacting my bank the money came out and I have the proof, questioned via chat POSIDO sends that it will analyze and forward it to the financial department since 14-06-2024 and I don't receive a response, nor do I see my money credited to my account, on the other hand I also sent an email to POSIDO casino with all the proof and to this day I still don't get a response, the Bank says it can't do anything, it has to be with entity to whom I sent the money to resign, in short, another sad case, I don't know who can help me, it's in spinanga that they don't pay my 213 euros, it's Posido that doesn't credit my money anyway... WHO CAN HELP ME PLEASE OR SPINANGA casinos all belong to Gameling Games or something like that, I made two deposits of 200 euros total = 400 euros that were never credited as a balance in my account, I contacted my bank the money came out and I have the proof, questioned by chat POSIDO sends that will analyze and forward it to the financial department since 14-06-2024 and I don't receive a response, nor do I see my money credited to my account, on the other hand I also sent an email to POSIDO casino with all the proof and to this day I don't get a response, the Bank says it can't do anything, it has to be with the entity to whom I sent the money to resign, in short, another sad case, I don't know who can help me, it's in spinanga that they don't pay my 213 euros, that's the Assuming they don't credit my money anyway… WHO HELP ME PLEASE

Hey there,

I'm sorry to hear this. As I can see in your account, however, you have managed to submit complaints against both casinos. This is the way Casino Guru helps players, I suggest staying in touch with the Complaint Team.

Preferably, let us know if you come across any updates. 🙏

Posido complaint is, for instance, waiting for your update. Use this link, please 👈

Good morning,

I made two withdrawal requests on Posido a week ago and I still have nothing in my bank account, I contact them every day via online chat and they say every day to be patient and I the financial department will process my request as quickly as possible, but still nothing, it's starting to worry me a little

Get in touch with them via support@posido.com and also via chat asking for clarification and help, they were cooperative with me...

Have you tried to contact support by email? Is there any update regarding your withdrawal?

Please let us know if we can help somehow.

That's really nice of you. Was your issue solved there?

I tried to contact them by email but I got no response to the email I sent.

It's pretty sad if they don't communicate with you and don't reply. 

Nevertheless, we give casinos 14 days and even though I would be nervous if I were you, try to wait a little longer for your money to come in or for the casino to give you an update. 

If not, then I will recommend the next step, which is to submit a complaint and we will try to help you.

Anyway, did you ask the casino what is behind the delay ? 

OK thanks,

when I ask why it takes so long they tell me it's because they have a lot of requests to process

You're welcome, I hope it will be resolved before our team intervenes. 

As for the casino, I understand that sometimes this can happen, so I wonder when you will get the money and if there will be problems or not. 

However, do you also have a verified account or was it not necessary ? 

They don't ask to verify my account and when I go to the verification tab I don't know how to verify it

Well, if the casino doesn't ask for any documents, it might not even be possible. It was just a question because that can be one of the things that holds up withdrawals, but it's probably not your case. 

I received the first withdrawal of €500 finally I am waiting for the second

Good morning, today I received this email that the withdrawal was completed but money yok there is no movement in the bank. The withdrawal took place on 06/27 and was processed today!!!

So that makes me really happy. How long did it take you to get this withdrawal ? What payment method did you use ? 

I hope you will get another amount soon. 

Hi, if it was processed today, I would give it a few more days and wait and I hope everything comes to you. 

If it doesn't, of course you can get in touch and let us know and we'll try to help but I think at this stage it's only a matter of time. 

Will you hang in there ? 

Yes, we ate the donkey and the tail remains. What can I say, this is unacceptable. Instead of saying 1-3 days, better let them say 10-15 days to be in. Let's see how many days it will take to get the money.

Well, when I look at the time when you entered the withdrawal and you write that 27.6, so you could file the complaint right away, but if it has been processed, I think it should go to you. 2 weeks is certainly not a pleasant time to wait for money and if you don't like it, you can switch to another casino. 😕

First of all, what I will do and in which casino I will play is my matter and you have no reason to, 2nd I did not make any complaint, I simply posted my experience in the delay in payment of the winnings I had from this particular casino. Also, when a casino is considered good and reliable, it makes sure to pay the winnings immediately within three days at the most. All the other casinos I have happened to play make the payouts either at the same time or in 1-2 business days at most.