Posido Casino - general discussion (page 10)

Have you tried to contact support by email? Is there any update regarding your withdrawal?

Please let us know if we can help somehow.

That's really nice of you. Was your issue solved there?

I tried to contact them by email but I got no response to the email I sent.

It's pretty sad if they don't communicate with you and don't reply. 

Nevertheless, we give casinos 14 days and even though I would be nervous if I were you, try to wait a little longer for your money to come in or for the casino to give you an update. 

If not, then I will recommend the next step, which is to submit a complaint and we will try to help you.

Anyway, did you ask the casino what is behind the delay ? 

OK thanks,

when I ask why it takes so long they tell me it's because they have a lot of requests to process

You're welcome, I hope it will be resolved before our team intervenes. 

As for the casino, I understand that sometimes this can happen, so I wonder when you will get the money and if there will be problems or not. 

However, do you also have a verified account or was it not necessary ? 

They don't ask to verify my account and when I go to the verification tab I don't know how to verify it

Well, if the casino doesn't ask for any documents, it might not even be possible. It was just a question because that can be one of the things that holds up withdrawals, but it's probably not your case. 

I received the first withdrawal of €500 finally I am waiting for the second

Good morning, today I received this email that the withdrawal was completed but money yok there is no movement in the bank. The withdrawal took place on 06/27 and was processed today!!!

So that makes me really happy. How long did it take you to get this withdrawal ? What payment method did you use ? 

I hope you will get another amount soon. 

Hi, if it was processed today, I would give it a few more days and wait and I hope everything comes to you. 

If it doesn't, of course you can get in touch and let us know and we'll try to help but I think at this stage it's only a matter of time. 

Will you hang in there ? 

Yes, we ate the donkey and the tail remains. What can I say, this is unacceptable. Instead of saying 1-3 days, better let them say 10-15 days to be in. Let's see how many days it will take to get the money.

Well, when I look at the time when you entered the withdrawal and you write that 27.6, so you could file the complaint right away, but if it has been processed, I think it should go to you. 2 weeks is certainly not a pleasant time to wait for money and if you don't like it, you can switch to another casino. 😕

First of all, what I will do and in which casino I will play is my matter and you have no reason to, 2nd I did not make any complaint, I simply posted my experience in the delay in payment of the winnings I had from this particular casino. Also, when a casino is considered good and reliable, it makes sure to pay the winnings immediately within three days at the most. All the other casinos I have happened to play make the payouts either at the same time or in 1-2 business days at most.

Yes, I didn't mean that you have to do what I say. What I meant was that if you don't like somewhere and you see that you are waiting a long time for the money, then this casino is probably not for you. 

Secondly, I told you that you can file a complaint if you feel you need help, I didn't say that you have an open complaint or that you have to do it. 

As far as the time to withdraw is concerned, each casino is individual and believe me, this is not an exceptional situation. So if you have played in casinos where withdrawals have lasted a maximum of three days, then you know that this particular one is not for you. 🤷‍♂️

Since 12.07 I have been waiting for my payouts at posido casino, the support always says patience patience, the finance department has been informed but nothing happens

Hey, I see you've been waiting a week for your money. All the casino told you is to be patient and nothing more ? From the fact that I wrote off the other player a week ago, it looks like they have a delay and you will have to wait a bit longer. 

I would like to add that we give casinos 14 days to resolve the situation around the withdrawal and send it to the player and if that doesn't happen then let me know and we will try to help.

Anyway, one more question, do you already have a verified casino account or was that not necessary ? 

Yes, thanks, but I've never had anything like that at other casinos.

Well, not really yet, but I haven't had to do that yet.

How long should I wait? I mean, since Wednesday they've been saying that it's in the final phase, the finance department knows this and that. It just feels like I'm being kept waiting, and I still have a lot of balance on it, which I'd also like to pay out.