Posido Casino - general discussion (page 11)

As I mentioned before, we give casinos 14 days to sort out everything they need to do around the withdrawal, so if nothing changes, then I recommend you file a complaint. I wouldn't rush out and give the casino some time since they say it's in the final stages. According to the complaints I've seen, you're not the only one who's had a delay in the last few weeks, but the casino has managed to resolve these issues so far. So I would also suggest to be a bit patient and we will see what happens next. 

Do you think you can handle it ?  

Didier, they paid you the money because the same thing is happening to me, they tell me that there are many requests, that my request is in the final stage, but they cannot pay the money, this is a big fraud

Hi, I would recommend using the "reply" button when you want to reply to someone specific because it will notify them that you wrote them back. 

Also, I see that you also have a problem with the withdrawal, so how long are you waiting for please ? Apparently the casino has a delay from what we can see. 

Anyway, according to what the player wrote, he got the first withdrawal and was waiting for the second one. I haven't heard from him since, but I firmly believe he has all his money. I hope he will get back to us and clarify the situation. 

Hi everyone, I made a win on the Posido Casino site of 1700 euros.. I've been waiting for 20 days for the credit which never arrived.. I contact them and they always tell me the same thing, they send the report and don't let me know nothing more.. I need that money I sent all the documents for verification several times but no response please help me..

the account with precision and this

V incenzo.bernardo11@libero.it

please help me I'm going crazy

Hello, since you have been waiting for 3 weeks, I would recommend you to open a complaint right at the beginning, because I would say that it has been long enough.

You can lodge it here ⬅️

Is there any particular reason why you haven't received the money yet ? What does the casino keep telling you ? You also talk about the documents, have you managed to verify them successfully or not yet ? That might be the reason why you don't have the money yet. 

So please let me know how it is. 

I have been waiting for my payout of €180 via MasterCard since August 1st, 2024. Nothing has happened, even after contacting the live chat several times. Always new excuses.

Untrustworthy?

Could you perhaps tell us at which casino you are waiting for your withdrawal and if your account was fully verified there?

Posido Casino....and no verification is necessary. It says so in my profile.

Best regards.

PS: still no payout

Thank you for your reply.

Now that we know which casino you were talking about, I have moved your posts to the official thread of this casino. Maybe you will get more information here.

Does it also say anything regarding your withdrawal request in your profile? Something like it's pending, perhaps?🤔

Were you able to get in touch with the casino support? Try also by email if the live chat is not able to give you any answers. I found this email address: support@posido.com

Keep us informed how it all goes, please.

If you have little patience, then never choose this casino. It is written in their regulations that the money is paid within 3-5 working days. That time is long gone. They always answer the same thing in the chat - the finance department is already taking care of everything, "sorry", "thank you for your patience", nothing is resolved. There is no point in writing to e-mail, there will be no answer. Never again. In addition, I cannot withdraw money because there is already a congestion with existing winnings.

Hello, may I know how long you are waiting for your money ? We give casinos 14 days to sort everything out and send it. If that doesn't happen, we'll try to help if you're interested. 

Anyway, is this your first withdrawal ? Didn't you need to verify? 

I'm also interested in this: "I cannot withdraw money because there is already a congestion with existing winnings." 

I'm not quite sure if I know what's behind this and if this should be a reason why you shouldn't be able to withdraw. So if you want you can elaborate on that so I can understand it better. 

I will wait for the answer. 

I have been waiting for the withdrawal for 8 working days since I made the first request (including today). The first payment request was on 12.08, the second - on 13.08 and the fourth on 18.08. I only have options to make 3 withdrawals at a time as written in their rules. But I have the fourth prize hanging in the air, which I want to withdraw, but I can't do it because of this traffic.

about verification - I have not been offered to do it and I physically cannot do it, because the section - verification - does not offer such functions, if I wanted to do it too. Thank you for your reply and welcome.

Of course I understand. So it will be necessary to try to endure more if only a week. It would not be the least for me, but if you have three withdrawals, I would expect the first one to by near future. If 14 days go by and nothing changes, by all means get in touch and we will try to assist. 

Anyway, did you play with any bonus ? 

Ok in that case the first request amount should be around the 26th? If I understand correctly. No, I didn't play any bonus games and I declined all the bonuses offered.

If I may add a point, you may submit the complaint anytime you're worried. It's just as Jaro said, though. First, we give casinos some time to resolve the matter without our interference. Only if they fail to do so will we step in. The decision is up to you, no preasure.

Hopefully, this casino will soon make improvements to the procedure. As I seem to remember, a lot of players were disappointed in the past.

Good morning. I received money from this company on 22.08. Respectively, if you have patience, you can also expect money. I expected mine in 10 days.

Well, that's good news, I'm glad you got the money. 🎉🎉

10 days to wait is not a short time, but apparently if you go through this thread and other people's gaming experience you will find out that you are not the only one. 

Anyway, will this situation discourage you to continue playing here or will you rather say that you already know what to expect so you might play here again ?🙂

I don't know if I'll get my money back, but now I can't even log in because even if I ask to recover my password I don't get a recovery email.

Could you describe the whole issue to us from the beginning, please, so we can better understand it?

Is your account blocked at this casino? Did you try to contact the support regarding this?