Posido Casino - general discussion (page 33)

I made the withdrawal on June 22nd, 5 working days have passed but also another week, the problem is the response methods it is like a copy and paste in the chat, the most serious thing that I can document is that I sent 5 emails of which they did not respond to even one, I am truly speechless for all this I have not received any response regarding my withdrawal and no attention the response in chat is always the same it is about a withdrawal of just over € 300 and the casino in question is posido.com I am ready to present all the documentation and lid of the withdrawal I await your kind response because I do not know what to do anymore

Thank you for your reply. I can see the situation you're in.

I'd like to point out that we give casinos up to 14 days to process a player's withdrawal. If that timeframe passes without your withdrawal being completed, our Complaint Team may be able to help by reviewing your case through a complaint submitted on our website.

I can also see that communication doesn't seem to be the casino's strongest point. If they're only giving you generic copy-and-paste replies, I completely understand why that doesn't inspire confidence or make you feel any more at ease. On the other hand, if the withdrawal is simply taking longer to process and they have no new information to provide, that may explain why you're only receiving the same standard responses.

For now, I would recommend being a little more patient. If nothing changes, the casino doesn't contact you, and you receive no updates after the 14-day period, come back and let me know. At that point, I think submitting a complaint would be the best course of action.

What do you think?

It's fine on the 14th day I'll contact you as it's money that I won't see again and in the chats they always tell me the same things and in the same way in the email they don't answer me at all thank you very much

I know this casino can sometimes take longer than expected to pay players, but I do think you'll receive your money as long as you don't give up and everything continues as it should.

Try not to think too negatively. I understand it's not easy when your money is involved, but hopefully the situation will be resolved soon.

And if nothing changes by the 14th day, just get back to us as I mentioned before. We'll do our best to help.

You're welcome, and have a great day!