Posido Casino - general discussion (page 32)

I kept writing in support

That's quite enough.

Do you think writing was what helped? 🙂

I asked them to close my account more than 3 months ago, and in the meantime I've insisted 4 more times and they ignore my email. The result: more than €300 lost and my account still open. They don't offer any kind of support to those who may suffer from gambling addiction problems

Hello, kindly read my response here 👈👈

The situation remains the same, but the casino has changed. It would be better to focus on not playing at all, but I understand it is very difficult.

Did a survey so far nothing for 5 days now

Hello, has something happened, please? Seems that the automatic translation is not the best... Delayed withdrawal, perhaps?

made a survey a week ago still nothing then the same answer that it's late ecc

I know; I just responded to you in the other thread. This thread, in my opinion, shows how the casino kept up with delays in the past, though.

I need help because you take a week to reply to my case, which has been going on for almost a month now, and I need you to intervene.

Good afternoon, I've been waiting 25 days for my withdrawals at this casino. They asked me for verification on the 11th and again on February 18th. I'm desperate. I don't know if anyone can help me. What should I do?

Hello, this is all right because one week is an actual time frame from complaint response, and you can see that directly in the complaint. I understand it is quite a long interval, but considering how many players need the same as you do, it is necessary. A few days ago the questions were mainly focused on further understanding partially completed KYC as well as other important events. The complaint is progressing, and the matter needs to be clearly understood in the first place; this has been happening for the past two weeks.

Kindly be patient and if you want to make things smoother, provide the information you were asked for and save the rest for context.

Don't worry, even though it may take quite some time, the complaint is still fulfilling its purpose.

Good afternoon. The problem is that at Casino Posido, they aren't giving me any solutions. The verification was sent on February 11th. They processed my ID and selfie, and I sent my debit card a second time on February 18th. Two days later, I only received this message and nothing else. In the chat, they just say they understand my frustration and that my case is being escalated, which I don't understand because it should have been resolved within 30 days. They haven't asked me for any additional information or explained why my withdrawals aren't being released. All I know is that I've been dealing with this problem for 30 days and I need someone to help me and intervene because I always get the same responses, and I receive neither the verification nor my money.

I wish your Monday would be much better than this.

This is indeed a pretty negative state of events, and also a reason why the complaint is super important. I for example, have no idea why the casino needs 30 days for standard KYC. The main problem I see is that you should have been told every detail right from its support. Since we know that this casino is occasionally a bit slower, I guess it still may be part of the problem. However, I get that you are not satisfied at all. Who would be in your shoes?

I've been waiting since May 24th to receive my €550 withdrawal from Posido, and they keep telling me they're working on it and that everything is fine and it will be in my account soon, but I don't see any solutions.

I've been waiting since May 24th to receive my withdrawal, and they keep telling me they're working on it, that everything is fine, that there's a long backlog of requests, but that I'll have it soon. I see no solutions, and on top of that, they blocked my in-game chat and this morning my other phone number. Thank you very much for your attention and kindness in advance.

I've had a withdrawal of €550 since May 24th and there's no way to access it.

Well, it looks like you'll just have to wait. I know that this casino isn't exactly quick with payouts, so if they've told you what they've told you, you'll just have to wait. I guess there's nothing else you can do. 

We give casinos 14 days to resolve this process, and if nothing happens, we can try to help you.

Just don’t gamble with the money and wait—I’m believing that you will get your money.

Good evening, I want to make a complaint about a casino that did not pay me my winnings. I have all the screenshots of both the withdrawal and all the emails sent without a reply. Furthermore, in the chat for days and days they do not know how to respond and respond with a copy and paste message. I am ready to show all the documents and the name of the casino.

I would like to have your email address to send all the documents to.

Hi. Feel free to tell me which casino it is.

I’d also like to know how long you’ve been waiting for your withdrawal and what exactly the casino has told you so far. I can imagine it’s been mostly generic replies, but any detail helps to understand the situation better.

Once you share this information, we can look at whether it makes sense to proceed with a complaint or whether it might be better to wait a bit longer for now.🙂