SupaBet Casino - general discussion (page 5)

Oh, I believe that explains a lot. You make a valid point about the response time.

That endless loop of "delay, marked, please wait" responses… sounds painfully familiar. I really hope the next message you get from them finally includes a transaction ID instead.

How many active transactions does this casino actually allow at one time, please? I wondered if it might be worth trying a combined withdrawal for, let's say, €1500 instead. If I recall correctly, your balance is more than 5k. Do you aim to withdraw it all? With the current "speed," it could be really bad experience. 🙁

Hello...I still have the 1500 euros in the payout.

Of course, I lost the rest again. When would I have gotten that? Probably never.

I want these 1500 euros now and then never to have anything to do with this site again.

I checked again today and yesterday: the same thing, the same text. But nothing happens!!!

Hello, I've been waiting for a payout since October 15th. What's all this fuss about on this website? Can someone invite a Supabet representative here so we can sort this out?

You can't get anywhere with the chat; they're just puppets.

I'm sorry to hear that you lost the rest. Hopefully you will come with a better update on Monday. We'll be waiting.

Hi.

Your account is fully verified at this casino, as you mentioned in your complaint, right?

But have you ever successfully withdrawn your winnings before?

We need to wait for the 14-day time frame to pass before our complaint team will be able to intervene, and then we'll surely try to contact the casino as well.

Please stay patient.

Yes it was verified. My winnings were 12000 and I believe the amount they allowed me to withdraw was $600 only which was more or less how much I deposited.

sorry I don’t know if you’re referring to my complaint against Astrozino? If you are, then as I said above, yes. Fully verified.

Hello Lulu,

Don't worry, Romi did not ask you and this thread is about Supa Bet Casino; hence, I assume conversation related to your Astrozino complaint is here 👈👈

Feel free to follow the Astrozino thread in your account or use a bookmark to stay in touch. 😉

There is no need to engage here, I reckon.

I've been asking them to close my account for over a year now, and in the meantime I've insisted 4 more times and they ignore my email. The result: more than €400 lost and my account still open. They don't offer any kind of support to those who may suffer from gambling addiction problems

Hello,

What I am about to say is devastating, but I'll say that anyway: under such circumstances, those who suffer should, in the first place, do whatever they can to stay away from casinos. I'm just saying that because, as you stated, in some cases your account won't be closed, no matter the efforts on your side, and thus the players must help themselves somehow.

I have no idea what has happened, but you can try to complain once more. My colleagues will let you know whether there is something we can do. But it always takes a lot of time; it is not an instant solution.

But if you've experienced this issue for over a year, I suggest this safer area: https://casino.guru/responsible-gambling-guide/problem-gambling 👈

Supabet paga

They are thieves

Hi all , I’ve won about 5k CAD on supabet I just deposited here for the bonus and did pretty good . I rolled over the bonus and my account is fully verified . When it comes to a payout they are limit to $750 CAD every 24 hours but it’s been 3 days since I’ve requested my payout and it’s still in review . I feel this casino / sportsbook is delaying winning payers . I would appreciate if someone can please help . I just want my winnings out

Hi, based on what I recall from the others, this is sadly not an isolated case. As far as I can conclude from the players' responses, reviews, and complaints, the casino pays, yet sometimes it takes even a few weeks.

It's understandable that you feel this situation is not okay, because it truly is not. However, ways to enforce a quicker process at casinos are nonexistent; imagine players have been sharing such terrible feedback through our platform, but very little seems to have changed on the casino's side.

Sadly, patience is necessary.

They take your money and winnings. I deposited $940 into my account and they refused to credit my account with my transfer.

Hello, I thought we could help you but then I found this complaint. Is it related to the matter, please?

https://casino.guru/complaints/supabet-casino-player-s-account-is-closed-and-funds 👈

Dear ,

Thank you for contacting the Supabet.com support team.

We are happy to confirm that your withdrawal is in queue for processing by our Finance Department.

We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Today is the second day of withdrawal and withdrawal gets processed after 3 days.Please count the days from the next working day when withdrawal was being requested.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

Last but not least, We are currently making sure that all necessary steps are being followed to ensure your withdrawal is to be processed promptly. 

We appreciate your patience and understanding so far .

If you have additional questions, please feel free to contact us via email support@Supabet.com or via Live Chat.

Yours sincerely,

Supabet.com support team

This is what they keep on saying .

Such a bad experience here please please everyone be aware don’t give business to this casino / sportsbook

Agreed

Hello, I have €24,799 on supabet.com and haven't received a withdrawal for over two weeks. The only response I get is that I have to wait and they're working on it. I'm fully verified and this is winnings, not bonus money. I hope you can help me.

It's been over a month since I filed a complaint to get my money back, but I haven't received any results or a solution to this problem. Go to another website, and not just another one, to get your full rights.