Astrozino Casino - general discussion

If you want to discuss anything related to Astrozino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I'm still waiting for my case and I hope they resolve this. So damn unfair. Only played sports betting without bonus made over 20 deposits but as soon as I won my entire balance disappeared. I only played live betting.

Watch over and warn you all!

Hey, I'm sorry to hear that. Did the casino say anything about the situation? I checked the safety index, and even if they didn't say anything, I wouldn't be surprised. The casino is probably one of the worst we have here, with lots of warnings in the reviews. Did you look up any information before you came here to play? 

When you say that you have an open case with us and that it concerns sports betting, I'm afraid I have to disappoint you. We don't deal with these cases because we don't have experts and we can't evaluate such situations fairly, as we don't deal with this area. 

However, these links might help you a little: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please take a look, even though I don't know if you'll get your money back from the casino, but it's worth a try. 

I had the exact same experience with Astrozino.

My account was fully KYC verified.

I never accepted any bonuses.

I made several deposits and only played live sports betting.

As soon as I won (over €3,200) and requested a withdrawal, they cancelled it and confiscated my entire balance.

Their only response was "decision is final" without providing any proof of T&C violation.

This casino seems to follow a pattern where they take players’ money once they win. Everyone should avoid Astrozino!!

I already saw that from what you wrote and from the complaint. I described our process and that you probably won't get any help from us.

So try to focus on the links I provided and see if it's possible to file a complaint there.

It's a shame that the casino didn't explain anything. That's quite necessary in any case. But I know that they usually only tell players something general because they can't reveal what they violated so that they don't pay attention to it later. 

I'm sorry. 🙁

I’ve been scammed by astrozino online casino. I won 11400$ fair and square. In order not to pay out they told me that I contravened their t and c’s by providing fake documentation for verification, that I manipulated games and bonuses and disguised my identity. All of these things are False. I never did that nor do I know how. So they immediately removed all my winnings. They basically stole what was won fairly but they won’t reply when I asked them a thousand times to prove what they were claiming.

Hello, Lulu4321

I checked the casino's review, and to be honest, casinos with such low reputation scores can come up with anything. I know it's hard, but avoid such sites; if a problem arises, no one may be able to help.

https://casino.guru/astrozino-casino-review#tab=js-tab-reputation 👈

"Very high value of withheld winnings in player complaints in relation to the casino's size"

Such casinos usually do not care much about their reputation and are often completely unlicensed, which greatly limits the options available.

I hope they will, however, respond to your complaint at least.

How do I file a complaint against astrozino

Hey... I'm glad you managed to file that complaint. I just moved this post of yours here so it doesn't get lost.

We will keep an eye on the complaint as well.

Happened to me as well. I got 11100 confiscated and I did nothing wrong. My account was fully verified. They have done this to so many as I’ve read in many reviews in a variety of places. I can’t believe they are not being shut down. Clearly they are crooks.

Why is no one shitting Astrozino down?

I'll be completely honest and make a big exception to answer you, my life will no longer be related to betting anymore.

I've given up betting completely a few months ago and I'll never bet again, I get the feeling but honestly betting usually ends in a loss, no one in the world wins on these.

I know they feel tough! I was in your shoes a few months ago and I can tell you literally have 0 chance against them. I fought but got no help from anyone!

@Casinoguru missed an important point with my whole case and that is that they could prevent this in some way so that more players don't end up in the same position as me but look you are in the same boat as me totally blew your money, happened to several players and it will happen to more new players too. Astrozino is the biggest scammer there is. My account was verified and had money for several days but finally mine grew and I thought it was time to process my withdrawals. 24 hours later a long email comes that my money is 0 placed and left only 105 euros left in my account then they disappeared.

It complained about the VPN, they complained about the falsification of my documentation.

Honestly, if you want to fight, do it, but you won't win. I've turned to several betting sites like casinoguru, some tried to help me, but none succeeded.

My best advice is to give up, quit betting and pursue your goals in life instead.

The fact that they still get away with it is insane!!!

I did try every avenue I could. They didnt reply and so casinoguru closed the case and all they get is a negative review. This is much more than that. They are stealing. I got the same excuses for taking my winnings as you did. I also got that their decision is final. My question is, how is it possible with so many complaints, they are still operating and no one shuts them down? I even filed a complaint with the entity that give the licence but got no reply. In the meantime they keep stealing and getting away with it. Thanks for your advice.

I don't want to remember that much, I've just dropped betting altogether. But I don't remember what their license was called, there are a lot of loopholes, which means they can do whatever the hell they want with players and get away with it. Their gaming license is one of the worst. Big players have serious gaming licenses and it's harder to scam players out of their money. Best thing you can do is swallow the loss and move on, unfortunately, they hurt me too!!

Unfortunately they still get away with it and no one will shut down Astrozino. More players will join them and literally blow away all the new players.

I've let these go, but believe me, the camara exists and they will go there one day.

good luck with everything

Hello there, the current license is:

This is to certify that astrozino14.com is operated by Famagousta B.V, a company incorporated under the laws of Curaçao with Company Number 152449 and licensed by the Curaçao Gaming Authority to offer games of chance under license number OGL/2023/155/0098 in accordance with the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157).

The license was granted on 04/06/2025 and its current status is Active

The casino is, however, so bad that I would guess they do not care much about reviews or licenses, as your case sadly demonstrates. 🙁

Hello,

if you want to file a complaint against a sportsbook, I recommend looking for websites that focus on reviewing sportsbooks. To be fair and square, I believe the only one worth trying is Ask Gamblers.

I'll share a few links with you, but players have reported that none of them have helped:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/

https://www.askgamblers.com/betting-complaints

I only aim to help; the call is yours, of course. 🙏

Whether or not they can help directly, getting advice from player-focused advocates is often worth considering