SupaBet Casino - general discussion (page 10)

Hi, I’d appreciate it if we could keep the conversation in one place. There’s no need to post the same thing in several different threads. This is the casino’s official discussion thread, but please avoid creating more threads about the same situation.

Thank you.

So, in my case, I received a 150x30 rollover bonus at supabet.com. I followed the rules, met the requirements, and the bonus status showed as "completed"—I received aGrand Premium Jackpot game, Wild Gunslinger by Playtech, and they withdrew 25,000 euros, claiming the maximum payout after I had met the bonus requirements and rules. In the chat and in my conversation with the manager, it was a total mess—not evenHe didn’t even know what he was talking about—he just tried to pull the wool over my eyes. He didn’t send me the withdrawal details for those 25,000 euros or the transaction history; instead, he went on and on sending me some "Vegas casino rules"—it wasn’t even that casino I was playing at. It smells to me like we’re going to have a real issue with the Playtech provider, which in the event of a maximum jackpot, pays out the full amount without exception. Someone must have pocketed those 25,000 euros—the maximum withdrawal limit cannot be applied to a jackpot win; it’s against international fair gaming laws.

Hello, I find this post too, so let me put it to the others to help keep the context clear for everyone.

Okay, but who's in charge of this case? I don't know who to contact.

Not only did they refuse to provide me with the transaction history for my €20, €50, and €100 bets on Playtech’s Jackpot, Supabet’s VIP manager privately sent me a screenshot from a completely different casino (Vegas Casino) to try to justify the "maximum payout" rule. This proves that the casino has no valid grounds under its own terms to confiscate my 25,000 euros and is trying to deceive me. I am attaching the evidence for the mediator’s review. "Thank you, Mr. Jaroslav"

VIP manager conversation—what a mess