Pistolo Casino - general discussion (page 7)

Thank you in advance for replying too fast,u are more into this than the support agents of the casino for sure...i hope this matter will resolve soon,I've seen reports for payouts that got resolved after a month or so...who wants to play in a casino that accepts deposits in less than 3 seconds and pays out after a month or so..I'm very disappointed,very bad experience in a site that apart from withdrawls seems to be very entertaining..

You're welcome, that's what I'm here for. I also believe that everything will turn out well in the end and that you will be happy with your withdrawal.  

I don't know when that will happen, but one thing is certain, when it's over, you can decide whether you want to continue playing here or not.  

Although I think I already know the answer.🙂

Hello

I too had a problem with casino pistolo for almost 20 days and I contacted here and it was resolved in a few days and I had told casino pistolo, who say the same thing over and over again, that I would report it where it should be so that the security index would be reduced and suddenly they paid me.

Thank you very much for taking the time to answer me, I don't know if I should challenge them, I've now turned to this site in case people can help me in some way...it's bad what's happening, and I no longer trust the ratings because this site also has a high index, despite this, there are many complaints from players.

Did you have the same problem as me? From a credit card, the withdrawal was canceled in 5 minutes, so I requested 3 withdrawals via bank transfer, which are under review since August 13 and until now, August 26, the problem remains, they have not asked me for any documents and when I go to verification it says that it seems that nothing needs to be verified and that I should enjoy their games... the support center says the same thing every time, that they are actively working on it and that they are sorry but also that they do not have access to financial issues... can you also share what you told them according to the security index? maybe it is a turning point

I'm still having the same issue,waiting my withdrawals 15 days delay and all i get is that my payout will be handled shortly and that my withdrawal is in final stage(been receiving this answer a week now)..I don't know what to expect really.

Hello, I'm sorry to see the casino has not processed the withdrawal yet. Let me say that the complaint was a smart move, and if the current rating is still valid, I'm convinced the complaint mediator will be able to help.

You see, casino grade A or with a high score with unresolved complaints is quite an impossible combination; hence, I'm positive it will be good.

Casinos have plenty of time and keep coming up with some documents to send over and over again, so it takes patience or a bit of luck, but if it's a lot of money, we have to fight for what belongs to us.

Hi, I think in these circumstances you could say that anything is better than losing money, because if the goal was really to get players to lose everything, then the casino would get exactly what they wanted. I see what you're saying.

It's a shame about a good person, there was money, there will be money, and we're not hungry either. There's no point in getting unnecessarily upset about the stupidity and bullying of others. I put a lot of money in there, but I left it all there, hope they're doing well. Karma is free.

Hello,may I ask about the procedure of the complaint to a casino,I provided all the information 2 days ago to a complaint specialist,but I don't have any knowledge to what comes next.

The guys are fantastic.

They will come back it takes a few days the amount of complaints they are dealing with

It does take time matej help me successfully argue my case .

The casino have to follow the rules and most of the time Casino guru asks for lots of details so it is very time consuming and inconvenient for the casino

Lastly if the casino does not "play ball" the consequences result in loss of revenue and players

If a casino gets blacklisted its all over.

See support from your fellow players.

You're right, of course. And it's only good that you take it in stride. I admit that I personally feel sorry for it, but that's of course my problem. By the way, I say that karma is free quite often.

So, I hope this is the last complication you encounter for a very long time.

Hello, of course. Let me help out with details.

As the other player mentioned, the process takes some time because my colleagues are very strict about clearing out even the slightest odds. In practice the complaint can be broken down into several phrases:

Step 1: Player fills out a complaint form and submits it.

Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.

Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.

Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.

Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.

Your complaint is currently in stage 4, which serves for collecting information about the issue and assessing possible missing pieces.

Kindly note that, as you can also see on the complaint timer, Dominika has a day or so to get back to you. Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

So, do yout worry; all seems good for now.

I hope this resolves soon,it's been 18 days since my withdrawal,I'm so fed up with this situation..thank you for replying,I'm gonna wait any update from Dominica.

Radka,

It seems like this casino delays deliberately and intensionally

If you look at the trends they keep delays but eventually pay out resulting the complaints being mark as resolved.

I really think and would imagine i have the support of other that a tine frame needs to be applied for withdrawal and if this passes with a withdrawal the casino is marked down.

Matej successfully resolved my complaint but now the withdrawal is pending pending pending.

The Casino T&C clearly states 3 days so either the casino pays up or gets marked down.

Look how much time and resources Casino Guru put into this

I'm so frustrated,I signed up to this casino as it seems from reviews and index safety that it's a good choice...I've never experienced something like this..the longest I've been waiting for a withdrawl in any other sites was 8 days.im in this site for a couple of months and haven't withdrawn any money..first time I requested 2 withdrawals I reached 7 days of waiting and eventually I played the whole balance..they have a limit of 500 euro withdrawal and a limit of 3 withdrawals..So i was winning 8k and requested the maximum amount which was 1500 and on the 10th day of waiting I lost the 6,5k remaining since j couldn't withdraw it..this is fishy ,it's like intentional so they kinda "force" you to play any additional money and get the minimum of ur winnings if u ever manage to withdraw it.this is manipulative behavior and though there are too many complaints and reports this site is still high on index safety and high on reviews..I don't get it,I just want my money and slam the door on that casino,I'm signed up in better ones that don't treat their players like that..it was advertised so much that I wanted to play,and look where that got me.

I hope so too. Honestly, this is the best you can do for this moment. I know how it looks, but the casino must realize it is their turn.

Well,it looks bad tbh,I had a conversation with a support agent yesterday who has no clue about my case ,I got screenshots ,it was crystal clear that she was just answering to something just to appear that she answered to me...I even sent an email to anjouan gaming authority and no response at all..its 20 days of waiting now..20 days...

Hello,

I understand what you are saying, as well as where this observation comes from. What I always see as the main problem in similar situations is the overall lack of concrete proof; I and my colleagues have been discussing similar delays in relation with so many casinos, and I could start with associated aspects like that we also need to hear what the casino has to say about this; hence, there is always a way to explain why the withdrawal could not have been made as quickly as the rules state. Which usually quite well assesses the paradox of what is stated in the rules, aside from the estimated timeframes.

However, it is unnerving that your case could not even be discussed with the casino representatives, and I agree that other complaints seem to be piling up. What matters the most is what my colleagues find while dealing with all the complaints and how the casino responds to that.