Pistolo Casino - general discussion (page 6)

Hello, I'm new here, and I want to say that I have requested a withdrawal from the company PISTOLO CASINO, the amount is 1,200, 21 days have passed since I requested a withdrawal, I have contacted them countless times and they tell me the same thing and of course the same thing, I have had many conversations, this is the first time I have encountered such a company, be careful seriously, they keep telling me that we will transfer it to the competent department and we are sorry for the delay and they all say the same thing. If anyone can and knows something, I ask for help, thank you.

Raise a complaint on this site

Go to the complaints section and submit a complaint.

Casino guru can mediate on your behalf and advise you what steps to take

Hey.

In this case you have done right that you submitted a complaint here. Our team will try to find out what exactly is going on there.

How long have you been playing at this casino?

Hello

Since the beginning of July, I registered.

Oh my...not a good start at this casino at all.

We need to wait now to see how it will all unfold. If you have any news, please come forward at any time, though.

Yes point taken but Casino Guru needs to seriously look at certain Casinos with Negative reviews and serious complaints like this.

When the Anjouan gaming authority does not respond to any complaints then its trustworthiness is in question which in turn points to Casino Guru for not highlighting this to the players.

My Complaints Case officer did highlight how busy it is but it takes a week for a response each time .

It is great to have a casino win but when you cannot withdrawal or face issues most people blame and hold the party that recommended them to blame.

As a complaints administrator could you reach out to Pistolo casino and inform them of the multiple complaints and the negative impact on the casino rating ?

Unfortunately, we have already tried to contact the casino and in your case we were not successful. 

Sadly, sometimes that is the case, but the consequences were there and the casino got black points and the safety index was lowered.

There will have to be more cases like this for the safety index to go even lower, because one case cannot bring the whole casino to its knees. 

But if the casino goes down this road, I think it won't pay off for them. 

I'm sorry how it turned out, but unless the casino wants to resolve it, there's not much we can do.

I have kept many conversations that I had with casino pistolo I can show you if you want I have them on screen and they all say the same thing and all this since the beginning of July, the security index must definitely be reduced because when you make a deposit everything is fine and when you want to make a withdrawal they don't pay you any attention. My opinion is that kazinoguru should do something to protect other players and shouldn't leave it like this thank you.

Thank you for your offer. Whenever we'll need something we will surely contact you then.

The safety index of each online casino on our website is set by our data team, and for every one it is the same process. Whenever there are some irregularities or unresolved complaints, it is lowered, of course.

If you wish to read more about the process we work on for all the casino reviews, please find it here.

Hello,

After a month I confirm that casino pistolo paid me.

I want to say thank you to kazinoguru and Veronika, who is the Complaint Specialist I worked with and who helped me.

We are glad that we could help.

Even though it was a long time waiting, will you continue to play there or better not? What do you say?

Hello,I'm new at this site as someone told me I should contact it to find a solution to my problem,I'm trying to file a complaint about a casino that is being advertised here which has my withdrawals on delay around 14 days and support team via chat and email refuse to tell me the reason or help me out.i keep getting the same answer about being patient and that they are working actively on it..terms and conditions on their site refer on 2-3 business days to payout which in my situation is 14 days...dunno what to do to be honest

Trying to file a complaint about pistolo casino but the button doesn't work.ive requested 3 withdrawls 500 euro each and it's been 14 days and it's still on processing under review..contacted the support center and all I get is be patient without providing me with a reason about the delay and giving me pre-made texts that say almost the same that they are sorry but have no access to the payment department,on the other hand they ensure me that they are actively working on my issue..I'm so worried cause I've seen here similar situations,can someone help me..

Hello, it's good that you contacted us. We will try to help you since you filed a complaint.

However, did the casino say anything more specific than that they are working on it? Two weeks is quite a long time for nothing to happen, I would say.

Did they ask you for any documents? Did you play without a bonus?

Real money not bonus,i contacted them the 1st week and support was giving me the same reply,automated answers,they even said that my withdrawals are approved and will be payed out as fast as they can.its the second week now and they keep saying the same things over live chat and emails and avoid to provide me with an explanation and a time frame.in my account verification section it says "it looks like your account doesn't need any verification,enjoy our games"

Well then, in that case we'll have to wait, and I believe that our team will be able to help you. 

If you don't need verification, then that's okay. You didn't play with the bonus either, so there shouldn't be a problem there.

Patience will probably be more than necessary in this case, because I can't say when you'll get the money.

But I hope you get it as soon as possible.

Since the the terms of the site is that the payout is 2-3 business days and a maximum of 3-5 business days in various cases,isn't 2 weeks a red flag?and the continuous requests from the support to the payment department daily seem to reach no one?they tell me it's in final stage a week now and the withdrawals are still processing and stuck under review,not even in approval stage..even though they want to ensure me it's approved and running...I don't know what to expect...

I think I would be upset too. I would always take timeframes for withdrawals as approximate and would not rely on them too much. Payment methods, delays, third-party payment providers, verification, and various other things can affect the speed of withdrawals. 

To be honest, though, I don't think it should take that long, and if they don't need anything from you and still haven't approved the withdrawal, that's pretty sad.

I've seen numerous reports about this casino not paying and I'm really worried if I'm gonna get paid..I don't really understand how this casino maintains its rating since there are many frustrated players online who complain about payments and all have the same evidence to provide...I have contacted support and 5 different support agents sent me the exact message...automated script texts

Because they probably don't have anything else to send you if you ask about it quite often. I understand if you don't feel good about the withdrawal when it takes quite a long time.

Please know that we will try to do everything we can to get your money and the casino will be contacted.