Pistolo Casino - general discussion (page 5)

Yes I already have

Good day to you.

Thanks for the observation. I guess the Data Team will inspect that too. I believe there have been significant changes for many casino groups this year. Interesting.

Hello. I do what I can.

Malina Casino... not too long ago, almost all withdrawals were frozen, and it took several weeks to pay out the players... I hope it isn't the same situation! Some players are still experiencing delays, but it is far better than it was 4 months or so ago.

I have a question worth a golden bar, I guess: If they say the withdrawal request has been fulfilled or completed, what seems to be the matter now? I bet there may be an issue with payouts to certain countries (or it could simply be an ordinary delay); however, based on my previous experiences with other casino groups, I would vote the problem has something to do with the payment provider.

Still, it does not matter much because the casino management still has to fix whatever issue they may have...

One should be fair. This morning, the first three withdrawals were processed simultaneously. The money is already in my account. I hope you all get your money, too.

Special thanks to Radka for her great, informative help. I'll report this complaint as resolved.

How long did you have to wait now?

I requested the first withdrawal on July 1, the second on July 2, and the third on July 3. After the withdrawal today, I requested another €500, and, oh wonder, within two hours the money was in my account.

However, further withdrawals are no longer possible today; there is still just over €1,000 in the account.

How long have you been waiting?

Since June 28th

That's still a long way off, so I'll keep my fingers crossed for you. But maybe they'll get it sorted out now.

I hope so... Thank you.

Oh, you don't say! I'm so glad to know things are moving in the best direction. Thank you for sharing!

And a personal lesson for me: never speculate too much or too early! Perhaps I a bit overdid it this time...

In any case, that's truly awesome news.

the withdrawal slowly moves down from requested to under review etc. Then the casino says the bank rejected the payment and to resubmit.

Then they delay further saying technical issues. Then you have to re request the withdrawal after a bonus offer is applied .Now your locked out of withdrawals until the wagering requirement is reached.then you also cannot apply a limit or avail of responsible Gambling guidelines to take a break.

The last thing is that the Gambling authority does not respond either.

Look at all the players reviews

Hello, thanks for the update. I hoped that things had improved. Technical issues are still a better "excuse" than complete silence, but I suppose it also depends on future actions.

Can you explain what you mean by this, by the way?

"Then you have to re request the withdrawal after a bonus offer is applied .Now your locked out of withdrawals until the wagering requirement is reached."

Did you have to submit a withdrawal request to begin wagering the bonus? I'm guessing I got it wrong.

Also, what is wrong with the limits? Those are not applicable when exactly? I honestly can't tell, so I prefer another chance to get it correctly. 🙏

While you have a withdrawal pending you get offers of a bonus free spins or bonus cash. Most people use the spins. If you win anything the withdrawal then becomes locked until you wager the required amount eg X30 wager requirement.

I had a withdrawal pending for a few days then I used a free spins won money and tried to cash out. It wouldnt let me until i wagered X 30 .I had to give up the winnings and resubmitted the withdrawal starting the withdrawal clock again

No there is Zero time limited (Tine spent playing) daily,weekly,monthly limit available to apply to account and zero methods of self exclusion on the app or site.

If you want to take a break or self exclude you email and in my case they ignore

Oh, I see now. thank you for the explanation. Are those bonuses unavoidable? Because if they are not, I would not take them. If the withdrawal is your main goal, I would skip the bonuses under such circumstances. In my opinion, it is a platform technical limitation. Like when a casino account could not be closed with an active balance or when you need to withdraw to end the bonus. It is far from an excellent user experience but at the same time it is just easier for the casino, so I guess we have the answer...

Sadly, not every casino provides responsible tools; hence, it would be better to check that before registering an account, I guess. But you are right, something should be available, just in case. Still, as you can see, it is up to the casino.

However, the ignored self-exclusion is a serious matter indeed! Can you describe the situation in more detail, please? For example, how and when you submitted the request, as well as how it is specified in casino terms. When did you send reminder and to whom? Well, the whole story, if you don't mind, of course.

Honestly Radka,

I getting too tired to keep explaining all this. Look at the complaints and the reviews.

I know you mean well but the general opinion between player is also changing about Casino.guru this casino is rated as very high .

I had problems with another casino which also had a very high rating with Casinoguru. Both pistolo and Malina casino have very serious complaints and alarming reviews but again high ratings.

Both casinos do not respond not respond to negative reviews but do respond to postive reviews which makes me think either the reviews are fake or they dont care.

I have a complaint open and it takes on average a week for casinoguru to respond to anything. Not happy and I am genuinely loosing faith in Casino guru.

I know you mean to help and I appreciate it but the evidence is there my friend

Hi again, and thanks for sharing your thoughts.

I get that repeated issues and slow responses can be frustrating, especially when expectations don’t match reality. Your concerns are valid, and I appreciate you taking the time to explain the situation earlier.

Just to clarify: our ratings are based on a combination of factors, including licensing, complaint data, terms and conditions, and other objective criteria, not player reviews. As you said can be manipulated. That said, serious complaints are something we monitor closely, and we don’t ignore patterns when they emerge.

As for the complaints, it is designed that way: 7 days for each party involved, I'm sorry you didn't know and I understand you are not happy abou it. Still, no idea why the twist... Is it about Malina Casino now?

If you're no longer up for discussing things in more detail, I completely understand. But if there’s anything you'd still like to share about the self-exclusion part, I’m happy to get into it.

Thank you Radka Malina casino and Pistolo casino I only found out are sister sites run by the same management.

I am just frustrated with the whole situation, I enjoy playing but the Casinos mentioned are dishonest and seem to get away with this behaviour.

The Anjouan gaming authority does not respond to any complaints

Hey, I get it, and thanks for being straightforward with me. How about we give it some time, and whenever you feel like it, just let me know. We can exchange a few messages then.

The last thing I want is to bother you with questions.

No problem at all. Honestly ask away. If I can prevent other players getting cheated then no worries ill help