Pistolo Casino - general discussion (page 4)

Wouldn't it then be appropriate to change the rating by casinoguru?

Once this is proven by players complaints—certainly. Now we're just talking. Besides, both of the two complaints I mentioned had an impact already. You can investigate yourself:

https://de.casino.guru/beschwerden/ungeloest

That's the reason why the latest complaints are also visible on the casino panel. So you can see that and change your mind. Did you notice?

https://de.casino.guru/pistolo-casino-rezensionen#tab=js-tab-reputation

Basically, it takes more than two cases to uncover a scheme, so we need players help in this. Besides the number of black ack points, determine the severity of the problem, so it is not about the number of cases but more about the amounts if we are not talking about obvious and consistent unfair practice.

Let me know if you are interested in details.

Dear Radka, thank you for the quick reply. I actually hadn't seen that.

Honestly, it's more of a tip for the future. At this moment it is important to find out whether the casino is going to respond to the delayed payment issues. Thus far the situation is quite unclear; hence, a thorough investigation is in order. I imagine it does not sound very convincing, but if there is a fair chance to help, my colleagues will find it.

It might be a good idea to also message the casino directly asking the casino to respond to the complaints

complaints@pistolo.com

support@pistolo.com

vip@pistolo.com

Having sent emails it will strengthen your case , while i personally find Casino guru very helpful and supportive I do feel that the rating this casino has is too high given the nature of the complaints and the high level of negative reviews.

Casino guru has i believe a responsibility to warn players about this casino

I don't understand why these casinos PISTOLO have such a high rating, because they are the same scammers CASINO GURU as all these other casinos

Insults have never been a solution to problems. Please remain objective here. If you have ideas for a solution or know of ways to warn others about this casino, for example, where to post negative reviews, please feel free to do so. If you just want to vent your frustration, please go elsewhere.

Thanks

I've now explained the situation to Casino Group, which presents new casinos by group affiliation. I have no idea if that's helping.

without words

Thank you for your efforts.

Could you also include that information in the complaint, please? You see, the Complaint Team and the Data Team usually share such info directly. I spot some news regarding licenses updating its lists; hence, the validators do not work. However, the Data Team will know for sure. It would be ideal if you could include your findings. 🙏

Hello, may I know what has happened to you, please? I mean, you are welcome to submit a concrete complaint and assist us in adjusting the rating in a more fair manner rather than shouting such posts on the forum.

Please think about this.

I appreciate the suggestion.

If I may add my observation, people in charge of resolving public complaints are rarely involved in publicly displayed emails. They are usually a little higher up or on the sides of the hierarchy. When working on your complaint, I believe the proper contacts were contacted. Still, it's a great addition. Thank you.

Apparently, there's been a change of operator; it's no longer the Novaforge Group, but the Stellar Group. This is stated on the casino's licensing page.

Hello Radka, I have added this to the complaint.

Hello, much appreciated, thank you!

If you read back what aradka said which is a great point. Make a complaint and then if pistolo doesnt respond which serms to be the case then casino guru will mark down the casino which results in loss of player. Plus there is a chance pistolo does respond and you get satisfaction. Its a win win for the players. Definitely submit a complaint via the casino guru platform

And malina casino is a sister casino again awful but Casinoguru has flagged this one.

Radka thanks for all the help and support. Hopefully one of you colleagues will help resolve my issues.

Appreciate it.thank you

😂😂😂😂

the same thing every day....

Yes, I know that. Please file a complaint with Casino Guru and post negative reviews everywhere if possible.