Pistolo Casino - general discussion (page 3)

What kind of problems do you experience exactly, please?

I have filed a complaint, which describes the problems.

They did not engage or respond to Casinoguru about a complaint, the Anjouan gaming authority does not respond to complaints. Many other players have posted the exact same issues and problems via reviews and complaints yet for some unknown reason Casino guru has given the casino an 8.5 out of 10 rating. My complaint was unresolved as Pistolo casino did not engage or respond but the rating remained the same.

Personally i respectfully believe that if Casinoguru ignores the negative reviews and unresolved complaints then they are also responsible for misleading player with unrealistic rating

Same here and heard nothing in response

Okay.

I'm really sorry that the casino was not willing to communicate with our team regarding your complaint.

Please know that the safety index of every casino goes down whenever there is an unresolved complaint, and it depends on the amount of how many black points will be given.

I can see that on Wednesday it will go down to 8.1, actually.

Also, please know that user reviews actually don't count in the safety index. 🤷‍♀️

For everyone, here is a description of the problem:

I advise caution with this casino. I was initially quite impressed, until I won a large amount and wanted to withdraw it. I've been waiting for over two weeks now for the first of three withdrawals of €500. The casino has a daily limit of €500, with a maximum of three withdrawals. Another €1,500 is still in my account, and I can't withdraw it because I have the maximum number of withdrawals pending. The account is verified, and I've already successfully received withdrawals.

When I ask questions via live chat, I always get only excuses.

I now doubt the seriousness of this casino.

Anyone who has had negative experiences should report this on all available portals.

Hello. Same thing for me. Wait I've been waiting for a €500 withdrawal since June 28th. I ask about it daily in the live chat and always get the same excuses. I've also sent several emails, and they always give me the same excuses. The strange thing is that after withdrawing the €500, I made another €250 withdrawal, and it was in my account three days later. It's all really strange.

Exactly the same thing happened at the Spins247 casino. I've had three withdrawals pending for two weeks, and nothing's happened. The casino is supposed to close on August 11th, and I'm curious to see if I'll get my money. It's €1,350 in total.

Greetings Patrick

Thanks for the info, there seems to be some sort of system. I've also reported the incident to Trustpilot. If the money doesn't arrive, I'll at least express my displeasure in all possible forums and warn others against playing at Pistolo.

Patrick, open a complaint against pistolo via the casinoguru option once a trend is seen then we can help other players avoid the same issues and the casinos rating will be marked down.

As ypu probably saw what I posted to another player with the same issue open a complaint, when pistolo doesnt reply as they never do the casino will be flagged as unsafe

Please send a link to it

So the money is gone?

https://casino.guru/complaint-resolution-instructions

Its on this site. Unfortunately i would imagine so the casino does what it wants and the Anjouan Gaming authority does not even respond but file a complaint via the casino guru complaint process they will advise you

Unfortunately I am just a player that got messed around

Hello, glad you submitted the complaint. Indeed, this is the most effective approach! It will take some time, but I expect the casino will soon be invited to join the complaint and explain its position.

Since your account was verified and you received payouts in the past, I guess they may "just" have a problem with delays, in the worst case, with its the payment provider...

I do not want to cause panic, but I believe it is more than just a coincidence that the casino has suddenly reported an issue with payouts. As far as I could see, in other cases some casinos lost payment providers, which means they are not capable of paying players in most regulated countries, such as Germany. Most pleasant version is that there have been just too many winners in a short period of time... who knows?

In any case, lodging the complaint was a great idea. My colleagues will take a look at it.

Hey! Thank you very much for helping others set up the complaints. Well done! I'm sorry your issue was ignored and I hope this is not the end.

I said the worst scenario is casino without working payment provider, but your unresolved complaint may open far worse situation. 🙁

Hello Radka, is the worse situation perhaps bankruptcy?

Hello. For me? No, not really.

The worst for me is a change of strategy. Stupid excuses used against players so the money can be voided. Ignoring players complaints. Keeping the money with the facade that players did something wrong.

I spot two unresolved complaints ignored by this casino. I hope that both cases only represent the casino's poor judgment and actions!