PalmSlots Casino - general discussion (page 3)

Hello,

No, unfortunately not. I just posted a detailed reply to Radka's post. The casino replied, but still no sign of winning... I'll stay tuned. Hope dies last

Many greetings

Eveline

Hello, I Error1905 deposited €300 at palmslot and received a 200% bonus. Brought my account up to almost 2800. Every now and then I did a bonus hunt, which means collecting free spins to play everything afterwards. Not the first time. Do a collected free spin on Book of Shadows today, it pays me €80 only the profit is not booked and my account is still at zero €. Guess maybe a mistake. Then I go to another game Fate of Olympus and again, free spins credit is not booked and nothing can be seen in the Bet ID. I still have 67 different free spins worth almost €2800. I go to the games where I have collected free spins. The free spins are all there but the win is not booked. On 11/27/22 at 12:36 my balance was zero and at 12:41 my bonus was deleted. But I still have the unopened free spins. Can you help? After all, it's about 2800 €. I'm not concerned with a payout, but would like to gamble my games.

Hi Radka, so money returned yet again, but they did say a space was added at the end of my swift code, so I have requested withdrawal for the fourth or fifth time - losing track, and perhaps losing faith. will advise. thanks for listening

Hello Eveline,

so it's sort of a technical problem. Well, sorry for that.

I wish I could say something inspiring or comforting, but sadly you truly have to wait again 🙁.

Will looking forward to especially positive updates! Casino with such a good reputation should be good at solving issues...

Hello,

I would not be surprised if the casino states that you violated the terms and conditions. Many casinos see this strategy as forbidden. Though I believe that you should be informed about that, in order to stop applying it.

Ask the casino and let me know, please.

Hi BarneyTheAngus,

I honestly do not know what should I say now. I truly do not understand what is causing so much trouble.

I lost track of how long are you trying to withdraw, maybe the complaint will help. Feel free to submit one here.

Don't lose faith, it's a decent casino and there must be some way!

Hello Radka,

after sending my screenshots and reply to PalmSlots I received an answer, but not the one I wanted. I was asked once again to finish the free games and provide screenshots and the browser name, which I had done before. I told them I already had provided the information requested including browser name. Today I received another reply, once again asking me to provide screenshots. My answer was not very friendly as you can imagine. I've sent both screenshots of 27/11 again and a new one of today showing that there is no game to finish and nothing more to see than the balance of 0.0. I can't help but assume that they are simply delaying everything to wreck their customer's nerves.

Kind regards,

Eveline

Hello Eveline,

I'm not sure whether any screenshot can fully explain the problem at this point because it took you nowhere, from my point of view.

I feel that the easiest solution would be to set up sort of a conference call where you can "share the screen" so you can show the casino that there is no game you can finish and the balance is zero.

Must be truly a test of your patience, so would try to suggest this call to the casino, alternatively, you can record a short video.

What do you think?

Hello Radka,

Thank you for your prompt reply. There are no unfinished games. I try to explain that to them all the time. I think I made that very clear too. As far as I can remember, this problem did not exist from the start. I can suggest that, good idea. I have little hope that this will do anything. You can't see anything but the game interface.

Best regards

Eveline

PS: I would like to change my username. Is that possible?

Hi, in case you need help regarding to the new username, contact me please here or via email magdalena@casino.guru 🙂

Hi Magda,

yes please. I don't know how to change the user name. Thanks in advance.

LG

Eveline

Hello Eveline 😉, your username has been changed. You can't do it yourself. It must be changed in our internal system. Stay well✨

thanks a Lot 😊

Hello Radka,

I followed your advice and recorded a video and sent it to support. Now I can only wait again. I hope this all ends well. I don't want to file a complaint just yet, but if it takes longer than a few days again I will.

Greetings and thanks again for the help so far. Eveline

Hello Eveline,

thank you for this update, and don't worry about the complaint, if you don't feel it's necessary at the moment, no pressure.

I'll wait for another progress and hope that the casino will soon understand what's the issue. Sometimes, when I'm reading complaints, I find it hard to comprehend some nuances, it makes me realize that not everything can be easily described in words. So I got the idea with the recording 🙂

Have a god one and keep us posted 🤞

Hello Radka,

I have now filed my complaint as I'm sure you can see. Even though the casino may not be able to help it, my patience is at an end. Update will follow as soon as there is something new.

Best regards

Eveline

Hello Eveline,

I saw and check it briefly. Seems that the casino is now engaged in the conversation, at least with you.

I'm eager to see whether Peter will get a reply as well.

For now, have a good day. 🙂

Hi Radka, I have submitted complaint as my withdrawal was returned for the sixth time. This time it was not "cancelled" but "attempted". The casino no longer sends me emails with any information and just returns money to my account. They also do not reply to emails I send. Chat are polite enough but unable to assist. Initial withdrawal was two months ago now, so enough is enough. Thanks for this service, Kirsty

Hi Kirsty,

that sounds very alike to my experience with PalmSlots. No answer by Email and Chat mit being helpful. I also filed a complaint as my winnings had disappeared. Hope you get your money soon!

Eveline

Hi Kristi,

that's a wise decision and I hope that we will help sort the issue out.🤞👍