PalmSlots Casino - general discussion (page 13)

Hi, I have requested several times to have the history of the plays made with my account on the Gonzo's Quest slot and I have not been provided with it. I was able to see that by opening the slot with my account the maximum bet is 100 euros and it spins in a strange way with identical symbols overlapping in order to block payments while with other accounts the slot has a maximum bet of 50 euros and spins regularly.

Hmm, so do you think you will lodge a complaint or not in this case if you have such knowledge ? Although on the other hand I'm not sure if it will help 100% and maybe it wouldn't hurt to try. 🤔

Hi Jaro, good evening, I have no alternative, what else could I do?

I would try the complaint I mentioned that you can file with us. I want to point out up front that this is an alternative, but it doesn't have to have a positive ending. Your situation is quite demanding and therefore some evidence will be needed. However, our team would be happy to discuss everything and see if it would be possible to help. You don't pay anything to try it, so go ahead and see what happens. 

What do you think? 🤔

I lost my moped at the beginning of the summer and had to press the emergency brake. I inserted the message following the instructions in the palmslots chat support@palmslots.com as email. Requesting to close my Game Account, nothing happened. I made the request again 5 times daily. Finally, more than a month later, they replied that the request should be sent to a different email, two days later I have asked for part of my deposits back, which I played when I had a problem with the game. For 6 weeks now, no one has responded to the approximately 100 messages I sent. I have contacted the Curacao license issuer, but they don't seem to be helping with the matter either. The best was when I had asked 5 times to close my game account, I got the answer that I have been made a vip customer

Hello, so you don't have your account closed all the time, yes ? I think casinos should take things like that seriously, because it is serious stuff. If you haven't heard from anyone and you don't know what to do, you could use our free complaint feature.

Our team would try to help you, but of course we don't want to promise that it will be 100% successful. Anyway, you won't pay anything for it and maybe we can contact the casino, they don't have a single complaint unresolved so far, so it could be useful.

What do you think, then, will you go for it? 

If so, you can open a complaint here

Let me know how you decide.