PalmSlots Casino - general discussion (page 13)

Guys look just what happned to me after i won 25eur on 1eur free spin on golden dragon, they took the wins and gave 1eur

This looks like they have written in the terms for the free spins that the maximum win is actually 1euro.🤷‍♀️

Have you found it in the terms, though?

It is really important to read them beforehand so you can avoid any issues. So please let us know if you find it there, because it really should be stated there. It is nothing unusual that a casino will put a limit on winnings from free spins, you know.

As seen in the chat i told them im waiting for the page of the terms and conditions but they couldnt provide

So there are no terms stated anywhere, right? Not good enough, though.😕

Try to always ask for those before accepting any bonuses. You will have a bigger possibility to avoid issues, I believe.

Hello, I've just started my Palmslots account a week ago.

I would like to know how long it normally takes to release a withdrawal.

I've made 3/12 withdrawals in other casinos and it's much quicker.

Good evening. I've been waiting for palmslot casino to close my account for over a week. The chat says it has to be done by email, they even gave me the wrong email. Anyway, I want to cancel my account for good due to gambling addiction and they won't close it and they still send advertising.

Hi, in this case I would say you did the right thing by opening a complaint with us.

Casinos should take these cases seriously and not send you ads and stuff like that but close your account, especially when they tell you that you have to do it by email and then they don't write you off anywhere.

Anyway, if it helps, you can try this initiative we have in cooperation with BetBlocker.

It's a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

So if you are interested you can try to protect yourself in this way and our team will try to help you in the meantime with a complaint.

I hope this will be as quick as possible.👍