Pacific Spins Casino - general discussion (page 4)

I get that thanks allot but that Still doesn't explain what happened to my deposit. That hasn't showed up and has been confirmed..

No worries I am not offended at all! I understand completely and just wanted to make sure all knew that I am just a regular gambler always hoping for positive outcome for all of us. The only reason I feel they are associated is due to the fact that I was immediately removed from any bonuses promotions at the exact same time as limitless. as soon as i took bday bonus I was put in "player in class excluded from coupon" even new game free spins. Which is fine by me actually works out better to just deposit and play without restrictions.

Still no response from them...here or email

Well, if you feel a little adventurous, I'd say submitting a complaint might help. Though I'm not entirely sure whether you still have an active balance, you try to withdraw.

Please correct me if I'm wrong. 🙏

Hello Radka

Yes, I do indeed have an active account with my winnings just sitting there unfair and not square (Ls). I believe they're waiting for me to dissapear long enough to void them or get up-settingly impatient and play them away.

I have also submitted a complaint with them some months ago. My intentions with my recent extremely short reply was to merely keep everyone aware of this casinos wrong doings.

What's even worse, now they're trying to accuse me of multiple accounts. I've only played once in this casino and one day only. I completed playthrough and KYC, imo they are hard up I actually completed the playthrough and therefore refuse to payout.

I understand that this is mainly to warn other players about the casino's practices. But if you are waiting for a withdrawal and still have an active balance as you said, and you are not aware that you have multiple accounts or have done something wrong, a complaint will be in order. 

However, I won't push you into anything, but if you need help, you know that we will try to help you in your case. 

So if you feel like it, don't hesitate to turn to us, because going round and round in circles and not getting any answers is certainly not pleasant. 

Understood...I will file a separate complaint so that we can further this investigation within this casinos practices regarding my account

I think this could be a good step. Our team will take a look at your situation and try to find out what's going on. If you have something you would like to add please feel free to do so. 

Fingers crossed with the complaint. 🤞

Just submitted a complaint because I submitted my stuff for verification in December and I decided to use some free spins today, won the $50 and saw when I went to withdraw that I am still not verified. The chat is a bot and I emailed support twice before I got a reply that ignored that I submitted in December. I had to resubmit verification, but I already did that in December. Who knows how long it will take, if I even get a reply at all. I should have read Casino Guru's info on them. I am so glad I did not deposit earlier this week like I wanted to. I will not be depositing at this casino at all because it is so hard to get a hold of someone or even get verified.

Beware they are scammers!

Hello. Do I understand correctly, that you have not deposited any money in this casino? Have you got any real money remaining in your account, perhaps? Just trying to better understand this issue of yours.🤔 Will wait for your reply.

No, I have not as I was a new member and I have barely used the account and really only just started up again last month/this month (since last year) because I got some free spins and wanted to give it another shot. I thought if things went well with the free spins, maybe I would give a deposit a chance. I actually wanted to deposit last week, but thought against it because I noticed it was hard to get a hold of any support team members.

I think you did the right thing by not de-positing. If you can't get answers and you still haven't been verified since last year, God knows how it would be with the withdrawal. Anyway, what documents did the casino require from you ? Are there any verified ones or not yet ? 

In this case the complaint was a good step and our team will try to help you. We'll see where they go. 

If you have any new information regarding verification, let us know.

I'll be waiting.

They just asked for photo ID. I sent the front and back of my driver's license and a selfie with my ID just in case. Again, that was in December. I sent it again over the weekend. Still nothing so far....

Hm, as I said, it's probably not the best sign since it's been going on for so long. Especially when you've again delivered everything you need to and there is no answer. 

However, the only thing we can do in this case is to wait and see if the casino accepts the documents or tells you something else. Of course our team will try to investigate and help you. 

In the meantime, we will have to keep a cool head and see where the whole verification process goes.

I wish you good luck. ☘️

They said I was verified and then when I logged on, they did not remove withdrawal restrictions after verification.

According to what I saw in the complaint you finally managed to withdraw the money is that right ? 

If so, I am glad that this story is over, because I know that sometimes it can be unpleasant, but the important thing is that the player gets the money in the end. ☘️🤗

Besides, do you think you will continue to play here or would you rather go to another casino ?

Yes, I was! It was such a hassle. Noooo, I would not deposit and play there again.

I'm so confused as to why you had such a difficult experience with Pacific Spins, but I'm glad you were able to get your withdrawal! My experience has been totally different from yours, verifying took 4 days, and I have made several deposits and successful instant(15 15-minute) crypto withdrawals. I've also chatted with real people in customer service, so it's so weird that you had a lot of hassles with the casino. Well anyway, I'm not a plant or anything lol, just a regular person who occasionally plays there, and wanted to let you know it's not always so off, if you wanted to give it another try some day. Good luck and have a great day!🍀

They paid you to say this lol