Norsewin Casino - general discussion

If you want to discuss anything related to Norsewin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have same problem with this casino as I have with Slotobit Casino of which I wrote in Slotobit Casino Discussion.

i wanted to paste that here but it says that post exist, yes but my problem here is the same is just another casino name and all I have said there is the same thing here in Norsewin.

Hello again.

Feel free to try different words. 😉

But let me help here - this is the copy:

"I claimed free spins got the bonus finish the wager and balance dropped to 20€ not to 50 as is stated on your site and in their terms.

Anyway i asked them that trough message, where they tell you they gonna get back to you via email since live chat is not working.

Also I send all KYC documents but nothing is happening no email answer no KYC reaction no communication at all ! What if I made a deposit in that casino I would be furious! and yeah all that was way over 24 hours ago like how is possible not to have no communication for that long wit customers!?"

In any case, I responded to you in the Slotobit Discussion.

The same thing, though: A fresh + smaller casino. The maximum win from the bonus is 20€.

"Live chat support is not available 24/7"

I would stick with bigger casinos supporting customers 24/7. Could be better. Fresh and small casinos may not be well-established, might be short on people, and so on.

I've been trying to get in touch with the platform for days and I can't get a reply.

Do you mean a reply from the chat or by email?

Is there any issue you would like us to help you with, perhaps?

I was trying to contact them to confirm my account and I managed to do so, but now I'm having another problem with the withdrawal.

I've been trying to withdraw the money for days and I can't, and no one from support answers my messages😠😡😡😡

Hello, what do you mean by "for days" please, how long have you been waiting for your money ? Have you been able to verify without any problems ? No reason why you haven't been able to withdraw yet ? 

No one answers I've been trying to withdraw for 2 weeks

Thank you for your reply. 

2 weeks is exactly the time we give casinos to sort out everything that is needed and send the player the money. 

So in this case I would recommend you to open a complaint and our team will try to help you.

You can find a link to it here ⬅️

Are you up for it ?

I already have an account here, how can I get help?

Hmm, I meant complaint with us not account. I posted a link in my previous reply and we would try to help you if you haven't gotten anywhere yet. 

Do you think you will be able to do that with us ? 

Pending Withdrawal

Amount: 500 EUR

Date Created: January 6, 2025 at 2:08 AM

The person who won has been waiting for 4 days, nothing happens.. I can't get my winnings to Finnish banks either (Visa). The money is fine, but I can't get it back. I don't recommend it.

Try bank transfer as I don't think they withdraw back to card. You can ask live chat

Normal banks don't work in Finland, only netteller and skirll and there is no live chat..

So what is the problem with the payment method? Have you tried asking them for alternatives or help on how you should withdraw? I think that should be the best way to find out such information.

those are only what you get. i debosit visa card, but cant get Withdrawal that way.this is just sick!

It's pretty stupid when it says it's available after deposit if you deposited using this method. But I would definitely communicate all this with the casino, because they should guide you and help you so that you don't have a problem making a withdrawal. If this is not possible, then you can contact us.

I heard it's only if I create a crypto account, and their customer service then asks the casino for my winnings in crypto, that's how I understood it...

Hi! May I know what the casino employees specifically explained to you?

Feel free to add a screenshot or email body, so we can try to figure out whether any of that makes sense. Do you have something available, please?

Try to reach out to them once more so we can see the exact response. Should be helpful, I wager.