Hello,
Have you managed to complete the verification? Honestly, I'm not sure. Surely the team will need to know whether you collected the winnings with or without a bonus.
I feel that the complaint is the right thing to do now, submit it by using this link if you want. Paste all related communications, screenshots, and emails right into the complaint, please.
As soon as the situation is clearer, the team will provide support, I'm sure.
My verification is not complete, mr bet comes up with something new every time so you don't have to pay. I had won 10,000 euros. The first 5,000 euros were in my account after a few days, then the 2nd payment of 5,000 euros should come. This lasted and I asked what was going on. I was then told that the payment provider had made a mistake, but the money was in my account within 48 hours. But nothing came. After asking again what was going on, I was told that the money would come now. Another 18 days passed, in appointment I deposited money again to play. Now they wanted to re-verify my account so that the payment can be made. For this they wanted a bank statement from 1/17/22 about a Trustly deposit of 250 euros. They have received this in all forms several times. Payment repeatedly declined for days. Then they wanted a utility bill for identification…. Got them too. Payment declined again weeks passed in between. Then they received a visa statement and the bank statement they wanted again as a pdf.... now I've been waiting for 5 days again.
My verification is not complete, mr bet comes up with something new every time so you don't have to pay. I had won 10,000 euros. The first 5,000 euros were in my account after a few days, then the 2nd payment of 5,000 euros should come. This lasted and I asked what was going on. I was then told that the payment provider had made a mistake, but the money was in my account within 48 hours. But nothing came. After asking again what was going on, I was told that the money would come now. Another 18 days passed, in appointment I deposited money again to play. Now they wanted to re-verify my account so that the payment can be made. For this they wanted a bank statement from 1/17/22 about a Trustly deposit of 250 euros. They have received this in all forms several times. Payment repeatedly declined for days. Then they wanted a utility bill for identification…. Got them too. Payment declined again weeks passed in between. Then they received a visa statement and the bank statement they wanted again as a pdf.... now I've been waiting for 5 days again.
Rejected again, allegedly they didn't get the documents legible, which is nonsense .... first they wanted from 1/17/22. an account statement now from 2/16/23 now again from 1/27/22, they always got everything again. This is pure harassment!
Submit the complaint. I feel that you have already made what you could. Allow us to help.
Click/tap this link, if you agree.
Can someone advise me or give me tips or explain to me please I don't understand
Hello,
Can you explain what gets wrong when you set the withdrawal? Usually, the best and easiest way is to ask the casino chat operator. I think it's worth a try.
Can you do that?
Hello, I can no longer register with mr bet until a few days ago.
I wrote to the support but got no answer. 
You have now paid
Hello, I can no longer register with mr bet until a few days ago.
I wrote to the support but got no answer.
Hello,
the casino does not allow players from Germany:
https://de.casino.guru/Mr-Bet-Casino-Rezensionen
I'm pretty sure this is the case. Have you successfully withdrawn your active balance? I certainly hope you have.
So you received the payment? Great.
Thank you for the update. Anyway, can you access your account now? Germany seems to be off-limits now.
Mr bet!! I have a withdrawal for more than 14 days and they don't PAY?
Hey there.
Can you share more details, please? In some cases submitting the withdrawal s just a first step to actually get paid. Have you already passed the verification? What makes you think the casino won't pay you?
My withdrawal has been in progress for more than 2 days and so far it has not been processed, the chat support is giving automatic responses every time, that the deadline is 24 hours and they are too busy to process, this is a lack of respect with the consumer!
Explain to me how only one withdrawal request was successful, and the others weren't? All done on the same day in short time?
Hello there.
Well, I'd say the casino is too busy to answer you as well as pay the winnings. Sad, but can easily happen. Try to be patient. One was paid, so it should just be a matter of time. 🤞
Keep us posted about the progress.
I received the information that my account was blocked :C
However, I would have made a withdrawal of BRL 450 BRL, before making the misuse of the bonus. They would have to give me a refund of this money, under the terms they can refuse the withdrawal if it causes 'damage' to the casino, however I did no damage as no withdrawal was made. I await a response from MrBet of my refund
Hello there, it seems that your complaint is about delayed payment instead.
Care to update Kristina and the complaint? I'd say you should do that, just click this link.
Thank you.
Hello, I wanted to withdraw my balance, as I had been doing every time I played in this casino and at one point they asked me for verification.
I sent them all the documents that I have at my disposal and they will not accept the verification.
The problem is that in invertibility I cannot verify them because the amount that I deposit is from savings from work in BLACK and I do not have any document or something like that.
To which I told them that it seems perfect to me that they have that verification, but when I could not pass it, I withdraw my money and no longer use their platform. To which they tell me that if I don't pass that verification I can't withdraw my balance.
Is there any solution ? 3 weeks ago I come with this. thank you
Hello, every time you play in the casino, you should always keep in mind that passing the verification is inevitable - can't be avoided, and it's the first step to successful withdrawal.
Part of the verification is proof of deposit. Sadly, I probably didn't understand what is wrong with the fund. Care to explain further, please?
You are supposed to play only with your funds, plus only use your own payment options, seems the problem lies here, though I do not know where for now.🤔
The problem is that they won't let me withdraw without passing the verification. I mean, I can't pass it.
And I told them that I will not be able to do it if I can withdraw MY FUNDS and that's it, I will not use the casino again.
So if I understand it correctly, they ask you for the proof on income, but you're unable to provide it, right? The proof of income isn't something that casinos usually ask in general so I'm wondering why they even asked for it.
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