MelBet Casino - general discussion (page 2)

Always glad to help. Please do not forget to update our complaint team 👈. Will wait for the news. 😉

Hi, I see that in order to withdraw you have to go through account verification. But have any documents been accepted or not ? When you say that the identification document was not accepted, what reason did the casino have for that ? Was it not visible enough or what was the problem ? 

Let me know so I have a better overview of the situation. 

Yes, this is one of the most common problems. So did you send the document again and is it fine or are you still having problems ?  🤔

I have been betting with Melbet Chile for a while, and it is clear why they are leaders in Chile. The site is easy to navigate and I appreciate the legal backing they have, ensuring a safe environment. Plus, their wide range of betting options, from sports to live betting, keeps things exciting. It is worth trying if you like online betting.

If interested, you can share some of your experiences with this casino in a user review. Here's the link for you.

Today, December 31, 2024, I requested the withdrawal of 3,000 bolivars from my account at melbetve this morning around 11:00 AM and at this time 9:24 at night in Venezuela, incredibly, the person who answers the WhatsApp support only ignores me and makes me dizzy and does not want to pay me ... The WhatsApp number is +584128036098 and my account is 1087968321 incredible

Hello, usualy payment, especially requested on the last day of the year, may take more than a few hours, don't you think?

I imagine it feels bad that the guy is not responding to you, but these days most people are on vacation, for instance. I would certainly give that a few more working days.

Are you going to update us, please?

I am a customer who opened an account with the ID (933195441) on the MelBet gambling site. I have been experiencing that the Palestinians Play games of MelBet are being manipulated by various frauds, and many customers who play them cannot get good results at any time. Please take action against the MelBet site.



Note.    .MelBet account holder

                        ID.  933195441

                       Name. Diamond Myanmar 

                         Email  [email protected] 



In such cases, the best way to deal with it is to collect proof and contact the game provider, you know.

Even the licensing authority should check those things.

Have you tried to contact them?

Hello everyone,

I would like to ask for guidance or if anyone has experienced a similar situation.

Some time ago, I requested self-exclusion from Melbet. After a while, I created a new account with MY REAL DETAILS, but a different email address, with no malicious intent, just to resume playing normally (I had actually forgotten the previous account I had self-excluded from).

ID: 1397650331

Everything worked fine for a while, until after requesting support assistance regarding a payment method, the account was blocked.

The problem is that I had an available balance of US$900 in the account and I also had an open dispute about a US$150 deposit that, due to problems with the payment processor, was debited from my bank account but never credited to my MelBet balance.

I've been trying to contact support by email for five days, but I haven't received a response. I've even contacted a new support line, but I still haven't heard back.

Does anyone know if it is possible to recover the funds in such a case?

Have you had similar experiences with Melbet or with sites operating under the license of Antillephone NV (Curaçao)?

My intention is not to cause controversy; I just want to know what steps I can take or who I should contact before escalating this directly to the regulator.

I greatly appreciate any information or experiences you can share. 🙏

ENG.

I’d like to ask for some guidance or to know if anyone has gone through a similar situation.

Some time ago, I requested self-exclusion on Melbet. After a while, I created a new account using my REAL PERSONAL DATA, but with a different email address, without any bad intention—just to play normally again (honestly, I had forgotten about the previous account where I had self-excluded).

ID: 1397650331

Everything worked fine for some time until, after contacting support for help with a payment method, the account was suddenly blocked.

The problem is that I had an available balance of around USD 900 in the account, and there was also an open dispute about a USD 150 deposit which was debited from my bank account but never credited to my Melbet balance due to an issue with the payment processor.

For the past five days, I’ve been trying to contact support by email, but I haven’t received any reply. I even wrote to a different support address, but still no response.

Does anyone know if it’s possible to recover the funds in a case like this?

Have any of you had similar experiences with Melbet or other sites licensed under Antillephone N.V. (Curaçao)?

My intention is not to start an argument — I just want to know what steps I can take or who I should contact before escalating the issue directly to the regulator.

I really appreciate any information or experience you can share. 🙏

Hello.

I would like to start with the fact that it is not necessary to post your messages translated, as we have an auto-translator implemented on our site.

May I ask what the reason was for the self-exclusion request from this casino, please? Was it due to the gambling problems, perhaps?

I would definitely suggest you file a complaint here so our team can investigate the whole matter together with you. Please explain the whole situation well, and we will get back to you as soon as possible.

Hola Romi,

Thank you for your message and for the clarification.

I requested self-exclusion some time ago because I was spending too much time playing and wanted to focus on an important personal project back then.

I have already received a reply from the casino stating that:

"To withdraw your balance, you must provide a photo of the identity document whose number is indicated in your Personal Account (photos of both sides of the ID card or the main page of the passport)."

I have sent my document and I’m currently waiting for their response. I trust that the casino will handle this properly, but if not, I will submit a formal complaint shortly.

Thanks again for your support and for the work you do helping players.

Best regards,

Diego.

No worries at all. We'll be here if you need our help.

Surely inform us about any updates as well, though.

I wanted to share a quick update regarding my situation with Melbet.

After my initial message, the support team replied asking me to provide a copy of my ID. I first sent my ID in PDF format, but they later responded saying they needed photo images instead.

So, I resent photos of both sides of my ID card, as requested. I also received confirmation from them that I have a frozen balance of $1,050.27 in my blocked account.

At this point, I’m still waiting for their next response.

They have shown willingness to resolve the issue, although the waiting times have been overwhelmingly long.

I’ll keep the thread updated as soon as I get any new information.

Thank you for the update.

It surely must be frustrating that it takes so long, but as you said, at least they are willing to resolve everything.

I will keep my fingers crossed for the fastest resolution possible here and wait for another message from you. 🤞

I’m happy to share that my case with Melbet has been fully resolved: ⭐⭐⭐⭐⭐

My account was temporarily unlocked so I could withdraw my funds, and the withdrawal was successfully completed.

I want to sincerely thank the forum team and everyone who took the time to guide me through this process. Your help and advice made a real difference.

Wishing the best of luck to anyone going through a similar situation — stay patient and keep all your communication documented.

Hello, what great news!

This news instantly made my Monday even more joyful. 🙌🚀 I'm so glad things turned out that positively!

Hope this was your last bad experience with online casinos for a very long time. We will, however be here for you. 🙂

My name is Amit my user id is 1438145715 melbet is such fruad company please refrain using melbet and I am a registered user of Melbet. I have been facing a serious issue for several days. My account has been frozen under "security verification," and my withdrawal is not being approved from 4th of nov they started my verification and today is 8th of dec.

It has been 9 days since I started emailing their Security Department, but I have not received any reply. I have already submitted all my genuine documents, including ID proof, bank statement, and selfie verification. They have also completed a video call verification with me.

They asked me to log in and upload the documents again through the login page, and I did exactly what they instructed. But whenever I try to log in again, the system shows "upload documents" once more, repeating the same step without any progress.

I have never used a VPN or violated any rules. Still, my account remains stuck in verification without any valid explanation, and my funds are not being released.

I kindly request you to review my complaint and help me escalate this matter officially with Melbet. I have all screenshots and email proofs available.

Thank you,

Amit

I can see that your complaint is being reviewed by one of our first responders, and if the issue won't be resolved soon by the casino itself, it will be forwarded to your dedicated complaint resolver, and the casino will be contacted for more information.

Have they ever provided any detailed information to you about why your case has been reviewed for so long?

Is also your gameplay being checked by one of the game providers, perhaps?