Megapari Casino - general discussion (page 2)

Hello there.

I'm sorry the balance was lost. I just want to add that I moved your post to this "official" casino thread simply because a month ago a registered casino rep responded to another player. So, said to myself - there is a chance you might get a reply too.

As for now, thanks for sharing the experience with us.

This casino is a shame. Hopefully the people who had experiences like ours leave it reflected in the reviews so that the casino gets the reputation it deserves and turns other players away.

Thank you

Hello,Fabrizio! We are very sorry for your experience. It is important for us that the players have only a positive impression of gambling with us.

Currently, I can see that there are no funds left in your account, and you have also decided to close your account. However, if you have any further questions, feel free to reach out to me, and I'll be happy to assist you.

If I were you, I would put a complaint in the corresponding section and the corresponding negative review in the casino assessment (they are your only weapons).

Good luck with this mafia casino

Very sorry.

I think CasinoGuru is too generous in rating this abusive casino.

Withdrawals are delayed so that you end up losing money, withdrawal methods disappear, it takes weeks to close the account of players with problems, etc.

They should protect the players more.

Good luck Sergio.

Hello! We deeply apologize for not meeting your expectations. We understand that this is not the level of quality we strive for. In order to assist you further and provide you with more information, please kindly provide us with your account number. You can find this information by clicking on the "My Account" button located in the top right corner of our website.

This is the standard answer to all problems.

You want people to think you care about player problems but then you don't do anything.

Surely they have already contacted you about this problem through the web and you have ignored it and now that it is made public, you pretend to care

Hello Julio,

I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.

I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it. 

Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation. 

I kindly ask you not to bring panic to the thread and let our team resolve the case.

P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.

I have been playing for more than 15 years in countless casinos. I have lost money on most of them and have never complained, I assume it is part of the game. But what megapari does seems shameful to me. I have read many comments related to your way of proceeding and I find them abusive.

Since this is a forum, I can (and will continue to do so) express my opinion about this casino.

All the best

Allow me to step here for a moment.

There are several points I must clear up from my point of view as an admin.

If you are willing to try, there is no problem to take the time to explain what has happened.

Hence I found this part of your post inappropriate, at best:

"Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. "

So, I'll do that for the sake of all:

Quoting from the complaint - freely available here:

"Regrettably, the casino team remains convinced that you are not a problem gambler based on your behavior after you informed them about your issue. They do not believe that a problem gambler would continue with deposits, withdrawals, and discuss bonuses.

However, the casino.guru team believes that the self-exclusion process for problem gamblers in Megapari casino is insufficient. When you informed the casino team about your gambling problem, they should have closed your account as soon as possible. Acknowledging and informing someone about such an issue is a difficult step, and it should not be evaluated. We believe that simply providing the information is enough.

Moreover, when there was a discussion about delayed self-exclusion and many losses, the casino representative encouraged you to play and offered you a bonus, indicating that their processes certainly need improvement.

Based on the above information, I believe your issue is justified, as the casino could have handled the situation better. Unfortunately, the casino team does not share our opinion, and their decision is final. Therefore, I am closing the case as 'unresolved.' Alternatively, you can file an official complaint with the licensing authority of the casino. I am happy to assist you with this; please reach me at the email address below. Please note that this complaint will affect their reputation on our website."

Taking this into consideration, it is unprofessional at best to say:

"As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it." or "Now that your complaint is closed, it is distracting for other players to receive your comments."

If you want o make things better, ask the complaint to be reopened and then resolve it fairly.

All players are free to speak up about their opinion and experiences - which is exactly this case. You are not here to "advice" players on this subject. Please keep that in mind.

I really hope you will think about the meaning of my words. We only mean aim to keep this place neutral and open for all.

Stay well.

Thank you for your account ID. We will investigate and get back to you as soon as possible. In the meantime, we suggest you take your concerns to the complaints page https://casino.guru/megapari-casino-player-is-unable-to-withdraw-his-winnings

The CG team has also asked you a few questions to help process the complaint. Let's have a dedicated communication channel and involve the CG team as you have already opened a complaint.

Hi Radka! This was about Sergio's case:

"Every case is different and we cannot get a clear picture of what happened from a quick review of the forums. "

We agree with your decision. Although we have different opinions on what is "fair" in this case. We have reviewed Julio's complaint and made our final decision. It's also available in the complaint. 

>If you want to make things better, ask us to reopen the complaint and resolve it fairly.

Your comment is noted. We just don't want players to be influenced by other people's experiences when their complaints are being dealt with immediately. 

A forum is precisely for that, commenting on experiences to guide other players. You are not one to censor.

In my case, I sent you dozens of desperate emails asking for help so that you would close my account and laugh at me.

You destroyed my life on an economic, family, emotional and work level. I think I've earned the right to express my opinion about you.

Hi there!

Thanks for your feedback.

On the other hand, we see all submitted complaints as a good source of information thus we actually recommend all players to browse those from time to time. To learn from others' real and true experiences.

All complaints are free to browse 24/7. Aside from your approach, we want players to be influenced if it means keeping them safer.

I hope you understand.

Please note, in no way is this about censorship. We care about the players right now, namely solving Sergio's problem. That is what our comment was about.

Well, go to Sergio if you want to solve his case, not to my comment

Hello once again, please stay in touch with us in the complaint section. We are sorry for your situation, I have asked several departments to take an immediate action.

Hello someone from megapari help me with this, astropay never paid me the cashback and in this email today they say that I have to contact you, I am attaching the capture of your email and the promo that I am claiming

Hello someone from megapari help me with this, astropay never paid me the cashback and in this email today they say that I have to contact you, I am attaching the capture of your email and the promo that I am claiming