Marsbet Casino - general discussion (page 4)

Hi, how were your winnings refunded ? What did you have to do to get them ? Could you tell us more about that ? 

I am just making sure to provide all the details asked for the representative from CASINO GURU, for further development in the process, I will send them the details shortly. Casino ( MARSBET) they simply don't reply to my email, they are very rude in talk.

Yes, it is important to have everything answered for us, so I commend you. We will wait for Veronika what she needs next.

As for the casino itself, it's a shame they're ignoring you, that's not what you need to try and sort something out. 

So keep a cool head and hopefully we'll have something new soon.

Hello Jaro, I received email today from this domain claiming CASINO GURU representative. - casinoguru@consultant.com

Do you recognise this email id ?

Did you recognise this email - casinoguru@consultant.com ? Cause I did only sent you that email id of mine where I received rsposen, and that email id is neither registere anywhere, neither here on Casino Guru nor on Marsbet . Did you asked anyone from CASINO GURU for me or from MARSBET ? Cause that Email id was asking me for PASSWORD Also.

Hello there. This is not from our team, for sure. Could you tell us what kind of email was it. Did they try to offer you something, perhaps?

I am glad that you wrote us about it.

Absolutely I think that is from the USER Akib, he asked me the email ID in forum, " https://casino.guru/forum/casinos/marsbet-casino---general-discussion/3#post-123092 "

Please look into this, cause they are pretending to be CASINO GURU representative.

Hello team, I want to make update for my email registered with MARSBET, the correct email is- o********@gmail.com

Username- an******

Hello Casino Guru team, I have also submitted this in Complain page , kindly pay attention to my correction.

Unfortunately, we cannot do much about it now if we don't have any kind of proof. Could you kindly send us an email to community@casino.guru and resend the email you have received from this user, if possible?

Thank you in advance.

Veronika will update the information.

Please be aware not to post this kind of sensitive information on forum, though. Otherwise, we cannot guarantee your protection.

Okay thank you. I will make sure, I will protect such information.

I have forwarded emails I have received from un authorised channel to above community@casino.guru . Please check. I have sent from my other email

Thank you for your email. We have reviewed it together with our team, and we can confirm that this email is not from Casino Guru. Therefore, you need to be careful not to share any of your private information.

Overall, it is not in our power to prove that the attacker in question is Akib, and in this situation, we really cannot stand behind your possible suspicion. Since you voluntarily shared not only the email but also the casino data, anyone who read the entire thread could impersonate Veronika. Therefore, we have no evidence to take specific action against anyone.

This kind of "phishing" is very dangerous, and you should be more careful not to share any personal information on any online forum to prevent future issues.

Please be aware: At Casino Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication. Recently, we noticed a few attempts from online scammers pretending to be Casino Guru, asking players for a password to their casino accounts. Never share your password with anyone!

We have done everything we can to hide your personal information from our forum. Unfortunately, you did not understand what could’ve happened by posting those, and you should be more careful and not post any of your personal information anymore.

Thye don't reply to me, only says we can't process your withdrawal.

Frankly, we have to wait for the complaint to reach another stage, I'd say. Since you have not been informed about why your account had to be closed, we will certainly need some explanation from the casino representative to proceed further.

I imagine it must be hard on you. Still, be patient, please. 🙏