ForumCasinosMarsbet Casino - general discussion

Marsbet Casino - general discussion (page 4)

1 year ago by Rafaeliton
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3 months ago

@jack3377 brother give me your contact number or email so I can help you in Marsbet,


When I won a big amount, my account was closed but the winnings were refunded.

Automatic translation:
3 months ago

Hi, how were your winnings refunded ? What did you have to do to get them ? Could you tell us more about that ? 

Jaro
3 months ago

I am just making sure to provide all the details asked for the representative from CASINO GURU, for further development in the process, I will send them the details shortly. Casino ( MARSBET) they simply don't reply to my email, they are very rude in talk.

jack3377
3 months ago

Yes, it is important to have everything answered for us, so I commend you. We will wait for Veronika what she needs next.

As for the casino itself, it's a shame they're ignoring you, that's not what you need to try and sort something out. 

So keep a cool head and hopefully we'll have something new soon.

3 months ago

Hello Jaro, I received email today from this domain claiming CASINO GURU representative. - casinoguru@consultant.com


Do you recognise this email id ?

Akib
3 months ago

Did you recognise this email - casinoguru@consultant.com ? Cause I did only sent you that email id of mine where I received rsposen, and that email id is neither registere anywhere, neither here on Casino Guru nor on Marsbet . Did you asked anyone from CASINO GURU for me or from MARSBET ? Cause that Email id was asking me for PASSWORD Also.

3 months ago

Hello Jaro, I received email today from this domain claiming CASINO GURU representative. - casinoguru@consultant.com


Do you recognise this email id ?

3 months ago

Hello there. This is not from our team, for sure. Could you tell us what kind of email was it. Did they try to offer you something, perhaps?

I am glad that you wrote us about it.

Romi
3 months ago

Absolutely I think that is from the USER Akib, he asked me the email ID in forum, " https://casino.guru/forum/casinos/marsbet-casino---general-discussion/3#post-123092 "


Please look into this, cause they are pretending to be CASINO GURU representative.




3 months ago

Hello team, I want to make update for my email registered with MARSBET, the correct email is- o********@gmail.com


Username- an******


Hello Casino Guru team, I have also submitted this in Complain page , kindly pay attention to my correction.

Edited by Romi 3 months ago
Reason: Sensitive information.
3 months ago

Absolutely I think that is from the USER Akib, he asked me the email ID in forum, " https://casino.guru/forum/casinos/marsbet-casino---general-discussion/3#post-123092 "


Please look into this, cause they are pretending to be CASINO GURU representative.




3 months ago

Unfortunately, we cannot do much about it now if we don't have any kind of proof. Could you kindly send us an email to community@casino.guru and resend the email you have received from this user, if possible?

Thank you in advance.

3 months ago

Hello team, I want to make update for my email registered with MARSBET, the correct email is- o********@gmail.com


Username- an******


Hello Casino Guru team, I have also submitted this in Complain page , kindly pay attention to my correction.

3 months ago

Veronika will update the information.

Please be aware not to post this kind of sensitive information on forum, though. Otherwise, we cannot guarantee your protection.

Romi
3 months ago

Okay thank you. I will make sure, I will protect such information.

Romi
3 months ago

I have forwarded emails I have received from un authorised channel to above community@casino.guru . Please check. I have sent from my other email

jack3377
3 months ago

Thank you for your email. We have reviewed it together with our team, and we can confirm that this email is not from Casino Guru. Therefore, you need to be careful not to share any of your private information.

Overall, it is not in our power to prove that the attacker in question is Akib, and in this situation, we really cannot stand behind your possible suspicion. Since you voluntarily shared not only the email but also the casino data, anyone who read the entire thread could impersonate Veronika. Therefore, we have no evidence to take specific action against anyone.

This kind of "phishing" is very dangerous, and you should be more careful not to share any personal information on any online forum to prevent future issues.

Please be aware: At Casino Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication. Recently, we noticed a few attempts from online scammers pretending to be Casino Guru, asking players for a password to their casino accounts. Never share your password with anyone!

We have done everything we can to hide your personal information from our forum. Unfortunately, you did not understand what could’ve happened by posting those, and you should be more careful and not post any of your personal information anymore.

Jaro
3 months ago

Thye don't reply to me, only says we can't process your withdrawal.

jack3377
3 months ago

Frankly, we have to wait for the complaint to reach another stage, I'd say. Since you have not been informed about why your account had to be closed, we will certainly need some explanation from the casino representative to proceed further.

I imagine it must be hard on you. Still, be patient, please. 🙏

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