I have been downgraded to level 1 and I was at level 3 haha it is true that the VIP manager made me pay everything in amounts of 800. But now I have new pending withdrawals, 3 to be exact and they tell me that at this level they cannot speed up the payment. It is mind-blowing. So I have another 3500€ to withdraw who knows when.
A mi me Han bajado al nivel 1 y estaba en el 3 jaja cierto es que la gestora vip me hizo pagar todo en montos de 800. Pero ahora tengo nuevos retiros pendientes, 3 para ser exacto y me dicen que en este nivel no pueden agilizar el cobro. Es alucinante. Así que otros 3500€ tengo para retirar a saber cuando
After making numerous deposits, my account was closed without warning. The explanation they gave me was due to an administrative decision. They did not let me spend any funds or bonuses and they did not refund anything.
A mí después de hacer numerosos depósitos me cerraron la cuenta sin previo aviso . La explicación que me dieron es por una decisión administrativa. No me dejaron gastar saldo ni bonos y noe reembolsaron nada
No other explanation regarding this? 🤔
In this case, our team will really investigate the matter and get to the bottom of this issue.
Please wait for them to have a look at your complaint and inform you about any next steps.
Romi, I'm afraid the same thing will happen as with Lamabet casino. It's a very profitable maneuver.
Romi, me temo que va a pasar lo mismo que con Lamabet casino. Es una maniobra muy rentable
You've got nothing to lose by submitting the complaint, though, and hopefully it won't be as you think now.
Hi I have a problem with malina casino I won 140 euros, but I've been waiting for 4 days already I sent a complaint because I think things will take a long time reading the reviews.
Salve ho un problema con malina casino ho vinto 140 euro ,ma sono già 4 giorninche aspetto già ho inviato un reclamo perché credo le cose andranno per le lunghe leggendo le recensioni.
Some unpresentable...good luck
Unos impresentables...suerte
Hi I have a problem with malina casino I won 140 euros, but I've been waiting for 4 days already I sent a complaint because I think things will take a long time reading the reviews.
Salve ho un problema con malina casino ho vinto 140 euro ,ma sono già 4 giorninche aspetto già ho inviato un reclamo perché credo le cose andranno per le lunghe leggendo le recensioni.
Is this your first withdrawal at this casino?
I can see your complaint here, where Kristina explained to you that we are not able to intervene before the 14-day time frame passes.
Hopefully, the casino will solve the withdrawal and you will get your money before that.
Come forward with any updates you get from there, of course.
It's my first withdrawal, but I've read many negative reviews about this casino, so I opened a complaint in advance because I'm sure things will take a long time... as for the verification several times in chat and I also have screenshots they told me that there is no need for documents in fact I don't have the option to upload documents on the site... this is already the 5th day of withdrawal and still the withdrawal hasn't even been approved, the chat is unnerving they say that everything is fine etc. but I repeat I have the impression that they don't want to pay.
È Il mio primo prelievo ,però ho letto molte recensioni negative su questo casino per questo ho aperto un reclamo preventivamente perché sono sicuro le cose andranno per le lunghe..per quanto riguarda la verifica più volte in chat e ho anche screenshot mi hanno detto che non c'è bisogno di documenti infatti non ho l'opzione carica documenti sul sito..questo è già il 5 giorno di prelievo e ancora il prelievo non è stato nemmeno approvato la chat è snervante dicononche tutto va bene eccetera ma ripeto ho l 'impressione che non vogliano pagare .
Hello, don't worry, your withdrawal will take a long time, it will take about 2-3 weeks before you receive the desired amount from the website, I was the same way, I just ask for perseverance and patience and don't worry, you will receive the money, it will just take a long time!!
I waited for 2 payments of 800 euros for almost 4 weeks, but I finally received the amount and they didn't ask me for any documents for the withdrawal. Just be patient, my dear friend, and I hope you will let us know when you receive your withdrawal. Have a nice day!
Üdvözletem,ne aggódj igen sokáig fog tartani a kivonásod kb 2-3 hétbe fog kerülni mire megkapod a kivánt összeget a weboldaltól én is igy voltam csak kitartást kivánok és türelmet és ne aggódj megkapod a pénzt csak sok időbe fog telni!!
Én 2 darab 800 eurós kifizetésre vártam közel 4 hetet de végül megkaptam az összeget és tőllem sem kértek semmi féle dokomentumot a kivonáshoz.Csak türelem kedves barátom és remélem értesitessz benünket ha megkapod a kivonásodat.Legyen szép napod!
I am waiting for an amount of 140 euros so I hope that the times are a little shorter but I will never play a cent on this shitty site again
Io aspetto un importo di 140 euro quindi spero che i tempi siano un po più ridotti ma non giocherò mai più un centesimo su questo schifo di sito
It's my first withdrawal, but I've read many negative reviews about this casino, so I opened a complaint in advance because I'm sure things will take a long time... as for the verification several times in chat and I also have screenshots they told me that there is no need for documents in fact I don't have the option to upload documents on the site... this is already the 5th day of withdrawal and still the withdrawal hasn't even been approved, the chat is unnerving they say that everything is fine etc. but I repeat I have the impression that they don't want to pay.
È Il mio primo prelievo ,però ho letto molte recensioni negative su questo casino per questo ho aperto un reclamo preventivamente perché sono sicuro le cose andranno per le lunghe..per quanto riguarda la verifica più volte in chat e ho anche screenshot mi hanno detto che non c'è bisogno di documenti infatti non ho l'opzione carica documenti sul sito..questo è già il 5 giorno di prelievo e ancora il prelievo non è stato nemmeno approvato la chat è snervante dicononche tutto va bene eccetera ma ripeto ho l 'impressione che non vogliano pagare .
If you read what experiences other players have gone through, you will see that you will wait for some time for money.
If you don't need to verify your account, that's fine.
We will have to be patient and with all the holidays that are coming through I would prepare for it to be longer.
But we'll see how it goes and when the 14 day period passes, we'll try to help.
Have a nice holiday.
After playing and making numerous deposits from Spain (I cannot operate in Spain legally) the casino without warning based on an "administrative" reason blocked my account. They do not allow me to continue playing, nor spend balance and bonuses and they do not refund my money.
Tras jugar y hacer numerosos depósitos desde España( no puedo operar en España legalmente)el casino sin aviso basándose en un motivo " administrativo" me bloque la cuenta . No me periten seguir jugando , ni gastar saldo y bonos y no me reembolsan mi dinero
Usualy, such a direct approach the casino chose in case of suspicion fraud from the player's side. I'm not saying this is an accurate explanation; I'm just saying this is the most common situation. May I know what was the last thing you've been talking about with the casino? Maybe we can find some hints eventually.
All I did was deposit and lose money. I don't understand what scam you are referring to.
Lo único que hice fue depositar y perder dinero. No entiendo a qué fraude se refiere
Radka meant it in general, that most of the time when the casino does all this, it is a suspected fraud on the part of the player. She didn't say it has to be 100% like that. So could you answer the question and tell us what could have caused this whole situation and what was the last conversation with the casino?
Those who commit fraud with the Spanish treasury are those who operate illegally and do not pay taxes in Spain. They did not give me any explanation.
Quién comete un fraude con la hacienda española son ellos que operan ilegalmente y no tributan en España. No me dieron explicación alguna
We will wait now to see how your complaint will unfold and what our complaint team can do to get the best resolution possible.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
