I have been downgraded to level 1 and I was at level 3 haha it is true that the VIP manager made me pay everything in amounts of 800. But now I have new pending withdrawals, 3 to be exact and they tell me that at this level they cannot speed up the payment. It is mind-blowing. So I have another 3500€ to withdraw who knows when.
After making numerous deposits, my account was closed without warning. The explanation they gave me was due to an administrative decision. They did not let me spend any funds or bonuses and they did not refund anything.
No other explanation regarding this? 🤔
In this case, our team will really investigate the matter and get to the bottom of this issue.
Please wait for them to have a look at your complaint and inform you about any next steps.
Romi, I'm afraid the same thing will happen as with Lamabet casino. It's a very profitable maneuver.
You've got nothing to lose by submitting the complaint, though, and hopefully it won't be as you think now.
Hi I have a problem with malina casino I won 140 euros, but I've been waiting for 4 days already I sent a complaint because I think things will take a long time reading the reviews.
Good luck friend
Some unpresentable...good luck
Luck
Hi I have a problem with malina casino I won 140 euros, but I've been waiting for 4 days already I sent a complaint because I think things will take a long time reading the reviews.
Is this your first withdrawal at this casino?
I can see your complaint here, where Kristina explained to you that we are not able to intervene before the 14-day time frame passes.
Hopefully, the casino will solve the withdrawal and you will get your money before that.
Come forward with any updates you get from there, of course.
It's my first withdrawal, but I've read many negative reviews about this casino, so I opened a complaint in advance because I'm sure things will take a long time... as for the verification several times in chat and I also have screenshots they told me that there is no need for documents in fact I don't have the option to upload documents on the site... this is already the 5th day of withdrawal and still the withdrawal hasn't even been approved, the chat is unnerving they say that everything is fine etc. but I repeat I have the impression that they don't want to pay.
Hello, don't worry, your withdrawal will take a long time, it will take about 2-3 weeks before you receive the desired amount from the website, I was the same way, I just ask for perseverance and patience and don't worry, you will receive the money, it will just take a long time!!
I waited for 2 payments of 800 euros for almost 4 weeks, but I finally received the amount and they didn't ask me for any documents for the withdrawal. Just be patient, my dear friend, and I hope you will let us know when you receive your withdrawal. Have a nice day!
I am waiting for an amount of 140 euros so I hope that the times are a little shorter but I will never play a cent on this shitty site again
It's my first withdrawal, but I've read many negative reviews about this casino, so I opened a complaint in advance because I'm sure things will take a long time... as for the verification several times in chat and I also have screenshots they told me that there is no need for documents in fact I don't have the option to upload documents on the site... this is already the 5th day of withdrawal and still the withdrawal hasn't even been approved, the chat is unnerving they say that everything is fine etc. but I repeat I have the impression that they don't want to pay.
If you read what experiences other players have gone through, you will see that you will wait for some time for money.
If you don't need to verify your account, that's fine.
We will have to be patient and with all the holidays that are coming through I would prepare for it to be longer.
But we'll see how it goes and when the 14 day period passes, we'll try to help.
Have a nice holiday.
After playing and making numerous deposits from Spain (I cannot operate in Spain legally) the casino without warning based on an "administrative" reason blocked my account. They do not allow me to continue playing, nor spend balance and bonuses and they do not refund my money.
Usualy, such a direct approach the casino chose in case of suspicion fraud from the player's side. I'm not saying this is an accurate explanation; I'm just saying this is the most common situation. May I know what was the last thing you've been talking about with the casino? Maybe we can find some hints eventually.
All I did was deposit and lose money. I don't understand what scam you are referring to.
Radka meant it in general, that most of the time when the casino does all this, it is a suspected fraud on the part of the player. She didn't say it has to be 100% like that. So could you answer the question and tell us what could have caused this whole situation and what was the last conversation with the casino?
Those who commit fraud with the Spanish treasury are those who operate illegally and do not pay taxes in Spain. They did not give me any explanation.
We will wait now to see how your complaint will unfold and what our complaint team can do to get the best resolution possible.
I agree. Thanks Romi
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