Dear Curritokira,

Thank you for your feedback. We are very sorry to hear that you had such an experience and we understand your concerns about the verification and withdrawal process.

Verification of documents is a mandatory step in accordance with security standards and regulatory requirements. We strive to process all requests as quickly as possible, but sometimes it may be necessary to provide additional documents or clarify them. If your documents are repeatedly rejected, it may be due to non-compliance with the requirements or the need for further verification. We recommend contacting our support team to get detailed information about the reasons for the rejection and possible ways to resolve the issue.

Regarding the payout of winnings, we understand your concern. In some cases, it may take longer to verify transactions due to internal security procedures or technical delays on the part of the payment provider. We assure you that such checks are not directed against players, but are necessary to comply with the responsible gaming policy and combat possible violations.

If your account has been blocked after verification of documents, it may have been due to violations of the terms of use.

We understand that such a situation can be unpleasant, and if you have any questions about the reasons for the blocking or the balance on your account, we recommend that you contact Support for a detailed explanation.

We appreciate your honest feedback and strive to make the service as transparent and comfortable as possible for all players. If you have any additional questions, please contact us and we will do our best to help.

Best regards,
LamaBet Support Team