I would probably say that the best step would be to start a complaint and our team would take care of everything that is needed. It's quite a complicated situation and obviously there's going to be some little thing that's going to make the difference.
If you are interested you can file a complaint here on this link.
Are you in?
I played live casino and I already verified my account and I won without bonus
Is this post related to your complaint? Am I right?
I can see that you asked our complaint team for some help with your issue, so could you tell us when exactly did this happen? When did you request the withdrawal?
Hopefully we'll be able to get some more information regarding all this from the casino and solve this issue soon.
May I ask if the casino provided any information about the reason they blocked your account, though?
A scam casino. Right from the start, you are invited to the casino with lies.
So here is the proof 
I assume you deposited and didn't get the bonus am I right or was it somehow different? Feel free to describe the situation a bit more. Let's see if something can be done.
So when you read the text, the first thing it says is 100 FS free and that's it.
not until you have paid in.
and for me that is a fraud against me and my data.
Yes, I understand that, and so what's the problem is that the casino is telling you that you have to deposit to get them, yes? Did you ask them why that is?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
