I would probably say that the best step would be to start a complaint and our team would take care of everything that is needed. It's quite a complicated situation and obviously there's going to be some little thing that's going to make the difference.
If you are interested you can file a complaint here on this link.
Are you in?
I played live casino and I already verified my account and I won without bonus
Is this post related to your complaint? Am I right?
I can see that you asked our complaint team for some help with your issue, so could you tell us when exactly did this happen? When did you request the withdrawal?
Hopefully we'll be able to get some more information regarding all this from the casino and solve this issue soon.
May I ask if the casino provided any information about the reason they blocked your account, though?
A scam casino. Right from the start, you are invited to the casino with lies.
Ein Betrugs Casino . Schon von Anfang an wird mit Lügen zum Casino eingeladen.
So here is the proof 
So hier der Beweis
I assume you deposited and didn't get the bonus am I right or was it somehow different? Feel free to describe the situation a bit more. Let's see if something can be done.
So when you read the text, the first thing it says is 100 FS free and that's it.
not until you have paid in.
and for me that is a fraud against me and my data.
Also wenn man den Text liest , steht da zuerst 100 FS kostenlos und Punkt.
kein erst wenn sie eingezahlt haben.
und das ist für mich ein Betrug gegenüber meiner Person und meiner Daten.
Yes, I understand that, and so what's the problem is that the casino is telling you that you have to deposit to get them, yes? Did you ask them why that is?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
