LuckyDreams Casino - general discussion (page 4)

I don't think so, because there are other casinos like Trickz where you can withdraw within 1 hour. Waiting 5 days is not ok, especially if you are verified

Good luck there.

Hello,

I paid 20 euros to Luckydreams via bank transfer on March 1st, 2024. On March 2nd, 2024 I tried to ask via the casino chat why the money had not been posted to my account. I would be put in a queue where I would be out after waiting 1.5 hours with no answer. I could then see that the deposit was rejected. The deposit went through Friolion Ltd and I have the screenshot of it petronela.k@casino.guru sent. I had already paid in a few times by then and had no problems. From then on I didn't make any more deposits.

Hey, regarding your deposit that didn't go through, did you try to ask the bank if there were any problems? Or did the money leave your bank account, it just didn't get deposited into your player account ? 

It's also good that you sent Petronela everything that was needed in your complaint and that you have a screenshot. I'm sure our team will try to help you if this situation persists. 

I firmly believe that your deposit will eventually arrive, just like the last one. If you have any further news, please let me know. 

Hello,

I will make. Thanks

Now I'm waiting again for a withdrawal from Lucky dreams .3 days and it says pending /cancel again.

They say it's approved but it's pending. They just lie. It says if you are verified it takes 24 hours but now 48 hours had passed m

What would one actually do ..Really lousy casino.

Hmm, could it be some sort of automatic rejection? Because it really makes a little sense, at least for the first glimpse. 🙁

In any way, no wonder you feel dissatisfied. Has their support provided something close to an explanation?

Hello

I would like to ask something

I have a payout of 17.04

Another from 22.04

it is in progress all the time

When I ask, they have a different excuse every day

where can I complain

I have already sent an e-mail

no answer yet

Exactly them started to ignore me too.

You can send a complaint to casino guru so they will help you. Because I also had problems with withdrawal before, now on the chat they simply ignore me.

Yes, exactly

I've been trying all day but no one is answering 😖😖

How do I go about making a complaint?

Here at casino guru on the left side there is a complaint form so you can write.

https://se.casino.guru/klagomal/all

I see from what the agent wrote to you and also from your screenshot that the withdrawal is still pending. I don't understand, if they look at your player account and see the same thing why would they tell you it's already approved. 

On the other hand, you know that you've already managed to resolve a withdrawal issue with them once, and I believe that you know you can reach out to us if there are still problems. 

Of course, if there is some technical error or delay on the part of the payment provider, you will probably just have to be patient and I believe that the money will come to you. 

Be sure to let me know if you hear any new information or if the money arrives. If it doesn't, we'll try to help again. 🙂

Hi, what exactly is the casino giving you as a reason why you don't have your money yet ? Have you verified your account here successfully ? Did you play with any bonus ? 

As far as the complaint is concerned, I saw that the player you exchanged a few posts with has already shared the link with you, so if you are interested you can open one with us. 

If you have any questions or something didn't work you can address us. 

I've also included a guide which will give you more information on what you can expect from the complaint process. 

You can find it here on this link. ⬅️

I hope the whole case will be resolved as soon as possible.

Hello

Yes exactly, they expect you to gamble away profit

so now the last time to play there.

Today was approved for withdrawal and money will arrive within 1 - 7 days.

Thank you .🙂

That's what I like to hear. Obviously if you wanted to keep playing here you'd have to get used to longer withdrawals, so I don't blame you at all for your decision. 

If something unexpected happens, feel free to share it with me. 

Good luck. ☘️😊

I have received withdrawals recently, even though their email states that I have to wait 1-7 days.

Thank you for being here and listening to us when we have problems with casinos etc

Have a nice weekend.😊

You're welcome, we're happy to help when we can. 

As for your withdrawals, I'm glad you recieved them, it looks like it was earlier than you were expecting. 

I firmly believe that everything will only get positive from this point on. 

If you have experience with any other casinos or would like to share, I'll be here. 

Good luck. 😉

Hello gaming friends,

Unfortunately I have a problem with Luckydreams.com. I won €4,500 on Sunday at Zeus vs Hades. I won this through a bonus purchase worth €90. I gambled away another €500 and gave up the remaining €4,000 for withdrawal. I had myself verified and everything looked good until yesterday. Today I got up and got the following email. (Image 1)

I then wrote to the support chat on the site. They said that if you receive a €5 bonus you are not allowed to place bets over €5. I have never heard of this or read anything about it. Also, I received the €5 bonus via the wheel of fortune and did not choose it myself.

I deposited €20.00 and selected the wheel of fortune bonus. Then I received €5 credit. I played, then gambled down to €10 and then won once. After that I had a credit worth €150. Then I went to Zeus vs Hades and won €4,500. Has anyone ever had the same situation?

Best regards

Jonas

Hi, quite a complicated situation according to what you describe. To clarify, you deposited €20 and collected €5 in credit on the wheel of fortune. Were there any requirements that you had to meet for this bonus? Did you meet them if so? 

I see that you dropped to €10 afterwards and thus got to €150 late on Zeus vs Hades or were you playing something else at the time? By the time you got to that amount did you have a bet of 5 euros or more? 

When you bought the bonus in the game, were there still any conditions in the bonus while you were playing? 

I know there are a lot of questions but it would be good to know things a little more in depth. 

Hello Jaro,

Thanks for the answer. So I topped up €20 and got a €5 bonus. I then played down to €10 and then won €150-160 on another game. After that I continued playing up to €95. Then I bought a €90 Zeus vs Hades bonus and won €4,500. It was a deposit bonus but it was no longer active. When I made the withdrawal it didn't say that the money was blocked or anything else. Luckydreams has now taken €3,980 in my gaming credit. In my opinion, that's completely unfair to all players. Then there's no point playing on this site at all.