Legiano Casino - general discussion (page 41)

I hope that our team will be able to help with your complaint then, because that is a really long time to wait.

Is this your first withdrawal from this casino, by the way?

No, I've already withdrawn money without any problems. But now, suddenly, I received a large amount and they blocked my withdrawals and told me to verify my account, and I'm still waiting.

Hello, maybe it would be good to mention that in certain situations, separate verification is sort of a standard casino action. When a player wins a significant amount, casinos typically verify that the win complies with all terms and conditions, often consulting associated game providers to review the game rounds. From a player's perspective, it makes sense to feel a bit hesitant and worried, and our colleagues, the mediators, will assist you through the complaint. While those checks may be necessary, all associated steps should be explained to the player to avoid confusion.

Well, I have a feeling that this is actually the weak spot for this particular casino, though.

Of course, I understand that they review everything, but I don't know if they'll say anything, because I was at the highest VIP level and when I won a big prize they suddenly lowered my level and only let me withdraw €500 a day. I was able to withdraw up to €8000 and then they blocked it for verification and it's been like that ever since.

My withdrawals are still blocked.

Oh, I see. Well, let's put aside the checks and verification, but quite often I come across players mentioning a sudden VIP status drop after a major win. It is actually in most cases associated with the withdrawal requests, which lower the players' VIP score. Those mechanics very commonly favor wagering and depositing more than withdrawing. So even though it may feel sudden, the point is that the level drop when bigger withdrawal request is submitted and no other actions like deposits or wagering occur. 🙁

Considering that some VIP or better say loyalty, programs attract players by increased withdrawal limits, I'm still quite hesitant to those offers. For me personally, withdrawal limits mostly based on spending are not that rewarding.

Hopefully the money will fully be withdrawn without unnecessary delay.

Okay, fine. Let's hope you can help me resolve this. Thanks.

Sure, the complaint is just the right step. And if you want to stay in touch while here on the forum, you are very welcome to do so.

I have to bid you a farewell for now, but I'll keep an eye on you; I'll be back on Monday. Post anything you want to say, please. Have a great weekend and maybe try to distract yourself a bit.

Okay, thanks.

Hello, regarding my case, everything remains the same since March 17th. They haven't verified my account and withdrawals are blocked, and they always tell me the same thing. I don't know what to do anymore.

Oh, I hope this is not the same situation we were in four or more months ago. Well, the best approach is to get prepared for the longer run.

This casino in the past showed us how very much delayed KYC and withdrawals are possible. Therefore, patience will be the key. A positive thing is that the casino paid if the players resisted long enough without cancelling the withdrawals. Let's stay in further touch and walk this through together. You have such a nice sum in your account, so it might be quite challenging, but I'm optimistic since there are no indications of rule breaches or anything else that could potentially complicate the process.

Hi, just yesterday I received a message from them saying my ID had been verified, but the invoice I sent wasn't accepted and they've asked for another one. I've already sent it and it says it will be verified in 24 hours, but last time it said the same thing and I waited almost a month. I hope this will be faster.

I also hope this will be much faster. In any event, I would say that you are doing a very good job of reading the situation because you are providing documents in spite of the casino's obstacles and are taking the best possible action. Could you tell me what appeared to be a problem with the initial invoice? I want to make sure that you received at least useful information from the casino after a month of waiting.

No, they haven't told me anything. I got a notification that's being verified, asking for another invoice, but that's all they've said. I just hope they don't take too long.

That's not a very systematic working process; what do you think? Let's just hope this attempt will pass, but if not, I would insist on getting a direct explanation. I believe that addressing this perfectly reasonable request is essential.

Well, we will be here to see what comes next.

I hope that's quick.

Hi, can anyone help me? No one answers me here, and at the casino they always tell me the same thing.

A month and a half to verify my postal address. Come on! This is a joke, right? I'm so tired of being told to be patient, that's all they ever say.

Because there is no solution.

Hello, honestly, no one promised you a quick solution. 🙁I'm sorry, but as you can conclude, the complaint turns over on a weekly basis; this is shown by the timer. The complaint is active and the casino as well as the mediator are both responsive in the thread.

So no, it's not a joke and you have to be patient, I'm afraid.

Thank you

You are welcome.

Even though it takes some time, the process is under control and hopefully it won't take longer than necessary.

Hang in there, please.