Legiano Casino - general discussion (page 41)

I hope that our team will be able to help with your complaint then, because that is a really long time to wait.

Is this your first withdrawal from this casino, by the way?

No, I've already withdrawn money without any problems. But now, suddenly, I received a large amount and they blocked my withdrawals and told me to verify my account, and I'm still waiting.

Hello, maybe it would be good to mention that in certain situations, separate verification is sort of a standard casino action. When a player wins a significant amount, casinos typically verify that the win complies with all terms and conditions, often consulting associated game providers to review the game rounds. From a player's perspective, it makes sense to feel a bit hesitant and worried, and our colleagues, the mediators, will assist you through the complaint. While those checks may be necessary, all associated steps should be explained to the player to avoid confusion.

Well, I have a feeling that this is actually the weak spot for this particular casino, though.

Of course, I understand that they review everything, but I don't know if they'll say anything, because I was at the highest VIP level and when I won a big prize they suddenly lowered my level and only let me withdraw €500 a day. I was able to withdraw up to €8000 and then they blocked it for verification and it's been like that ever since.

My withdrawals are still blocked.

Oh, I see. Well, let's put aside the checks and verification, but quite often I come across players mentioning a sudden VIP status drop after a major win. It is actually in most cases associated with the withdrawal requests, which lower the players' VIP score. Those mechanics very commonly favor wagering and depositing more than withdrawing. So even though it may feel sudden, the point is that the level drop when bigger withdrawal request is submitted and no other actions like deposits or wagering occur. 🙁

Considering that some VIP or better say loyalty, programs attract players by increased withdrawal limits, I'm still quite hesitant to those offers. For me personally, withdrawal limits mostly based on spending are not that rewarding.

Hopefully the money will fully be withdrawn without unnecessary delay.

Okay, fine. Let's hope you can help me resolve this. Thanks.

Sure, the complaint is just the right step. And if you want to stay in touch while here on the forum, you are very welcome to do so.

I have to bid you a farewell for now, but I'll keep an eye on you; I'll be back on Monday. Post anything you want to say, please. Have a great weekend and maybe try to distract yourself a bit.

Okay, thanks.