Legiano Casino - Player's withdrawal is blocked due to verification delay.

Hello, I've been waiting for verification for over a week. I've sent everything and they haven't accepted it. I want to withdraw my money, but it's blocked because they haven't verified my documents. They always tell me to be patient, which I am, but there's a limit. What can I do?

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Dear Fanini,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

To clarify your case:

• Can you log in to your account now?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Hello, well I sent my documentation through the application, they asked me for proof of identity and proof of address.

Everything was sent correctly, and it's putting me under review.

First it said it would take 24 hours, then 3 business days, but it's been a week and nothing.

Hello, when will I get an answer or solution to my problem? I've been waiting for 4 days. Thank you.

Thank you for your reply and for providing the previous details, Fanini.

• Have you received any specific feedback from the casino regarding your submission?
• Could you confirm the method you used to contact the casino about your verification status?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Hi, I've sent what you asked for to Petra.

Anyway, I'm going to leave negative reviews because I've been waiting 20 days for verification without being able to withdraw my money.

They will see.

Dear Fanini,

Thank you for your reply.

• Could you please provide a screenshot of your account verification status, if possible?
• Additionally, could you share any communication or attempts to communicate that you’ve had with the casino? This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or upload your screenshots directly to the thread.

Without the necessary evidence, we are unable to proceed with the case, as it is essential for our resolution process. Thank you for your understanding.

Hello, I sent the tests to the email address you provided.

Can you confirm that you received them? Thanks

I'm attaching everything here since I didn't receive it by email.

If you want more, I can send you more.

Dear Fanini

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Okay, thanks

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Legiano Casino representative to join this conversation.

Dear Legiano Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

On Tuesday, after waiting almost a month, they asked me again for an invoice showing my address. I sent it, for the second time. I just hope it doesn't take as long as the second time.