Legiano Casino - general discussion (page 40)

Could you tell us what you mean by that, please?

What was the longest wait for you?

Three weeks the weekend disappeared now I no longer play non-AAMS sites and not even AAMS ones on the first ones because they ask for absurd checks on the second ones I don't win

It is always better to stick with online casinos where you can feel safe, of course, and where you have a good time as well.

Hi everyone, does anyone know how to get rid of this casino? I've sent four emails and they keep reopening the account and sending new emails.

Hi there,

Are you saying your account closure requests are ignored? Just to get the situation fully with good understanding, did you request common acocunt closure or is problem gambling involved somehow? Moreover, is there any money left in your account, or perhaps an active bonus?

I'm asking just to help out, so I hope you do not mind those questions.

Good morning, yes, that's right. I have a gambling problem and I finally managed to self-exclude from all land-based and online casinos (in Spain), since that's the country where I live. The first time I emailed them, they told me the account was closed, but two days later they called me to say they were giving me access to the VIP area. I politely told them I had already closed the account. I sent another email with the self-exclusion form and asked them to close the account again. And to this day, they continue to send me emails and text messages.

Good morning, and thank you for sharing this. I imagine it takes a lot to openly talk about a gambling problem, and I really respect the steps you've taken to self-exclude.

Before anything else, I’d like to make sure of one important point. Could you please confirm whether the casino has permanently closed your account (not just temporarily restricted it)? Ideally, you should have received a clear confirmation stating that your account is fully closed or self-excluded.

Just to clarify, there can sometimes be a difference between account closure and marketing communications. Even when an account is properly closed, promotional emails or SMS messages may still be sent through third-party providers, and stopping those can require separate steps (such as unsubscribing or blocking).

However, being contacted and encouraged to return, especially after you clearly requested self-exclusion, is not something that should happen, and it’s important we understand whether the account itself is truly closed.

Once you confirm this, hopefully, I'll be able to guide you more precisely on what to do next.

Good morning, I've attached some screenshots related to the issue. It's as if when you send an email, it receives an automatic reply.

Hello and thank you for sharing it. You know, the problem I see here is that there is no mention of gambling problems, as far as I can tell. Instead, the request is to close the account and receive no promos anymore. To such requests, casinos usually respond with a retention process because they are not happy about losing customers. The other thing I spotted is an active balance or bet on your account; it may also play a role in closing the account.

As I mentioned earlier, even when an account is properly closed, promotional emails or SMS messages may still be sent through third-party providers, and stopping those can require separate steps (such as unsubscribing or blocking).

However, being contacted and encouraged to return, especially after you clearly requested self-exclusion, is not something that should happen, and it’s important we understand whether the account itself is truly closed.

There is a significant difference between ordinary account closure and self-exclusion due to gambling addiction. So, may I know whether the problem harm plaed a role and what the current situation is? It seems the account was closed so perhaps the emails you keep receiving are the matter for the moment.

The account is still open. And I have no balance and haven't placed any bets since August 2025. Today, finally, in one of the many emails I receive, the unsubscribe option appeared.

Insanely negative experience!!!

dishonest casino that withholds money, with insufficient customer support, zero desire to help its clients

I definitely do not recommend opening an account if you want to have at least a little bit of common sense. I won a large amount of money there, which was great, of course, but the excitement passed me by.

For a while I was able to send some without any problems, but when I exceeded the monthly limit in the first month, they blocked my withdrawal option. With the understanding that I would be able to withdraw again in less than 14 days from the new month, I first tried logging in and withdrawing, but what a surprise awaited me, the payments were still blocked. And they also sent me a request to send a bunch of documents for verification (statements of all accounts from 6 months ago), which I finally did.

Well, I won't even describe the entire communication, they told me in the chat that if I want to file a complaint, I have to email it (!!! they say they don't have a manager)!!! Well, I sent the complaint by email with all the detailed information and records and once again sent the documents for verification.

each response took at least a week and everyone understands how frustrating it is and claims that your account will surely be verified soon or that they will prioritize you for resolution

Well, of course it's been a little over a month and a half already

The account is still not verified And with communication I got to exactly the same places as after the first few days

at least 50 communications with the customer service line about 60 hours of wasted time and nerves on chat dozens of emails And three times they asked me again on legion for the same documents that I sent !! the worst thing is that you are stuck between chat and email and neither party can or wants to help you solve your situation

The last icing on the cake was when I found out that thanks to that win, all possible types of bonuses, not only promos but also carousels, Bonus Crab and all casinos on the same platform (Hyenas) were automatically blocked for administrative reasons. I can't do anything, I guess the only thing left is legal help😥

I still do not really understand why the account is open. Having the option to unsubscribe is nice, but the main intention seems to be closing the account, and it is not the best ending. Would you be willing to submit this situation in the form of a complaint? As an excluded player, your request should be taken seriously.

Hi, that's a very intense experience and although I know how it's probably going to sound, I can only imagine how intense it must be when you're happy with a big win and then it starts like this. Thank you for telling us about your experience. If you're interested, we have a team of experienced mediators who specialize in helping in similar situations. That is, to ensure that players are paid their winnings fairly. If you're interested in more details, feel free to write.

It seems they've finally taken the request seriously. Let's hope they don't reopen it again in the future like they did this time.

It sounds promising, yes. Hopefully the account will be closed permanently without any way of reopening, I also hope those promos and sms will stop soon.

A very kind reminder: if you experience any other complications with the account closure, please do not hesitate to complain on this website. Account closure in this situation should be smooth and effective, not a recurring trouble. We are here to help out.

Is anyone else experiencing delays in account verification and having their withdrawals blocked?

Is your withdrawal blocked due to the ongoing verification, perhaps?

It is nothing unusual, actually. Hopefully, now, after the Easter holidays, it will all move forward.

More than 15 days have passed and nothing has happened.

If you're going through the verification process, it's an important step. What have you sent to the casino so far? Have any of the documents been accepted, or not? If you're in contact with them, what was the last thing they told you?

They asked me for my ID and a receipt showing my address.

I've been waiting for 20 days, and they always tell me that it's in process, that they have many pending verifications and that I should be patient.