LegendPlay Casino - general discussion (page 3)

Very good news

11 days is still within the timeframe we give casinos to solve the withdrawal, but I understand that for you and most of the players, it is way to long to wait for the payment.

I believe that when it comes to this games, it is always based on pure luck and nothing else. Sometimes we have more luck and sometimes we don't.🤷‍♀️

The good thing is that you can choose from many online casinos now where to play or not. If you are not happy in one, you can move to another and try your luck there. I hope we can help players choose the better and safer ones. That is our goal.

Have you found another one for you already?

Hi, I have now decided to take my time choosing a casino and have fun there!!

Wise decision. I wish you all the luck.🍀

Thanks so much

Hello, after not being able to collect by bank transfer 3 times, I tried for etherum, first I deposited the minimum and then I collected and in 2 days I was paid. Greetings.

Hi!

Thank you for sharing a valid point. After this experience, would you say cryptocurrency is better to use?

It sounds just like that to me, although even cryptocurrencies possess a few flaws, in my opinion.

I am surprised Legendplay casino has such a high rating (6.4) by Guru Casino. In my opinion, they should rate -10. The reason is because this firm will NEVER send out payment to players. I hope everyone could read my review before they decide to deposit their money into the scamming firm like Legendplay casino. I had a 175 dollars withdrawal request for over 2 months, they still did NOT send out the payment. The customer support keeps saying everything is in order, money will send out soon, etc. Yet, they just NEVER want to send the money. So please be careful and do NOT deposit your money with them, because you will NEVER get any money out of from this cheater !!!!

Hi, is that all the casino has been telling you for two months? That's not very normal, and it would certainly make me angry. Have you been verified by the casino yet? Have you played with the bonus? 

As for the safety index, I don't think below average is a great rating, but let's leave that for later, the important thing now is to stick with the complaint and hopefully the casino will cooperate with us when we contact them.

I can confirm they are a scamming firm. They are crimes and should send into jail. Yesterday I received message said they cancelled my withdrawal. I talked to customer support and he/she did NOT provide any explanations. Then when I tried to withdrawal again, the website withdrawal is restricted by them. Therefore, they do NOT let me withdrawal and they provided no reasons, no any steps or information what do I need to provide or what they need from me to withdrawal.

These people should all send into jail !!!!!!!!!

Thanks for the update. I understand how upsetting this situation must be being left without clear information or a way to withdraw your funds is definitely frustrating.

The next step is to continue through the complaint process. Once we have all the necessary details from your side, we’ll be able to review everything and decide how best to proceed. Please keep an eye on your complaint thread in case we need any additional information.

We’ll do our best to assist you with this. Thanks for your patience so far.😕

And what happened to this complaint? Did they pay?

Unfortunately, the player stopped responding to our team, and we didn't learn, you know. 🤷‍♀️

May I ask why it interests you, though?

I want to deposit but I don't know if they are reliable.

In this case it really will help if you read the review of the casino, get some information from user reviews, and even check out if there are any complaints submitted for this casino.

You can use this link to do so, if you wish.

How did you come across this casino, if I may ask?

I advise everyone not to play in this casino.

I was cheated out of €2,500.

They blocked my account for no reason and only sent me a copy of their terms and conditions as justification.

I read through everything but I didn't violate anything.

It is good that you have already submitted your complaint here, and our team can investigate what exactly is going on with the remaining amount of your withdrawal.

Have they explained exactly what, in their opinion, you violated, though, or just sent you the terms? 🤷‍♀️

Hi Romi, they simply sent me the terms and conditions and deleted my account.

They only sent me the terms and conditions via email after I asked.

However, I cannot have violated the bonus terms and conditions because I only played Ramses Book with a stake of 3-5 euros.

I think they just don't want to pay, since I got lucky and won €4,000 from €60 in bonus money. But things like that can happen, so they should just limit the bonus. They shouldn't let people play and then cheat them out of their money.

So, there is no maximum withdrawal with that bonus? Do I understand correctly? 🤔

They just have suddenly decided to stop paying you. Right?

Yes, that's right, they paid me 1500€ and then blocked my account.

So they cheated me out of 2500€ still outstanding