Good morning, Ghosts.
The payments team have informed me that the investigation was completed and your funds have been sent to you, can you please confirm if the matter is resolved?
Thank you in advance, and thank you for your patience as well in this matter.
Good morning, Ghosts.
The payments team have informed me that the investigation was completed and your funds have been sent to you, can you please confirm if the matter is resolved?
Thank you in advance, and thank you for your patience as well in this matter.
I want to share my impressions of the casino. The casino has fast registration, clear site navigation, a large number of slot providers, a live casino, responsive live support. What I did not like. Live support cannot provide information about the reason for the delay in approving the withdrawal of funds. Since live support does not have access to full information about your account. In my case, my payment was delayed for more than a day and only after 24 hours I received a notification that my account was under investigation. And for this reason, I had to go through verification. And verification lasted more than 48 hours from the moment of uploading documents. Although according to the letter from the service that checks the documents, the verification time is 48 hours. I had to write to both live support and other services to remind them of the lack of verification results. Today I received a notification that my account is fully verified and I received the money. If I offended anyone I apologize, but I was not able to write my conclusions.
I am glad that you received your money, and thank you for sharing your experience about the casino. If you wish, you can write a user review for this casino here as well. I believe it would be really helpful for others.
May I ask if after all this you will continue playing there?
Previously I left some good feedback regarding Kirgo. Today, I've decided to share that my account was randomly closed with no explanation. This was just hours after withdrawing around $300 which was indeed paid out to me. However, I doubt that small win had anything to do with why my account was closed. I've yet to receive insight despite contacting support via their website and requesting any info as to why. I share this not to reflect negatively of the casino, but to just be completely transparent to others on how I was treated by a casino I thought I'd play at for a long time.
Lol. This has got to be a joke. We are adults. Why can Kirgo not just give me a reason? That's so shady.
Hmm, according to what I saw in the first e-mail, they wrote that on the basis of everything being in accordance with the license authority. I don't know if something has changed why you can't play there, but that would probably be the first thing that came to my mind. Unfortunately, if the casino has paid you and you have nothing on your account, they can close your account without giving a reason. As a player, I would also like to know why this happened, but the truth is that they don't have to tell you, even if it's a shame. If you liked the casino and played here, if I could try to find out if, for example, your country has become restricted or similar. And maybe there's nothing concrete behind it, the casino just chose that it doesn't want to have her as a customer.
Either way, it's sad. 😕
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
