Kirgo Casino - general discussion (page 3)

I am not an insider I am player that been looking for a right casino for 8 years now and all I have experienced was scam and fraud and I have it all documented on here approved by admins.

if you deposited money and you add bonus , you have given away your rights to the money and you accepted some kind of bonus that got added onto the real balance , however if you decide to cancel bonus midway thru your wager it will of course get rid of all the funds since you originally took a bonus when you deposited. So you wanting to have more balance with your deposite resulted in you getting bonus balance which would have turned into real balance have you had completed the wager required.

I have gambled for long long time and I am not about to spend time arguing with you, I do it all live on camera and I show every single bit of information as well as my deal that I have.

I don’t get paid for no promotions or marketing this is something I have done since I have been in your shoes for long time until I came across Kirgo casino, and ever since I haven’t had a single problem.

I am one of the most honest and transparent streamers out there so anything you want to see or know you are more than welcome to do so your self!

have a great rest of weekend

Add my discord ogserbian

Personally, after reading the entire discussion so far, I'll vouch for Kirgo all day. I've been playing there since July 2024 (not long from the date of this current post). I've won there, I've lost there, and I've had problems too, but they were quickly resolved. The support chat is top-tier from my experiences. The bonuses they offer I have taken advantage of, and some have paid off, while other times they have not. The number of games they have is actually insane.

I'm currently a VIP ranking of Silver 1, which is only the third tier, I believe. But the benefits are rather significant upon ranking up in VIP level. They seem to personalize each player's bonuses. For example, I once received an email asking if I wanted 100 free spins on Gates of Olympus. Of course, I accepted. Sure, they could have just added the free spins to my account, but I assume they asked via email to make sure I wasn't actively subscribed to any bonuses at the time (you can only be subscribed to one bonus at a time).

Comps come in the form of subscribed bonuses to my knowledge. The most I've withdrawn at one time was $300 ($299.64 to be exact), with no issues. These are just my personal experiences with the casino. I hate to see people trying to compare it to others in terms of slandering it. They literally give you a step-by-step guide to installing, and activating a free VPN to be able to access their site.

My single favorite attribute of the casino is, by far, the support chat. Like I said before, top-tier beyond my personal experiences. Hopefully this helps shed light on this casino for the average player.

Btw,

I used chatGPT to correct any grammar/spelling mistakes so it is technically AI Generated.

Hey, I see you gave the casino a nice compliment, which is not often seen. If I may know, what problems did you have that you were able to solve rather quickly ? When you managed to withdraw money, how long did it take and what payment method did you use ? 🙂

I'll start with the short questions you have for me. The withdraw times i've experienced have been less than 20-30 minutes. A couple have been almost instant, and a couple have takes a few minutes longer. But not long at all. From the time I get the email from Kirgo stating my withdraw has been recieved, It's in my wallet no more that 5 minutes afterwards. I use Litecoin for my payment method, as well as withdraw method. The one occasion I used bitcoin for both, because i was new to crypto and not aware of the fees it carried.

The issue i had was I had deposited to the casino via bitcoin. I had won significantly, and I was unable to withdrawal. I kept getting an error. After contacting support, we had determined it was for the sole fact that one of my original deposits that had contributed to my winnings, was pending. With the help of the support team we managed to track down the issue being on the side of crypto.com, which was my crypto service at the time. Support introduced me to the blockchain websites where you can check crypto transactions. Which, by the way, i was unaware existed as i was very new to crypto at that time. Anyways, after getting in touch with crypto.com support, they had informed me that they had credited my account with the funds i had purchased since the transaction from my bank was still pending. I hate that they do that. Coinbase does the same thing with crediting pending transactions. Which is why i no longer use them. It just creates issues like this. So I had funds pending from my bank to crypto.com, and also the same credited funds pending from crypto.com to Kirgo. The root of the cause was a delay in the transaction from my bank's side. After a few days, the funds eventually went through from my bank to crypto.com. Kirgo only subtracted the single transaction that didn't go through, from my winnings ($38). Which was insignificant considering i had won upwards of $300.

*The following contains a copy/paste of the emails with Kirgo support agent, Indiana (the same agent i spoke with for a couple days through the chat regarding the situation). To this day Indiana is usually who I get when I go to support with questions, and is definitely my favorite support agent. I had attempted to find the original chat messages from the site, but the chat history on Kirgo's site only goes back just a few days after those conversations took place. Which is unfortunate because I wanted to give you a full understanding into the situation.

Wed, 7/24/2024, 9:52 AM UTC

Indiana wrote:

Dear Tyler

We’re contacting you with regards to your withdrawals being blocked on your

Kirgo account.

Your recent deposit of 38.96 USD was credited to your Kirgo account even though

it was still pending confirmations on the blockchain at the time. The

transaction has now failed, this is because the same 0.0006 BTC was also sent in

your last deposit of 38.86 USD and this transaction has already been confirmed

on the blockchain.

This means that we will not receive the funds from the deposit of 38.96 USD as a

result of the funds already being spent.

To make up for the missing deposit, we’ve had to subtract it from your current

balance. The withdrawal block on your account has been escalated to be removed

and we'll confirm with you via email once it has been removed.

We sincerely apologize for any inconvenience caused as a result of this.

Best Regards,

Indiana

The Kirgo Team

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Tyler:

Hi Indiana,

Thanks for getting in touch and explaining what happened with my deposit. I’m obviously relatively new to using cryptocurrencies and didn’t realize I was making a mistake. I’m really sorry for any trouble this caused.

I appreciate your patience and quick help. Could you let me know what I can do to avoid this kind of issue in the future?

Thanks again for your and the Kirgo team's support.

Best,

Tyler

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Hi, Tyler!

Hi there Tyler,

Hope this email finds you well.

It is an absolute pleasure. We just want your experience with cryptocurrency and Kirgo to be as smooth as possible, without any issues.

There is no need to apologize, you have caused us no trouble at all and we are happy to assist you where we can as things can be tricky with cryptocurrency.

Our Payments team have explained the issue in more detail and is as follows:

You sent the same Bitcoin from your wallet, so both transactions were sent to the blockchain. But because it was the same Bitcoin that was sent in each transaction, the blockchain only confirmed one of the transactions. The second transaction failed as a result of your Bitcoin no longer being held in your wallet because it was sent with the transaction that was confirmed.

Therefore, in the future, you just need to ensure that your wallet has sufficient balance to cover both pending transactions as well as any new transactions you make.

We hope this clears things up for you, but remember that we are always here to assist if need be.

Thank you for playing on Kirgo!

If you have any further queries, please do not hesitate to contact us.

Best regards,

Annie

Customer Care Specialist.

Previous messages:

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I see that the casino tried quite a lot to resolve the situation, which I'm sure glad to see. It's not always the case, so something similar would be a good experience for me as well. They also recommended you to use other crypto sites, which is also a plus. 

So thank you for describing your case that you solved here and that everything turned out well. 

I wish everyone had the same experience as you. 

Have a nice day. 🙂

Hello everyone. I recently registered at the casino after I read reviews on casino.guru. I was tempted by the fact that many players wrote that the withdrawal takes 24 hours. I decided to register and check this out and it turned out to be a lie. I can no longer withdraw funds for more than 24 hours. Although the rules say that withdrawals are processed within 24 hours. I wrote to the casino support asking when my request would be processed. But no one can give a definitive answer when this will be done. They promised within an hour, then they promised within 24 hours, now they promise within two days. I hope that the casino support will respond to my review and give their specific answer. My email is dv***********k.com

Hello there Ghosts22,

My name is George and I work as a representative of Kirgo, thank you for reaching out.

I would rather discuss this offline as it involves your personal details (it may be worthwhile removing it from your post as well) - I will get in touch with you, and you can then come back to your review once we have discussed the item in more detail, would that be fair?

I don't mind discussing my problem with you offline. But how can you give me more information if your colleagues can't give me specific information about my problem. And how do you want to connect with me? And one more important question: how quickly can you write to me? An hour, a day, a week

Thank you.

I will revert to contacting you privately in the very near future.

Please clarify the terms. Because your support service writes me similar words when I ask a question related to the withdrawal of funds. For example, your funds will arrive soon, wait.

I would also like to add that if my issue is resolved within the specified time frame, I will immediately write my apologies.

Please accept my apologies to the casino staff. I got carried away and made a mistake in my calculations. 24 hours have not yet passed since the withdrawal request was created. It is entirely my mistake.

I am glad all got resolved, but this hence be the proof of why I wrote the review in first place. The support is extremely fast and in case of some issues there is a guy named George who gets things done as he says, which is essentially what gamblers want if the error occurs. Fast resolve and great communication.

I haven't had issues since I originally wrote the review and I continue to use the casino and it keeps giving me back more the more I play, real great rewarding system too! Hope everyone has great day and goodluck in future gambling sessions!

Hello everyone. Yesterday I wrote an angry review on emotions and then I wrote an apology. Because George Russell wrote to me and gave me a detailed explanation. He promised that the financial service would contact me to resolve this issue. And if within 6 hours before the end of 24 hours from the moment the withdrawal request was created there were no letters, he asked me to write to him. In general, I did so. 24 hours passed, I wrote a letter that no one wrote me a letter, but there is no letter from George Russell either.

Based on the above, I can write that 24 hours have passed, my withdrawal request has still not been approved, there are no letters from the financial service or from anyone.

Good morning Ghosts.

I have replied to you privately this morning, and I have went into some more detail as perhaps my initial explanation wasn't clear enough.

Furthermore, you have repeatedly fabricated timescales on this thread, or you are choosing to read what you want to read.

The details from myself and the payments and fraud team should be with you now, I hope we can resolve this satisfactorily and quickly going forward.

Please let us know if you have any further issues,

George

Hello to everyone.

I am glad that the issue of Ghosts22 is dealt with in this nice and positive way and hope that you will be able to find the solution soon.🙏

Thank you, George from Kirgo Casino, for the prompt response and for being interested in solving all this right away. We really appreciate this, and I am sure your players would too.

Please let us know if the issue was solved, so we can make sure that everyone is happy.🙂

Hello,

I sent you a letter. Please read it.

Hello,

It seems to me that my problem will not be solved quickly.