JustCasino.io - general discussion

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I am writing to you to make a formal complaint against the casino platform that has consistently mistreated me as a loyal customer. I have been a regular player on their platform for several years, depositing over €25,000 without any complaints, despite my losses. However, when it came time for me to withdraw my funds, I was met with a lack of professionalism and communication.

Here are the main issues I faced:

Unresponsive Customer Support: Despite sending numerous emails over the past few days, I have not received a response. The customer support team has repeatedly failed to address my concerns, with clearly pre-written and robotic responses. They have not provided any real answers or updates on the status of my withdrawal.

Ignored and banned from live chat: I was removed from the live chat system without any explanation and left completely in the dark about my funds. Even though I was a loyal customer, it seemed as though they completely ignored my case once I requested a withdrawal.

Lack of authority among customer support: Most of the agents I interacted with drew the necessary permissions to escalate the issue or reach out directly to the department responsible for processing withdrawals. Instead, I received the same generic, empty responses with no real action taken.

Delays and baseless excuses: The platform was citing "security checks" as the reason for the delay, but I find it highly questionable that these checks would take days to complete. How could a simple withdrawal request require such extensive delays? This explanation seems like a manufactured excuse to hold onto my funds for as long as possible.

Failure to acknowledge my loyalty: It is extremely frustrating that a platform I have spent years with, and where I have deposited such a large sum of money, treated me with complete disrespect when I requested a withdrawal. I have never raised an issue once during my time on this platform, even when I lost money. But now, when I am requesting my legitimate money, I am being treated like a stranger.

Platform Negligence: This casino claims that the delay is due to "safety," but since when does withholding customer funds have anything to do with safety? It seems more like a tactic to delay and withhold funds from customers, which raises serious questions about the safety of this platform.

I want to make it very clear that this is not just a simple delay, but a complete denial of professionalism and respect for customers. This is especially concerning considering that I have a loyal following of subscribers on my YouTube channel who joined this platform based on my recommendations. It is unfortunate that they are now witnessing this child receiving treatment, which is something I cannot condone.

I strongly urge you to avoid this platform at all costs, as they have shown themselves to be untrustworthy, unprofessional and dishonest. There is no issue with their trap.

Hello.

I understand this is a review of casino customer actions, yet I'm missing the description of the situation that occurred. Has, for example, your account been under thorough investigation without providing on-way details, please? Is this the delay you mentioned?

Help me understand the context, please. Thank you.

Hello,I regret to inform you that I decided to cancel my withdrawal request, wagered the amount, and ultimately left the casino after losing all hope of resolving the issue. Additionally, I was banned from the live chat system. Despite this, I have filed an official complaint four days ago, but there has been no response to my emails or any update through the live chat for the past four days.

While the casino claims to be licensed, as an experienced gambler with a strong track record across various casinos, I can confidently state that this platform employs a systematic strategy to withhold player winnings and avoid payouts. This is not the first time such an incident has occurred with this casino, and I firmly believe this behavior is deliberate.

My purpose now is to leave a clear warning for potential customers to avoid this fraudulent casino. They are untrustworthy and manipulative, and their practices are harmful to players.

Hello.

Pardon me, did I understand correctly that you lost the disputed amount? Yet it is, of course, your decision. I would say it makes sense to hold on much longer to press the matter further. The point is, once you give up, the complaint is over, and for the casino, the situation is resolved. No harm done.

In any case, could you please reflect on my previous question? Warning without context is actually not helpful at all. Kindly describe what happens. We already know your description of casinos's actions, yet we are lacking the events before. I hope you understand that.

Kristina is also waiting for your update; please check your complaint 👈👈

Thank you.