Heybets Casino - general discussion (page 7)

At this point, we need the casino rep to step forward and explain the casino's position.🤔 It's great you reopened the complaint, and I too hope we will get a proper response soon!

Good news.

I finnaly received my withdraw

Good news, is it because the Licensor stepped in or because of your complaint here?

Because of complaint here I think. I did not contact licensor.

There is probably no better news than when you get your money back. 🎉🎉☘️

Congratulations and I hope you won't run into similar problems in the future and of course we are glad we could help you.

However, I suppose now you will be more careful and be more precise about where you deposit your money. 

Anyway, I wish you many wins and carefree days. 😊

Hello, it is very hard to understand when heybets casino representative reply in your complaints faster than in Live-chat and emails. 14 days has not passed yet, but i guess it is better to open comlain to get respond from them

I have send them a month ago multiple chats through Live Support chat and still no reply on those messages.

Received more replies on my complaint then chat/mail.

But it might be that Casino Guru has another contact option, which does work.

I would say the casino representative with whom we got in touch understands our approach and won't risk unresolved complaints - or at least I'd like to think that. One way or another, ignoring players is a kind of stupidity and harms the casino immensely! We all know today that it takes just a few moments to share an experience or criticism in the online world, yet some people still act like it does not matter.

In my books, it does!

I hope I'm wrong and the support (chat included) will get much better soon because the industry is unforgiving. New casinos are rising daily; hence, keeping players happy or satisfied is the key to survival.

Go ahead; the complaint will be addressed properly if or when the time comes. I always say I hope the complaint won't be necessary, but still, feel free to create one, no problem with that. 🙌

Hello Radka, can you ask Heybets casino representative at Casino Guru, why he is replying to complaint, but their live chat is not live at all.

screenshot as evidence that they are alive

Hello.

I fear the only way to get a response is when someone from the casino sees your question directly on the forum. A slim chance, if you ask me - And also one of the reasons we tried to invite official casino representatives to be active on the forum - closer to players.

🤷‍♀️

I did ask the Complaint Team, however. I'm sorry to say the result is not guaranteed.

Anyone able to come in contact with heybets?

I browsed user reviews it seems that support and communication in general aren't their strongest sides.

How about trying their social media profiles? Like adding a comment under some post, from my experience, those should always be managed somehow. Care to try that out? 🤔

Hello Radka. Do you know that they have no license?

I think you should add them to the blacklist. Since they has no license and do not pay my winnings for 1 month

Hello, sandydock.

No, I don't. But I checked its license validator and it indeed says "suspended". On the other hand, this is most likely because it also says: "no data". Have seen that before.

By the way, are you familiar with changes in Coracao gambling law? Many casinos appear to be unlicensed, yet it is mostly a part of the migration process. (read this if you like)

Anyway, I'll send this info to our dedicated Data Team.

Thank you for the notice. 🙂

This is not how we operate.

We do not manage blacklists; we aim to review casinos openly to provide a chance to expel negatives and also to keep players informed.

Your suggestion is appreciated, though.

Hi Radka,

To be honest it does not surprise me their license got suspended given their track record on replying and resolving complaints with players. As mentioned here earlier they refuse to respond on players mails/chats but only respond on your platform which is at least something. And it could be that they broke their license rules or other problems why Gaming Curacao suspended their license.

Since their license is suspended I do believe that the Casino Guru Team should update the review of the casino and score to give players the most accurate info about this casino.

PS: I already forwarded a request to the relevant team, but if you forward it too they might update it maybe earlier.

It could be as you say, that they broke some rules and thus their license was suspended. This is definitely not the way a casino should behave and I think it will probably slowly fall in the ratings. 

Of course, as far as you forwarding this to the relevant team, thank you and of course I can talk to the team as well. 

Good luck for the future. 🙂