GGBet Casino - general discussion (page 7)

Hi,

My account just has been blocked after trying to withdraw some money, they saying that i was using multiple account which im not, just have a two device at home but only one account…Photos attached.

Thanks,

Nerijus

Contact support, they should help.

Hello,

I guess you only opened one account and don't understand what is happening right now, am I correct?

Well, it seems the casino has decided, so we shall see what the complaint brings us.

Can anybody else from your household play in the same casino, using one of your devices by any chance? I can imagine this is something the family does not bring to dinner time for discussion.🙁

The casino mentioned the bonus abuse, so have you ever taken any bonuses? I believe Tomas asked you the same question, but the complaint lacks your response.

I wish the complaint will help you out!

I'm sorry this is nonsense. Once the casino decides the account was abusing the bonuses - the support can't do anything at all. Think about your replies, please.

Hi,

No one is using this casino around me or from my phone, I have only one account, I did deposits bonuses and finished one of the wager.. Thanks

do casino have any evidence regarding more accounts?? Thanks for your help

I have a similar situation, I have already sent my documents twice to restore my account, but it does not work. Could it be a suspicion of compulsive gambling if the different casinos exchange data with each other?

I was buying bonus buys if this counts..

Hi,

Thank you for letting me know. I just wanted to be quite sure. For now, we should focus on evidence that supports the casino's claim. Without that, we can't be sure.

Try to be patient, please. The complaint team will surely try to find out all they can.

This is a pretty complex area. By using bonus buy while a bonus is active, technically the max bet rule is at risk. Though it matters how such a rule stands in the terms and conditions.

I thought the main issue was about creating multiple accounts.

Hello,

You had closed your account because of a gambling problem, and now you're trying to restore it?

Generally speaking, creating accounts in different - yet sister casinos should not be considered as multiple accounts.

What happened to the withdrawal service from GGBET? Why am i being delayed for almost 2 weeks long still i have not receive my money and the solution provided is to cancel my requests and recreate again. Ive been using GGBET for almost 3 years tho and this never happened before. I need an answer and more importantly i need my money credited to me

Let's see what the complaint brings us. I can only come up with guesses.

Speaking of which, it would be good to respond to the questions given.

This link will lead you to your complaint thread.

This is actually kinda frustrating, the whole month of April i have been trying to get GGBET to send in my money, since the 2nd April when I created my first withdrawals, I have already gone through cancellation, recreating requests, still being delayed. This is disappointing as for the past years of using GGBET, i never experienced this kind of slowness that's why it keeps me been spending on them for years. There must be something wrong on the payment provider since they have broken the terms of 14 days waiting timeline but still did not transfer me my money. Already spent around 15 days waiting for the withdrawals, got advised to cancel then recreate requests and i done so, the requests are still in progress and i kinda expect they gonna put my money floating for another 14 days. Currently i already have 6 withdrawals ongoing, 3 withdrawal funds are retrieved from the cancelled requests that exceeded 14 days, another 3 withdrawal requests have already in progress for 7 days, i sincerely need help to get GGBET send in my money asap. I don't want to waste another 14 days and soon very likely to be another month to receive my money again

That's interesting you mentioned that because, for the last couple of weeks, I've been noticing an increased amount of posts commenting on troubles with standard payment options in well-settled casinos. 🤔

I was wondering whether all those issues are mainly caused by the 3rd party payment providers as usual.

Well, sorry for your trouble, but I feel it should be a question of time. I know it's frustrating!

Yes i do feel the same way, but what frustrated me more is GGBET is not aware of this and do not want to actually take action and fix this issue. They seem that not having the transparency on where and how is my money being handled and I feel this is very irresponsible as a well known bookmaker. I can't really afford to spend or waste another of my 14 days to wait for my money but still cannot receive any pennies. Please do reach out to GGBET and get them actually take action in fixing this or reaching out to work with the payment provider about this instead of just asking user to wait with a endless timeline

Wait for Peter to step in, please.

Sadly, I fear the casino is in the same situation as you are now. If I'm correct, the casino is waiting too. 🙁

I can't help you on my own, but I hope the solution comes soon.

I have read so many reviews about GGBET online recently, so many people are having the same issue as me. Look at one of the example of the review, the user took one whole month still is not being credited. And I forsee the same case will happen on me too, which it is unacceptable to me. Now GGBET is just letting me feel suspicious, lack of transparency of where my money is and how my money is being handle, can't contact the provider they chose to work with, everything just feel abnormal to me right now from my 3 years of experience using GGBET. I wish to talk to their PIC about this and they refused too. 2.4k USD to my currency is not a small amount of money, i am very worried and depressed right now waiting almost a month for my money but still have not come in.

Hello there.

What do you think all those reviews mean? I say it means the casino probably faces the issues with payment provider - as described earlier. Be patient, no one can solve such a complex problem on behalf of the payment provider. It requires time.

I thought so too therefore i actually asked the CS once. He told me that everything is working fine, if there is something technical functioning wrongly, they should be noticed. It's not that i am not giving my patient and my time, what they provided me and replied are everything is working fine yet still delaying me