Gate 777 Casino - general discussion (page 6)

I tried to withdraw money, and they locked my account for 7 weeks, week 2 I was told account verified no one would reply, finally got it unlocked and they took all my money, I still have not had a email, Live surport was no help I asked for some complimentary free spins in the meantime and was offered a bonus in stead, I said I had no money, they asked why I said because you took it I'll have to wait until pay day and then excluded me for my replys still no email still no money, don't recommend at all, I did untill I tryed to cash out, took my money for months then do this

Hi, so the casino first blocked your account where you had funds and then unblocked it with the fact that you had nothing in it, do I understand correctly ? Was there any reason for the casino to take your money ? 

I think in this case it would probably be best to lodge a complaint because it is not right to block an account with money and then unblock it and take the money without a reason. You can find a link to the complaint here: https://casino.guru/complaints/all

Are you going to try it and go for it ? 

Hello. I have a serious problem with this casino since I requested a withdrawal of 1,000,000 clp 2 days ago and now I check my account and it appears that I have no pending withdrawal and the money disappeared from my account. I contacted support and they told me they would send me an email and nothing happened.

Hi, did the casino also tell you any reason why you can no longer see your withdrawal ? Isn't it possible that the casino has already sent you the money ? As for the email, you still haven't received anything from the casino ? 

However, I see that you managed to file a complaint, so our team will try to help you in your situation.

If you hear anything new don't hesitate to update us. 

Hello. The casino responded to me that tomorrow afternoon they would send my money to my gaming account again, I will be waiting. I'll tell you tomorrow, thank you very much.

I understand, so we will wait to see if the casino keeps its promises and you get your money. When that happens, don't hesitate to let me know.

Hello, the casino actually returned my money but when I tried to request my withdrawal again they blocked my account with all my money, I cannot enter. I asked for the respective explanations but they did not give them to me, they only told me that I should wait for an email that never arrives.

So you still don't have any explanation from the casino why they blocked your account ? It's quite strange if the casino told you that they will return the money to your gaming account and as soon as they gave it to you they blocked your account. 

However, since you have a complaint with us, our team will try to help you. 

If you have any further information, please do not hesitate to let us know. 

Hello, the casino still keeps my account blocked, they told me that when they verified my address they would unlock it, they already verified it and it is still blocked. I have already sent several emails but there are no responses.

I get that this is certainly frustrating and I don't think it takes that long to verify the address. Especially when you say it's already verified but the account is still blocked. Of course the casino's response would be the best, but since they don't bother to answer, it's difficult. 

However, our team will try to help you and hopefully you will get your money back.

I will wait for the next update.

Yes, the truth is I'm quite frustrated since they keep my account blocked and everything is already verified, they even sent me an email saying that it was already verified. But when I ask when they will unblock my account, they don't answer anything and just make me wait. I am very worried since my money is there and I can't see anything because they won't let me access the account.

I totally understand that you are frustrated because I would be too. The fact that the casino doesn't actually answer your question may be because they are still doing follow-up checks. If you are getting nowhere and the casino is not communicating, then since you have a complaint filed as I said, our team will try to help. I will keep my fingers crossed for you. 🤞

Hello, my account is still blocked, I communicate via chat and they tell me that I should continue waiting, they don't give me any solution and my money is still there.

Well, I'm sorry to hear that the only answer you get is just to wait. I don't think it's right when you have absolutely no idea what's going on. 

However, I also noticed that we have contacted the casino to respond to the complaint and so far they have not done so. I hope that they will provide an answer and a solution so that everything is resolved and you get your money. Good luck. ☘️