Gama Casino - general discussion (page 6)

Well, be sure to record such things if they are needed. 

As for verification, did the casino say why the documents are rejected? Now it will be important to focus mainly on passing the additional verification successfully, because without that you won't withdraw. We always give casinos 14 days to sort out everything that needs to be done regarding withdrawal or verification, and if they don't succeed then we will try to help you if you are interested. 

The first thing we will do is to find out why the documents are rejected. What all did you have to send?

Bank card Selfie Driver's license Registration form Cell phone bill

I have now received confirmation from support that my selfie does not meet their quality standards...in any other casino it would be accepted...I'll try again and if it doesn't work again I'll get a lawyer involved and also file a complaint with the casino supervisory authority

Well, try to send it to them again, make sure everything is clearly visible, because that's what casinos ask for. If you don't succeed, you can try to submit a complaint to us first because it may take longer with the authorities and we can also try to help and contact the casino.

So let us know if the next photo has already gone through.

Verification is complete....next problem...my withdrawals are not being processed...according to support this should be done in 24 hours...no luck...I still maintain that there is something not right about this casino

Now I'm being checked by support...it's getting funnier

Well, now everything is OK again...but all my withdrawal requests are being rejected...technical support has activated my bank transfer payment method again...that doesn't work either...technical problems...but as I read in other comments here, I'm not the only one with the problem...in other words, the casino is not reputable...if you had problems 2 years ago, you could have changed payment providers...the support itself can't help me either because they blame the payment provider...so what other options do I have...pretty much none to get my money...or???

I see you're having a turbulent time at the casino. The good news is that you've been verified. Now it will be important to be patient with your withdrawal. Since they were canceled due to technical problems, I would probably ask if you have any alternative that you could use. If they use a third party payment provider, not everything is in their hands. 

Anyway, try to communicate with them about how to make a withdrawal, what payment method to use, and if it seems impossible and you don't hear anything relevant from the casino, let us know and we will try to help you.

I have already spent several hours with live support...also via email...now the bank transfer method has disappeared again...I'll give it another try, then I'll report it to the police and hand everything else over to my lawyer...or I'll notify the casino supervisory authority...I've had enough

I have also asked support several times to close my account and pay out my winnings properly...this was also completely ignored...

In this case I would be careful because there are casinos where you have to withdraw successfully first to get the money because if you close your account, they will confiscate the money. Make sure you check if they have something like that in Terms because today I dealt with one player and the same situation. 

Also, if you continue to have issues, you can try using our services and our Complaint Resolution Center to open a complaint with us. We would try to help you resolve your situation.

So let's wait and let us know what you decide.

Here is just one example from today...the applications are not being processed. I have had this case before. I know that the casino has 24 hours. When I had the same problem, I contacted support after 24 hours. After that, everything was rejected again. I would be happy to take advantage of your help. You have verified the casino as safe. Perhaps you have better contacts at Gama. Thank you in advance for your efforts. Regards

Excellent casino, I've been playing there for over a year and have never regretted it.

Well, you can try it at least, although I don't promise you anything, it's better to try more options than none. 

I posted the link in my previous reply (green letters) and you can submit your complaint there. 

If there is a problem with that, you can let me know and I will try to help.

Since you've been playing here for so long, what do you appreciate the most? Can you mention something specific?🤔