Gama Casino - general discussion (page 5)

20 times tried to withdraw my money and every time withdrawal cancelled and i have verify profile , credit cards and everything! Please help!

Hi, according to the complaint you managed to file, I noticed that you were not able to withdraw due to technical problems. I also see that the casino replied to you and said that you need to make a withdrawal to a MasterCard card, which you do not have yet. 

However, once you have processed the card and made the withdrawal again, could you let us know how it went and if there were any other problems or if everything went well ? 

Gama Casino

I made €200 and then verified myself straight away and everything worked out great. I had to send my bank card to the finance department to pay out. I did that. Everything was approved, I wanted to pay out and suddenly it says canceled reason technical problem please try again. I then paid out again and suddenly it says canceled I have to clarify it with my bank, I did that and they said everything was fine. I then immediately wrote to support, he said I should try to pay out again, so I did I did it again and then it says canceled again due to a technical problem, please try again. You have to imagine I tried to pay out every other hour for 3 days in a row and every time it was canceled either there was a technical problem or I had to clarify it with my bank. 3 days by this excuse. And every time I wanted to complain to support he said three days later he wrote this time it will work please try again. These are scammers, they have all my data, my passport, my home address, my bank card and don't want to pay out!!!

Hi I moved your post under this casino. As far as your case is concerned, I see you are in a vicious circle. However, I would underline that 3 days is not too much time to panic, even though I understand that getting the same answer all the time is certainly not pleasant. 

I'm sure you've managed to file a complaint and it's probably wise to wait for it to develop further because I saw that the casino replied as you say that it was the bank's fault and you say that the bank has confirmed that everything is fine on its side. 

So we will leave it to our team to get to the bottom of the problem and see how it is eventually resolved. 

For the time being, we will have to wait and hope that these technical problems will be resolved as soon as possible. Fingers crossed. 🤞

Can you tell me why every payout you see gave the same two reasons for cancellation? Reason number 1: I should clarify it with my bank Reason number 2: oh technical error. Every time you pay out you always give one of the two excuses. If it's not a lie to them then they're lying to me too. Who can believe that anymore!!! You can see how many times I tried to pay out and I kept getting these excuses

I understand that this is certainly frustrating, but why you keep getting these 2 reasons I don't know. The casino should know that. I think the most sensible thing to do in this case is to wait and see where our complaint team gets to, because I don't want to jump to conclusions. 

I am a firm believer that your situation will be resolved and will turn out well. If you learn something new, let me know.

I have been trying to pay out since October 17th, 2023 and as of today October 23rd, 2023 it is still being canceled due to a technical glitch. It seems to me as if they are protecting this casino!! As I read the comments, I read that some comments were also unable to pay out at GAMA Casino due to TECHNICAL FAULT, these comments were 3 months ago! Coincidence or no coincidence even 3 months ago technical malfunction and couldn't pay out, they tell me all the stories here!! Are you telling me that gama casino has not been able to pay out for 3 months due to a technical problem. BUT THERE ARE NO TECHNICAL FAULTS WHEN DEPOSING. I'm slowly getting to 180!!!!!! Why the hell is there no technical glitch when making the deposit? They let us play deposit and as soon as we make money it can't be withdrawn due to technical problems for 3 months now seriously!!!!!!!!!!!!!!!!

Hm...there might be a technical glitch, but in that case, the casino should offer another option of transferring the money to you. I believe that could be the solution you're looking for.

I can see you already opened a complaint with them so I believe they'll come up with that solution. You still haven't been waiting for too long for the withdrawal so don't panic. I know about honest casinos where the withdrawals take even longer. It's definitely not a good customer experience, but it can still be resolved in your favour.

They didn't really respond to my answer. Why is there no technical disruption when making a deposit????? They let us deposit but then suddenly there is a technical problem with the withdrawal and the deposit doesn't work, you really don't come across as being taken aback! What does that mean because I didn't wait long for the payout, for them it may not be long for me since October 17th!!!! I want them to pay me my money!!!!!!!!!!!

I can tell you that I can already see there's casino's reaction in your complaint. It just needs to be reviewed and approved by Petronela as well as the last comment you posted there.

Please, give us some time to go through it. It's clear you'd like to get this resolved as soon as possible, but we deal with approximately 1000 new cases every month (+ we work on cases that are already in progress) so that's a lot of data and information we need to go through.

Anyway, since we already know the casino reacted in your complaint, I'd say that's always a positive step. I will take time, but I hope it will get resolved positively. Just please, make sure you won't lose your winnings while waiting for the resolution 👍

Aha, so I should just wait and do nothing

For now? Yes, exactly. If you ask in such a way.

There are manpower limits we just can't pass.

I'm sorry, the team is overwhelmed right now, but they keep doing their best. Delayed complaints are first to be taken care of as soon as possible.

I hope you understand.

’Fair casino verified by Guru’ when a multitude of people face ’technical issues’ while withdrawing and these problems do not seem to go away. Not shady at all, in fact, quite fair and nice 😉

Yoyeli, how about using another tone rather than insisting on being rude and knowingly narrow?

If the casino truly has technical issues, is it not only logical that not just a single person would suffer from its consequences?

Deal with the fact that you lost your money willingly. It is sad, but still, it's true. Quite obvious. 😉

I have to be honest here, they are just bad, the numbers don't work out, the payout is only canceled, no matter what payout method you use, it's very easy to deposit, you can't dream of paying out

just a rip off, stay away 👍👍

Hello there. Before getting to any conclusions here, could you rather explain what exactly the issue is, please? 🙏 We need to know more about it, in order to help you, if you need us to intervene.