FoxyPlay Casino - general discussion (page 2)

yes It was closed on 27 of October and on 29 was opened again.

too bad I mad deposits. I have issue with gambling.

Bad credit card

I think guru team has to change the rating of this casino.

I’m telling you this casino is big scam.

Guru team

kindly act serious and urgently with foxyplay casino to protect guru members & visitors from this casino.

Yes, I noticed that. However, if you have a gambling problem, this guide might be for you. Here is a link to responsible gambling: https://casino.guru/problem-gambling

You will find a lot of useful information that might help you, because gambling addiction is no joke and it's a serious thing. 

As far as the rating is concerned, it is still a relatively new casino and over time, depending on how it handles complaints and other things, the rating may change. So far, the casino has tried to solve every problem that has arisen and I hope that this will be the case in your situation as well. However, players have the opportunity to see your experiences here on the forum, so I think it's also quite relevant information if someone comes across this thread. 

As for the complaints, be a bit patient, because our team has quite a lot to deal with and has to deal with other players as well. Veronica will get to you as soon as possible and I hope everything will turn out well in the end. Good luck and if you have any news, please let us know.  

Thank you and I really appreciate the guru team support always

You're welcome, we're glad when we can and we'll help in the end. I firmly believe that everything will be resolved fairly. My fingers are crossed. 🤞

Because the casino is not honest, that's why they expect you to bring them more money

Look at the operation of that casino to suspect that honesty is not their method

My relative has personally asked, not me, I've been watching from the side how he's been asking for the account to be closed for 4 weeks straight, but the account has been open so far

So if I understand correctly, one of your relatives wants to close his account and you are basically acting for him ? You filed a complaint that the casino doesn't want to close your account, but you claim that it's not actually your account, but that a relative wants to close it. I'm a little confused. Is that what I'm saying? 

This casino advertises ‘fast withdrawals’ this is absolute nonsense, im waiting 5 days now and nothing, support are useless they just say be patient all the time.. so frustrating

Let's hope they will send it soon. Honestly, there is not much we can do unless the casino fails to pay you in the next nine days. 🙁

He is absolutely right. I asked my account to be closed like 2 or 3 weeks ago, they asked the reason per mail like 3 days after to which i replied and until now, it is still open. Be careful when you play on casinos under SG international, almost all of them do not respect gambling rules and you wait weeks to be paid out, if you are lucky to be paid out. Once i even waited more than a month.

I see you don't have the best experience either. However, as far as the casino not closing your account, I would recommend a complaint because I think this kind of thing should be treated seriously. You say that the casino hasn't done it for 2-3 weeks, which is a long time for me. 

Nevertheless, did you also inform them by email that you want to close your account or did you do it in some other way ? 

Hello Jaro,

i wrote an email to ask for closure since the chat told me to write an email to the given address. I wrote the email where i clearly asked to close my account because i did not wish to play anymore on their casino. I received a reply like 3 days after asking me why i wanted to close it, i replied to this email and since then, no reply and my account was not closed at all as requested.

Hi there!

May I know what you replied to them the last time? Can you paste the text here, perhaps? Because, until the point where the casino remained silent and the account opened, the process sounded quite usual. 🤔

I recall being recently in touch with my colleague who handles this casino's affairs. I asked him to forward your concern to the casino representative. Let's see what is about to happen.

Hello Radka,

Here is what I replied:

Hello, 

I don't like the fact that some games cannot be played with a bonus and in plus, it is always different ones depending on the bonus, so it's very confusing. 

I don't want to run into a breaking terms and conditions if I win and try to withdraw, so I prefer to close it and find myself another casino where I can play any games I want without worrying. 

Best regards, 

And since that reply, nothing has been done.

Hi, and thanks!

Hmm, nothing worth ignoring at all, if you ask me.

I hope we will be able to get some insights from the casino itself. Speaking of which, it might be worth a complaint, though without a disputed amount, I'm honestly not sure about the result. Hmm, shall we rather wait to see if someone from the casino comes here? 🤔

I'll write another mail and see if they will react to that one.

Yes, you are right no need to complain to have money back because I think I deposited once after I asked closure so it is not worthy.

But when a player ask closure, it should be respected. Some players don't control themselves and can lose thousands...