FoxyPlay Casino - general discussion (page 3)

Very big SCAM! I waited for withdrawal 2 weeks. Chat was unable to provide me with any specific information about the status of my withdrawal.

Later they told me my withdrawal was cancelled because maximum daily withdrawal is 1000EUR. Finally they told me my withdraw was voided because I violated terms and conditions by playing a game that is not allowed, but games I played are allowed for me, because I am from Poland!

I have a lot of screens from conversations with chat from the last 2 weeks and they did everything not to pay me the money. I also wrote an e-mail, but they do not respond similarly in live chat. I am attaching a small part of these screenshots.

Great so be sure to let us know what they replied to your email. If the casino responds. 

However, I think that this kind of thing should definitely not be ignored or taken lightly like closing an account, because as you said, some players could lose a lot of money. 

Anyway, let's see what you can find out and I hope there won't be any more problems. I will wait.

Hi, I'm sorry you got yourself into this situation. I think it's quite strange that there was always some other reason why you shouldn't get your money. 

However, I think in this case there is nothing to wait for and I recommend you to file a complaint here because you have waited enough and from your screenshots I don't see that you should play on a game that would be banned. Your screenshots that you have taken will definitely be useful. 

I hope this situation gets resolved and you get your money. Let us know if you have any new information. 

Hello,

I got no reply to my mail but the account was finally closed.

For how long you have been asking to close you account?

A little more than 2 weeks.

At least I can say some satisfaction. I think that communication is also very important for the players and therefore an answer would be useful. Anyway, the most important thing is that the account is closed and you can move on. I hope you will be well and you won't run into similar problems. 🙂

Hello i won in this casino 15000 złoty and they wants pat me becouse i Play with nolimt city game

Don't play on this casino it's a real scam after meeting the requirement to unlock the welcome bonus they confiscated my funds because they said I violated their terms because I played on some slots

Hey. Do I understand correctly that you won and the casino doesn't want to pay you because you played games from a game provider that was not allowed for your country ? I also checked the restrictions and I see that games from NoLimit city are not allowed for Poland. Did you see that too ? 

Hi, I'm sorry to hear about your situation. Do you know what was the specific issue and which games you played that were banned during the bonus ? Were these games mentioned in the bonus or in the Terms and Conditions ? 

Yes they not paying becouse they think nolimt city is nolegal in Poland

hello unfortunately yes I played on the AMATIC provider Unfortunately I didn't read the terms because I signed up on this casino with your invitation I thought it was an honest casino however I advise against playing

This is what I found and I also see that Poland is blocked in this case. Have you looked at the Terms and Conditions as well ? 

I am sorry that you got into this situation and I would certainly recommend that you always look at such things in the future. If you took the bonus that is on our page, it also mentions that "Game weighting and exclusions apply".

I would also suggest that whenever you go to play with a bonus in any casino, to always read the terms and conditions and if you have any questions or if something is not clear to you, to consult with support to avoid such a situation. 

However, now it's probably useless to cry over spilt milk and I want to say once again that I'm sorry. 

They change this after when i won becouse they can

Do you have any proof like screenshots or similar, because if so it would be useful. If it's just an assumption, I don't think it will be enough. 😥

also eat

I spoke to my colleague who told me. that I might be able to recommend you a complaint because when you look at this information in Polish, it is not shown there. So you can file a complaint here and we'll see if our team can help you. Are you in? 

Ok how can i make that's