Flaming Casino - general discussion

If you want to discuss anything related to Flaming Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

this casino has cashback but it is not real money.

they give worthless free games book fo dead game.

if you are playing just because you get cashback then go to a casino where it is real cashback.

Unfortunately applying wagering requirement for cashback is a very common practice since the cashback is still seen as a bonus. But I'm sure I've already seen casinos where the wagering requirement isn't applied to it.

€500 euros on an Netent slot no bonuses and dead spins avoid Finn and the Swirly spin and all Netent slots 96.6 RTP BOLLOCKS!!😡🤢

Deposited 25 euros this morning and it hasn't been booked for 7 hours. You say I should wait another 48 hours and then get back to you? The money was immediately withdrawn from my bank account and the transaction was fully completed. And the casino doesn't know where my money is. The casino is now owned by Mountberg and no longer by Gammix. I have never had any problems depositing at Gammix. Don't think I'll pay in there again, you have to be constantly afraid that the money won't arrive. I would like to ask the casino to pay me back the 25 euros

Hello there.

Just a kind note - we are not the casino's employees. I empathize you are not convinced the casino is interested much in solving the issue, because it last too long. Sadly, the fact the money left your account is just one part of the transfer. As long as the funds are not recognized by the recipient, the transaction is not complete. I believe the casino needs to check out with its payment provider.

Technically, many players play with "borrowed" funds given by the casinos, as I described the transactions are not instant. It is just that some casinos allow that, and some prefer to wait until the deposit hits the account. Could be a problem, especially just before weekends 🙁.

If you wish to ask the casino, please use its chat or support. Let us know how it went 🤞

I didn't mean to describe you as employees of the casino, if it came off that way then sorry. I thought the casino would also join in the discussions. Unfortunately, I am very skeptical if nobody can tell me where my money has gone. I have now talked again in the chat and should send the screenshots again by email, the money was also debited from my account.

No harm done. 🙂

I only wanted to mention it is not within my power to check your transaction directly. This casino is considered a fresh one, maybe they are not yet so skilled in dealing with similar issues. I wouldn't take that for a reasonable explanation myself, so don't make me wrong. As long as the casino actively tries to investigate, I fear you can only wait, I'm sorry. What specific payment option is causing you such trouble, please?

It worries me how many casinos deal with payment issues, and I'm not talking about the simple delay.🤔

Don't make me trouble you further, instead keep me posted about the progress, please.

Hi Radka, the payment method is called Instant Bank Transfer, you will be guided to your account via Nodapay, so you can do online banking. The money was carried out in real-time transfer. It's available in many casinos and I've never had any problems with this payment, except that it was only on the game account 10 minutes later. And here at this casino it didn't even matter. By the way, I've been playing at this casino for a very long time, only when it was still operated by Gammix. It hasn't been new for a long time.

Hi Gretche70!

Now that you mention the Nodapay, I'm sure I have heard about issues with this application just recently here on the forum. Probably in another casino.

If I'm allowed to speculate, I would say the problem can be caused by the payment provider - not the casino itself. So, if this is the case, the ball is on the casino's side and we can only wait. Honestly, I hope I'm wrong.

Thanks for mentioning the Gammix, you know the line between freshly opened casinos and casinos with recently changed owners or management is pretty shady. 😀

I really never had any problems with this method, except that the payment was only credited to the casino 10 minutes later. Only here the payment did not arrive at all. And if it is up to the payment provider and the money was not credited to the recipient, should I have the money booked back to my account, or am I wrong?

Hello.

Even the best casinos rely on 3rd-party companies at some point. Usually, not every detail is handled by the casino directly, so, especially in cases of lost or misplaced deposits, it is a time-costly process. Due to the inevitable investigation made by the payment provider, mostly. Once the provider finds and defines the problem, the casino gets updated. Not ideal, still, very common.

You should get the money back, that's for sure. Although the recipient has not received the sum, so should the casino cover the money from their pocket even if it has not reached their account? The way I see it, this is the real trouble. 🤔

Hello

Yes, they credited me with the 25 euros tonight. For me it's still a bad case that I don't deposit anything in this casino anymore.

Hello there.

Well, at least they did something. I understand you are disappointed, so without any further questions, I'd like to wish you better support and experience anywhere you'll play. 🤞🙌