Depositwin Casino - general discussion (page 3)

Sure, you'll have to be a bit patient as the casino says they will have to contact the payment processor and it's approved on their end. We give casinos 14 days to sort out the withdrawal process, so if nothing changes let us know and we'll try to help you out. The important thing for me would be that they try to communicate and don't just leave you without an answer, so try to wait and inform yourself about your withdrawal and we'll see. 

I hope you will have the money as soon as possible. 🙂

Absolutely, patience is a good friend. Now it seems that things are starting to clear, they finally found the problem. I’m pretty sure the problem was that bitcoin was going down/ up. It doesn’t say anything about special fees when i withdraw.

What do they really mean by: "It appears that there was a sudden spike in the fees and this is the reason behind the processing delay.

Unfortunately this is out of our hands which means we will have to wait for another". Can this really seems valid? Why don’t deposit back my money and I will make a new withdrawal. In my opinion crypto goes really up and down but I guess this sites normally make a pretty good profit so why don’t just take the fall, due their wrong calculation and send me my money?

If i work as a carpenter and promised a customer a price that we discuss and then says: yeah let’s do it. Then when the job is done I sudden say: Oh sorry wood prices had gone up 30%, it put in the invoice….

Big up, thanks guys here att casino guru 💪.

This is the latest mail:

Dear Christian,

Thank you for your email and apologies for the late reply. 

We were checking this transaction directly with the payment processor and we just received an update from them. Your withdrawal is still pending Blockchain confirmations. It appears that there was a sudden spike in the fees and this is the reason behind the processing delay.

Unfortunately this is out of our hands which means we will have to wait for another, hopefully final update. As soon as we receive any news we will let you know. For now we want to apologize for the long waiting time and thank you for being patient. 

Warm Regards,

DepositWin Finance

Oh so this is the issue, I understand. I think players should be protected from such things and everything should be fair and they should always get the amount they won. This is perhaps less of a disadvantage with crypto casinos or cryptocurrencies in general. Something that changes basically every day and I understand that even casinos can't be responsible for something like that. So we'll see how it moves forward and hopefully the next update will be the one that makes you smile and you'll be happy. If something happens, feel free to say so. 

Hi and thanks for all you guys good words, they are keeping me a little more safe.

Im 100% into what you are saying. I can’t be my fault as a customer, as always, super easy to deposit and hard to get your money. This is not entirely the casinos fault due their payment partner. The thing is day told a few days ago all is good and my money is processed, but it’s not, that was a pure lie from the support team. This is a bit crazy, 8 days and still no money and also no answers.

It's certainly difficult without some reassurance from the casino, as they are the ones who should be answering you and especially not misleading you. If they know that a withdrawal might not be sent within a certain timeframe, I wouldn't make any promises to the player that they will have the money by that time. 

Therefore, as I said before, if you can't resolve this situation and the money doesn't arrive within 14 days, we will definitely still be in contact with you and we will try to help you. 

Fingers crossed. 🤞

I played two days ago at this casino because I like the no wager bonus, it has a wide variety of games, of course you can't play many games with the bonus, this happens in many casinos, nor of course live casino, the environment on this particular platform is nice, direct chat service, polite, I have no problem with the max cashout being x5, I put 200 euros and I play, I didn't see any stupid bonuses, I won within five minutes of playing a good amount and I kept playing, finally I made a withdrawal of 650 euros via MasterCard, I'm waiting to see when they will pay (if they pay in 1-2 business days, which they told me to note, the withdrawal has been approved, then it's a very good casino)

Hello, I see that your experience is good so far, so I think that the withdrawal could be OK. I firmly believe it will be, and if you get the money fairly soon it would be excellent.

What wagering did the bonus you used have?🙂

I got the 100/100 bonus without wagering, the only turnover requirement is x1 of the deposit, reasonable to prevent money laundering, it had restrictions but a very good environment, nice games that provided good service, it has some minuses but I think it is a low rating on the guru (I got paid yesterday, I won today, a little while ago I got 650 euros)

So it's great if you managed to get the money yesterday. ☘️😊

When you talk about some cons, what do you think the casino could improve? Do you have anything specific? 

Yes, definitely in allowing players to play live casino and it is not possible to ban some games from a provider, the most well-known ones of course, this is in the terms I agreed to, and the site is a bit complicated when you play with a bonus, you don't know what to choose in games

If you wish, you can include these suggestions in your user review when writing about your experience there. What do you say?

Here's the link for you.

Hello, I told a friend about this casino. He played, made a deposit of 100/100 without wagering. He wagered 100 euros. He made 700. He withdrew 500 euros. Maxcashaot x5 received a payment receipt for 500 euros (he had sent them many documents via email from what they asked for). Everything was fine. He waited for the money and this morning they asked him for a photo of the card, front and back. What I'm asking the guru is, is this legal first of all? (because for an upgrade, account certification is required before making a withdrawal, which is small, I've never heard of it before.) He sent the bank statement because his card doesn't have a name on it. The issue has become strange. Can you help?

First of all, you need to understand that we are not lawyers here, so we are unable to judge what is legal or not.

Also, please know that this is a regular KYC procedure, and the player needs to fully cooperate with the casino in order to get his winnings.

If there is some problem to pass the verification, we'll be here for your friend, but of course it will be necessary to write us in person and not through you. All right? 🙂

Yes, of course I understand what you are saying and thank you for answering me, what I want to know is they sent him an email and told him you are certified then he made a withdrawal of 500 euros and then they sent him another email that said account upgrade and asked him to send the card with his name is this correct that is what I am asking, I told him to make an account here he doesn't want that is why I am asking I know you are not lawyers clearly thanks for the help in advance

You know, I truly think your friend should come here and show us the official casino requests, because the chance for fair misinterpretation is pretty high and none of us want to get him or her confused, I'd say.

Generally speaking, providing card details is a common part of payment or account verification. Though the term "account upgrade" sounds weird to me.

Send your friend to the forum, please. There is no need to feel hesitant. 🙏

It seemed very strange to me too. Since Friday he has sent all the papers and they were asking him for an account upgrade and then they got stuck with the card (I told him to write here because everything can be solved because you are known). Fortunately, everything was paid well. The bad thing is that while the payment receipt had been issued, it allows you to cancel the deposit. I don't know if this is so ethical for a player or for a gambling addict - thank you very much for the help anyway.

Oh, is your friend struggling with compulsive gambling? I'm sorry to hear that!

I'm glad the verification has finished and the withdrawal is possible.

You know, as I was trying to explain without being familiar with all the details included, I would not start with what is or is not fair. So to say, allowing a player to cancel the ongoing withdrawal is a normal feature, yet if your friend had informed the casino about his or her gambling problem, it might have changed the outcome.

In Greek casinos, when the withdrawal is processed and arrives in the email, you cannot cancel it, I believe it is responsible gambling, which is what the supervisory authority has defined. In European casinos, the withdrawal can be canceled even when it is in transit. I believe this is pointless because if the casino takes 3-5 days, the player thinks to cancel the withdrawal so that I can get more money (in Greek casinos, the withdrawal is made within an hour at most - not that there are no other foreign ones). When you gamble, this skepticism exists, it is not whether you have an addiction, of course, casinos are a luxurious entertainment, but it is also the profit in the middle....

Oh, and this particular casino pays immediately within one day, but I think it has its own issues, such as the fact that it certainly won't be able to pay out large winnings if there are small withdrawal limits, which is why it has no wager bonuses that are x5 of the withdrawal, but I think it's the poor gambler's joy, haha...