Dazzlehand Casino - general discussion (page 3)

I did not suggest anything more; that's ok.

Now we wait for the casino to provide the transcript; once you have it, please provide it to Nick.

ok i do

Thanks again for your patience and help

But I doubt that I will receive my winnings

but the casino could at least pay me half that would only be fair after all they neglected to block my account beforehand

Then I would be willing to improve my rating slightly to the positive

Let's wait and see

Radka received the proof and an email

But I can't figure out that I wanted to block myself for the whole group

Don't understand anything anymore

hello Radka

I haven't heard from you in a long time

Michael has taken on the case

Can you please give me Michael's email address?

I don't know how else to write to him

I did deposith via jeton and i won a small amount, 100euro. And i want to withdrawal. I had two options to choose between, Bank transfer and MiFinity. So i used Bank Transfer but got declined becouse i need to use the method i used to deposit that is jeton. But they say they dont offer jeton as withdrawal method for me only the two that i can see. They want me to deposit more with any of those methods to get my money. But i cant use Bank Transfer as any deposit method and i have closed my MiFinity account. So according to them i cant get my money? How can they do like this when they got MGA License? So if you want to get paid stay away from these scammers. ps my account is fully verified.

Hello,

I was a bit off—my apologies. You may always find the emails in the complaint; always consult the complaint thread to stay in touch with your complaint specialist. Anytime you struggle, please.

Michal: michal.v@casino.guru

Sadly, it appears the casino has not responded to the complaint. I truly hope this is going to change, because Michal won't get much further without cooperation.

Hello,

well, not every option is always available for every country, and I understand one automatically expects the first option used to remain untouched, but I would not say you have no chance to withdraw just yet. In most cases, you first need to verify the withdrawal option by using it for a small deposit. Is this what the casino has suggested to you, please?

In any case, are you sure you can't use a bank transfer? What prevents you from doing so? Would perhaps a crypto transaction be an option for you?

I'd like to help, so let's stay in touch.

Well, that's a pity if the casino doesn't respond

If you do not respond, I will still report it to the gaming authority so that you are warned

Even if I don't get my money, I still want them to get a black eye 🙂

and then I hope that the Casin Guru team will further downgrade the casino index

Definitely, not just pity, but also a very bad signal to the whole community of players, I'd say.

Though as you may see, the casinos are provided a double 7-day time frame to get back to the matter at hand. As you see, the point is to ensure we did all to resolve the matter. It is also stated in the instructions, so eventhough I understand it was a surprise to you, the company has another deadline. Many people see that as a negative outcome but we recognize that as the last chance to resolve the problem.

If they fail to get in touch, the persecution will follow in accordance with the severity of the issue demonstrated by the disputed amount.

Let's stay optimistic until the end.

hello Radka

I think the 7 day response time is exaggerated

then you write back and forth

have to wait 7 days

then the other one has to wait 7 days

In the end you write 1-2 months on a problem

As far as I'm concerned, the complaint can be closed

I have already written this in the complaint

I'm fed up with Dazzlehand Casino

The gaming authority has already been informed and they have already contacted me

I don't care anymore if I get my money or not

Meanwhile, I no longer expect to get my money

The main thing is that the gaming authority knows

I Am Italian

I have little patience with such a scum casino

I'm Only Concerned About Revenge

And I will also write to the Malta news now, maybe someone is interested in my story

I want the Dazzlehand Casino reputation to be ruined

Thanks again

Hello!

I agree, 7 days is a long time period yet it has its meaning.

First of all, to address all submitted complaints, we could use even 10 days. In the current situation, I can't even imagine associated team leaders thinking about shorter duration. Besides, we have to give the casino enough time to present its view before it is fair to say "they do not care."

So, things are going to stay like this for quite some time.

Despite the complaint process not being about revenge or vengeance, I still hope you will somehow be satisfied.

Hello

Radka yes I hope so too

The gaming authority is quick to respond and has already created a ticket for my case

That's something. So basically - Malta responded by informing you they've created a ticket. Anything else moving on?

No, not yet. They just redirected me to one of their pages where I could submit my complaint, and a ticket has already been opened. Let's see what's going on here.

or at the gaming authority 🙂

Oh, For a few moments I thought at the same time you got sort of a personal response. My bad, I was overexcited. Yet I still hope the licensing authority will help you where we—with all honesty and sense for reality—very likely could not. 🙁

If the casino does not respond

Help me and the others and set the index of Dazzlehand to negative it still has 5.5 out of 10 points

In my opinion, too much for the casino.

That no one will have any more problems with the casino in the future and will no longer deposit in the casino

like me

In particular, this is how the procedure works. If any casino fails to address the complaint, and I'd say we give them plenty of time to cooperate, based on the unpaid amount, the casino's Safety Index gets lowered accordingly.

But I would rather have a much happier ending for you. 🙁

There isn't always a happy ending Radka 🙁

Happy endings only exist in movies

I think not much more will happen

I thank you in advance Nevertheless To you

and the whole Casin Guru team

Bye Bye

Hmmmm, better to be realistic - I see! 🙂

4 days left, we shall see, I guess.

Thank you for your kind words. Feel free to get back anytime you like.

even if the casino contacts you again

they will definitely say NO

then I would have to answer

and wait another 7 days

then the casino has to say something

then you have to wait another 7 days

But I don't think they would pay anything, otherwise they would have done so already.

We hear each other

Bye bye