Dazzlehand Casino - general discussion (page 4)

I see what you mean. Let me at least thank you for your patience. 👍

Hello dear Radka

as I thought the casino did not respond

I have also seen that, like in my case, other cases have been opened, such as the case involving €27,000, I think from Finland

This of course shows that the casino already belongs to the direction of fraud casino

And that there is enough criminal energy in the casino

Unfortunately I could not notice any deterioration of the Casiino Index it is still on

5.5 points out of 10

Will this not be downgraded?

The recommended tip from michal

With the gambling authority has not brought

The gambling authority also recommended that I write to MADRE (the link is not functional)

But seriously, if the casino doesn't care about your rating or the gaming authority

What is the point of writing to MADRE?

Hello,

as you may see, the complaint has sadly been closed as unresolved, so the process is described:

"Each category results in a different number of black points, which are calculated based on the disputed amount. This means that, for example, a complaint classified as "Unresolved – against fair gambling codex" will result in fewer black points than if the same complaint was classified as "Unresolved – Unreasonable excuse".

If the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

However, one complaint with the disputed amount of €541 is very likely not enough to change the Safety Index significantly."

Since the other complaints you mentioned have not been closed yet, also their effect on the Safety Index has not been calculated and applied.

We have to be patient; however, I would prefer if the casino paid out all of you instead of ruining its Index.

Trying out MADRE is a good idea; aside from us, MADRE holds official authority—something we do not posses.

Hmm

The gaming authority also referred me to the MADRE authority

I have now submitted an online complaint there

But in my opinion

Are they all in cahoots?

Let's see what MADRE achieves

Well, MADRE, given the nature of its business, stands for an independent element resolving disputes in accordance with Maltese regulations. It stands for "Maltese Alternative Dispute Resolution Entity."

I wish you a quick and fair resolution!

Thank you Radka

if you want

I'll keep you updated😀

We will appreciate it, thanks.

Hello Romi

Yes, I'll let you know as soon as there's something new in that case

bye🙋🙋

Dear Romi

Dear Radka

Dear Casin Guru Team 😊

As promised, I share with you the progress regarding the casino Dazzlehand Casino

The Madre Authority sent me an email that I would like to share with you

No matter how the situation turns out

everything was tried by you and me

Thank you all again

Dear quartasalvatore748!

I forwarded your kind regards to Romi - thank you very much!

My personal opinion is that such a kind of auto response sounds more like a list of reasons why you should not expect further replies to your case,... But it is probably just my overreaction.

We still hope you are going to receive a fair resolution.

Hello Radka

Well, that's why I said that the Malta Authority or Madre are all in cahoots with Casino

The authorities do NOT seem to be very motivated

if the casino would give a bag of money to the authorities

They would definitely close my case quickly.

but that is my world of thoughts

I don't expect much

but then I know I've tried everything I could

Casino Guru

Malta Authority

and Madre

I think that behind Dazzlehand a fraud casino is hiding

I am also following the other cases you have opened

the case of 27000€

or the case with the 2000€

In all cases the casino has not contacted us, which seems very arrogant, cheeky and fraudulent

Thanks again to you

Hello!

Ok, I must admit your point of view makes sense; however, I'm still a bit hesitant to, you know, believe that it is all just one big scheme, but I respect the idea because, as you said, the complaints and the casino's approach are not convincing at all.

Well, allow me to stay optimistic a little longer. I remember days when MADRE/Malta was considered the best caring authority...

Have a very nice day. 🤞