Dazzlehand Casino - general discussion

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Hello, dear Casin Guru team

I recently registered with the Dazzlehand Casino

I played a 120% welcome bonus of €48 on Sunday, February 17th, 2025. I implemented everything successfully

On Sunday, February 17th, 2025, I uploaded documents

ID (driver's license)

For address, I uploaded proof of income

For payment, I uploaded my proof of payment

and bank card photo

To my surprise, the documents were quickly verified

I was then informed by email that my proof of income had been rejected for the address

so I uploaded my bank statement,

then it was approved, so my account was verified on February 18th, 2025

by email. Now I requested a withdrawal, which was canceled. The reason was that I should upload a selfie with my ID, even though my account was verified.

 Now I uploaded my ID selfie but nothing happened. According to support my ID selfie should have been checked within 24 hours

Now the 24 hours are over and nothing has happened

Chat is offline

Hey, so the only problem that is in the verification is the selfie with ID at the moment yes? I think it would be good if you wait a little longer to see if the casino gets to you and what they tell you. If the chat is offline I would try to email you to see if everything went ok and if no one answers you in the selfie and you don't know anything, then our team will try to help you since you have an open complaint. Let's try to give the casino some time, since you say the other documents were accepted fairly quickly. Maybe there is a reason for some small delay, but it doesn't necessarily mean something is immediately wrong. 

What do you think? You can inform me in the meantime what is happening with your case. 

Ok I'll wait a few more days

Just for INFO!!!

in my profile it says if the account is not verified after 30 days the account will be deleted by the casino👍👍👍

We must not wait too much time

Yes, I'm waiting

But we cannot wait too long

in the casino's profile

If you do not verify your account, it will be deleted after 30 days

The casino has verified my account for the second time via email and accepted my ID selfie

Now I wanted to withdraw my money and my account is blocked and I can't get to the money

Why? No idea

👎👎👎👎Bad Casino BEWARE!!!!

Update 20.02.2025 13:11 Now I received another email in which my ID selfie was approved. Now I wanted to withdraw and my account was blocked, I can't get my money

Beware of scammers!!!!

UPDATE

20.02.2025 15:31

Now I was informed by support that I had requested a ban on all Casinos L:C:S Limited on 13.01.2025. Strangely, they wrote that they would refund my initial deposit of $100 to my bank account

My winnings were deleted and my account blocked

Yes, but it's strange that you can deposit, win, upload documents and then get blocked.

Quite a turbulent situation, I see. 

But did you ask for such a ban? If so, I still find it strange that the casino basically dealt with it somehow only now. However, if you asked for it at another casino in this group and then you played here with the fact that the casino had to do a verification to basically know who you are and the system threw them out that you asked for something like that, then they probably did not do wrong. Did you ask to be banned from casinos only from this group or do you mean banned from all casinos in general?

hello Jaro

Well according to the casino I should have requested a ban for the whole group on January 13th, 2025.

I remember that I asked for a ban at the sister casino Scibet Casino

But in the whole group I can not remember

It's been a month, I play in so many online casinos that I don't remember

But seriously, I would have done that

If only I hadn't deposited money into Dazzlehand, it wouldn't make sense.

Despite all this I was able to deposit, win documents verify and then came the block

What do you think? Should I still write a complaint email to the gaming authority?

But Dazzlehand is a JUICE SHOP

Do you have any email or screenshot of it when you requested it at Scibet Casino? Of course there are casinos or licenses where if you wish to be excluded you will be excluded from the whole group. Usually it is the other way around and you have to exclude yourself from any casino even in the same group, but there are cases where this is not the rule and you will be excluded from the whole group. This is probably the most important thing to find out and also whether you really asked for it. Because if you do, then a complaint to the authority may be pointless.

Unfortunately I didn't get the email when I blocked myself from Scibet.

But as I said, I can't remember having the whole group blocked.

If I had allowed myself to be banned from the entire group, I wouldn't have been so stupid as to deposit money into one of the group's casinos.

Maybe I should report it anyway

I will be refunded 2 deposits that I made. Nevertheless, I was allowed to deposit and successfully implement the bonus

2 verification emails about my documents and then the block

541€ are gone!!

What would you do Jaro?

Malta Gaming Authority Report?

Dazzlehand, be careful if you want to play with a bonus, anyway the winnings are limited to 100 EURO!

If you deposit 50 euros, pass the wagering requirements, play like an idiot for a while, then you win a maximum of 50 euros more!

Do not play at this casino!

Hello,

as Jaro said, it is crucial to find out how exactly and where you self-excluded. Without having that sorted out in advance, you won't get very far with such a report, I guess.

I would right away ask the support for providing communication transcription showing your request from January 13th, 2025. Or anything else proving you have excluded from the whole group.

Can you try that?

I just browsed its terms and found nothing about closing an account within the whole group. I'd say it's worth asking for details.

Hey there!

Not a very convenient bonus. Did you find out after you took it or before you accepted such bonus? Just to be sure, are we talking about the maximum win limit, which is quite unfair for me, or the maximum withdrawable limit from a bonus?

Hello Radka

Yes, good idea

I just wrote to support to ask if they would be willing to send me the email or transcript

I think it was a good decision; let's see what the casino is going to provide. I'll be back on Monday and will certainly do my best to check on you.

Thank you Radka

I am sure that I will never see my money again, but we can still write a complaint to the gaming authority. If the casino does not provide any evidence or does not comment on it

Thanks Again To ALL OF YOU

I haven't seen any terms and conditions that say the max win is 100 euros but the own balance was 235 euros and when the turnover was met the balance decreased to 100 euros!

Account should be closed immediately after they pay out money!

Hello Radka

The casino sent me this