Crypto Loko Casino - general discussion (page 3)

Avoid Using Crypto Loko

This is the worst experience I’ve ever had with an online casino.

They are the run of the mill casinos who will bombard you with promotions to coax you into signing up. I’ve had my fair share of casinos who’ve done this which isn’t necessarily a problem, but unlike other casinos I’ve dealt with — they will not honor their promotion.

They sent me a promotion with the promo code LOKO30 to use. It was $30 in free chips, and the promotion made it clear that I could cash out for real money with a maximum of $50.00.

After winning upwards of $409.10, I wanted to cash out which would’ve been $62.00. The cash out amount included a $12.00 deposit (which I also played through once) plus the $50.00 from the promotion.

But after putting in my request, they sent me back $12.00 and cleared the rest of the money from my account. I tried initially requesting $62.00, but it kept getting rejected. So I tried to cash out all of it, figuring they would see on their end that I would be owed $62.00, but they wiped the $397.10 from my account and only gave me my initial deposit back.

The worst is they refuse to answer any emails. They deserve the reputation they have online and I hope this review helps people to avoid them like the plague.

Hello.

I would at least expect any kind of explanation from the support! I mean, if you did something wrong - and I'm not saying you did - the main interest should be to inform the player about any error, rules breaching, terms violation, or simply anything that clarifies such a reaction.

No wonder the casino is marked as a questionable, applying very unfair terms and conditions.

https://casino.guru/crypto-loko-casino-review#tab=js-tab-reputation

Most casinos would’ve at least provided a generic answer, even if it was just sending their Terms of Service, but I’m pretty sure they don’t have the staff for customer service.

Interestingly enough, though, there is a thread on the website with someone from Crypto Loko and a user going back and forth with someone from Casino Guru acting as a mediator. So I’m wondering how and if that can be done with the rest of us who are having issues.

I can only imagine people who’ve lost hundreds of dollars in deposits to them.

Hello!

You may be right about the missing staff. Can't confirm, though.

We were hoping casinos would recognize this forum as an additional possibility to reach out to their players, providing support and bits of advice at best.

The reality is different... Casinos are interested in promoting bonuses (only casinos with a good or better reputation are allowed to do so), some even tried to engage with players here, but it is always only temporary.

I mean, it is challenging for the selected casino representative, complaints need to be handled, and user reviews also provide room for a reply, but I still think the forum itself is a great opportunity to stand out from the crowd. Impress players with open and direct dialog.

Well, you would be surprised how many casino repr accounts are registered, yet ignoring the forum completely.

Maybe one day... 🙂

Attention!!! Important !!!

Hello Radka) I want to draw your attention to one review about this casino, I will add a screen

This person is deliberately misleading!! That is cheating!! I specifically re-read the rules and it says that if you use 2 non-deposit bonuses in a row, you won't be able to withdraw the money!!!

Because of such reviews people lose their money, I consider this a kind of scam!!

Hello all,

I came to say Casino Guru helped provided a resolution to my issue.

Crypto Loko has received a better review from me in spite of the initial issue.

Hello.

I appreciate your concern, and I'm glad you decided to share your point of view with us.

Allow me to present my point of view. User review serves to share experiences with the casino, as I'm saying, to fill the gap between calculated rating and "players' reality".

Such a review can hardly cause anyone to lose money simply because we are all obliged to read all casino terms and conditions the moment account registration is completed.

On the other hand, I checked this review, and it sounds more like an advertisement at least to me. 🤔

I'm going to ask Daniel (Community Lead) about his opinion, and I'll get back.

Does it sound fair to you?

Thank you for being so fair towards the casino. I'm glad to see the complaint was resolved successfully!

Have a good one! 🙂

Yes, I agree that everyone is entitled to their own assessment of the casino. I was outraged by this post, because I almost believed that it was allowed to use several in a row without deposit bonuses) Even when activating the second free bonus, I decided to re-read the conditions) I could lose the money that I won. And I think I'm not the only one). Thanks for reacting.

If we read and understand all the casino rules, no one would have a problem. I tried almost all online casinos...!! And where I use the casino rules charge all$$$ ., at first I had problems with the casinos. But you were for not reading the rules. Doing as the rules say, everything is charged.

Hi . Here again for information and maybe it will open the eyes of one or the other?! That's also the reason why I haven't actually reported here anymore, because it's just yours and mine too, a waste of time!!!

Reason: if I have a problem with a casino and turn to a " competent help page (as Casinoguru seems to be) here, but then it turns out that something doesn't quite work out... and with that I question, how professional you are? Or whether the whole thing is just kidding the customer? Because when I did my own search why the great CDS dispute settlement system for casino customers did not answer me, after a short search I received the result "This is a fake! !! And now I'm wondering, is this one you don't know? Here is the screenshot from Casinomeister! This means that there is no need to ask any further questions about how serious the Crypto Loko Casino is. And again, registration is via inclave, which wouldn't allow you to double-register in any way. And if you somehow bypassed it, it would be in his system, also listed as another account, like every account that I use in other casinos.

Would you copy the text in this printscreen and paste it to the post, please? I can't read in German, so right now, I have no clue what it actually says. 🙁

Thank you!

Thanks a lot for the feedback. I agree with you that such information could be misleading. The truth is that all players should read the terms and conditions, but Casino Guru is here also for those who don't and we try to give all players some brief information about what to expect from a specific casino.

I already rejected the above mentioned user review since it was misleading and could potentially cause issues to multiple players who would follow the advice without reading the TCs.

This casino is a scam. I’ve tried to withdraw funds for over two weeks and submitted my id verification info numerous times. They won’t respond to emails, I’ll wait several days and the money will pop back up in my casino account.

Oh, sounds like the right time for lodging a complaint, I'm afraid.

Have you heard about this free tool? Don't worry, this guide should help you out from the start:

https://casino.guru/complaint-resolution-instructions

To make it happen, kindly use this one:

https://casino.guru/complaints/create

I honestly hope the complaint is going to save the day!

I filled out the form. Hopefully something happens.🤞🏼

I hope so too. I'll be glad if you could share some progress here on the forum. No time to keep track of all those recently opened complaints.

Anyway, best of luck!🤞

I'm having a issue getting my withdrawl from crypto loko

Hello.

I'm sorry to hear that. What seems to be the issue with the withdrawal, please?

We could certainly use more details here.