Chipstars Casino - general discussion (page 3)

Hi,

I have forwarded all the information to the people who required it.

So what is the conclusion for my case?

It is unsolved if the casino does not want to discuss?

I deposited much more money than I withdraw

They are just lying and do not want to pay out

Hello,

I'm well aware of all you have previously written.

I just wanted to remind you that the casino simply informed us that the debate is over from their side, so I'm just quite sure that the casino will not respond here again.

Hello, there is no conclusion yet.

Two days ago Kristina received account details from the casino, as far as I can see. Your complaint is still running.

As you wish 😁.

I never wrote that the casino rep has replied to you ever. I believe that you understand what I intend to say.

It would be best if the casino decide to reply to you, that's for sure.

Hi there - that's great!

I have to admit I was a bit skeptical, so it's a nice surprise to me.

Thank you in advance for future updates.

Hi dmr1

Thank you for this update, I'm sorry to hear this.

I will not repeat myself because it would be pointless, instead, I will wait patiently for further updates. 🤞

I'll keep your point about user reviews in mind.

Dear players, we have launched our new welcome bonus offer.

The first 4 deposits get a non-sticky real money bonus from 100-270%, depending on the deposit amount. 

Our welcome deposit bonus package comes with 3 options depending on the deposit amount for each

of the first 4 deposits.

Please read below to understand how it works:

- 1st deposit max. $900 up to 200% real money bonus

- 2nd deposit max. $2.100 up to 210%real money bonus

- 3rd deposit max. $4.300 up to 220% real money bonus

- 4th deposit max. $7.700 up to 270% real money bonus

The Bonus money is guaranteed to be transferred as real money after the wagering requirement is met. Deposits of $30 or more for each stage are eligible to trigger the bonus. Wagering is with deposit funds only, multiple deposits are allowed. No max bet limits. Bonus percentage and max. deposit amount increases after each of the first 4 deposits, up to a maximum of $15.000.

The full Terms and Conditions show all details.

This is an example for the first deposit, for brevity, we will only describe the first one here.

1st deposit with up to 200% real money bonus:

With your first deposit you can receive a minimum of 100% and a maximum of 200% real money bonus!

If you deposit between $30 - $99 you will be eligible for a 100% bonus. For example, if you deposit $30

you will receive $30 in real money bonus.

If you deposit between $100 - $399 you will be eligible for a 150% bonus so for example if you deposit

$100 you will receive $150 as real money bonus.

If you deposit $400 and above you will be eligible for a 200% bonus so for example if you deposit $400

you will receive $800 as real money bonus.

FAQs

How will you receive this real money deposit bonus?

If you select the bonus upon registration it will be activated, once you make a deposit of 30 Usd or more you will automatically receive the deposit bonus. This real money bonus money will be locked and can be unlocked by wagering on any of the games available on our platform with no limits or game restrictions.

How to UNLOCK the real money bonus funds

The real money bonus money will gradually be unlocked as you wager on any of the games available on our platform.

Below you can find out the calculation to know how much you have to wager to unlock.

Wager amount x 1% x 50% = Unlocked amount

For example if you wagered $500 on any of our games it would unlock 500 x 1% x 50% = $2.50 would

count towards the unlocked funds.

You can withdraw the bonus money as soon as the full wager per bonus is completed.

Even after the 4 deposits have been completed, in case you did not wager the required amount to unlock all bonus funds, all consequent deposits still count toward the unlocking of the bonus funds.

Every bonus wallet will be unlocked one by one, if you do not unlock a bonus with the first deposit, the next deposit will contribute to the unlocking of the bonus amount. Once the first bonus is unlocked, the unlocking of the next bonus starts.

Why is our bonus better than a bonus on other platforms?

No Restrictions on Withdrawals:

Unlike other platforms we do not hold or lock your initial deposit and you are free to withdraw at any time you like, and the bonus funds will never be canceled.

No time limits:

There is no time limit to wager and unlock your locked bonus money, you can do it anytime and even if you do not manage to complete the full wager, the next deposits will always contribute to the unlocking wager. This means the bonus is guaranteed to be unlocked, if you wager

enough. Even after the 4th deposit!

7000+ Games contribute to the bonus wager and no max bet applies.

Bonus is never canceled:

Whether you withdraw your funds or not, the bonus will always remain active

and never terminated. Even the deposits and gameplay after the 4th bonus will unconditionally

contribute to the unlocking of the real money bonus funds.

Is there any time restriction on the wager?

No, there are no time restrictions you can wager and unlock your real money bonus for however long you desire you, even all future deposits will contribute to the unlocking wager.

Will you block my deposit funds till I wager?

No, of course not. Your initial deposits will never be locked or subject to any conditions at any stage, just

the regular one time turnover is required. You can always withdraw your deposits without forfeiting the

bonus, the contributions to the wager will remain forever.

If I deposit less than the minimum amount will it still give me the option to deposit again for a bonus?

Yes, if you have not met the minimum deposit requirements you can surely deposit again with a minimum amount to receive the deposit bonus.

Good luck and have fun with it!

Dear Chipstars Rep.

Are you back to illegally accepting players from the UK?

Did you just "have a break for 6 months" and realised it was time to start scamming UK customers again?

Maybe you have got yourselves a UK Gambling License?

I look forward to your answers.

Big time liars n cheaters....they are misguiding n lying to customers from India showing UPI and BANK DEPOSIT OPTIONS. But neither option is available

Hello,

Could you elaborate how they are misguiding and lying to players? Is there any confirmation that casino approves Bank Deposit and UPI for players from India?

I would like to help you but I require more information.

So it would appear that chipstars are illegally accepting accounts from the UK once again. They have no license to do so and previously they have illegally accepted UK customers and done the following.

Allow customer a. to play and lose over EUR26000 and say nothing.

Allow customer b. to play and win over EUR13,000 and then tell them they do not accept UK customers and return their deposits and keep their winnings.

So it's a Win/Win situation for chipstars as they clearly keep losses and void winnings from UK customers.

Perhaps Casino Guru could update your chipstars review page with a rating of 8.2 to make any potential UK customers aware of this. At the moment you say "Doesn't accept players form United Kingdom" which is a lie. I realise you are affiliates of chipstars but at the moment you are assisting their criminality by linking UK customers to their site to register.

What about my complaint against Chipstars? I have not received any response from Casino Guru for 1 week, even though I have already sent all the evidence that Chipstars reopened my account despite being banned for gambling addiction. I've just seen other complaints against other casinos get a response within a few hours.

I request that my case be processed. Thanks.

It makes no sense. By saying the casino does not accept players from the UK we lure players to play there.

We also inform the casino is not licensed in the UK, meaning no locals should register there.

Yet I'm missing your complaint against Chipstars. Do you believe you were mistreated, do you know anyone else? Make them come and submit the complaints.

May I have a kind request?

Which of those complaints supports your claim against the Chpstar Casino? I have no spare time to go through all. So, do you mind lending me a hand?

https://casino.guru/complaints/in_progress

Because if you don't, there is no point in the whole theoretical discussion. As I'm sure you know, the rating and warnings are based on facts proven through the complaints, if we lack such information due to non-existing complaints, I fear it is not within our power to investigate.

Thank you.

As explained earlier several times already - this s not the place to make demands. Complaints are not held on the forum.

However, you are welcome to share your progress here with beneficial comments preferably.

Dear Radka

You are specifically saying that chipstars DON'T accept UK customers when they do.

They are committing a UK criminal offence by doing so and you are benefitting financially from anyone from the UK who opens an account with chipstars via your affiliate links with them.

It's very simple.

I am merely informing you that chipstars who had previously told you they don't accept customers from the UK (when they lied then) are back a few months later again illegally accepting them.

You should update your their review to state the following truth

Accepts players from the United Kingdom

Not licensed in United Kingdom

That is what is on every other casino review that accepts UK customers without a UK license.

This is from earlier in this thread on 12 July 2022 from yourself

Dear dmr1

It's been a while but we received an update through our affiliate team saying that the Chipstars Casino no longer accepts players from the UK.

We are now adjusting the casino's panel in accordance.

It's now time to adjust it back again .

I'm not making any demands here, I'm just asking very politely when my complaint will actually be processed. I've been waiting for a week now for Jozef to respond to my complaint. Where else should I ask other than here in the forum?

So I share my current progress.

Hello there.

This is not the place as said earlier. Actually, the right place is the complaint itself - we hold no power over complaint handlers.

Furthermore, kindly keep an eye on the timer - it says how much time is left for another turn. It was designed to prevent such conversations, you see?

Two days left.

I'm sorry to say that, the whole team is at their maximum hence there is no way to speed it up.

17 team members are currently handling at least 854 cases.

With all respect, I suggest waiting.

If the casino changed its rules again, it is unfortunate. Still, you as a player are welcome to update the review at any moment by taking the appropriate step:

I believe it is no secrete we just can't keep up with such changes daily or even monthly. For that, we also rely on players kind enough to share information.

We are not lawyers, so we keep consistent with the idea of providing all information about all casinos we can find.

Regarding matters considering licensing and legal or illegal, it is however more difficult than it seems:

"For example for Germany the interpretation of law and license conditions is still not fully clarified and according to several court decisions, German citizens are allowed to play in unlicensed casinos as long as the person is not on German soil. As well it is not prohibited to access online casino from Germany if a person does not play. What is limited by law is advertisement of unlicensed game of chance and using the word "casino". The whole matter of local laws, as already said, is very complex, and if it is necessary Casino Guru uses external legal advice and does not take any opinion in those legal matter related complaints. As already said, complaints resolution is focused on players safety and fairness."

The same goes for the safety index. Short version - Players in every country should get at least familiar with local restrictions to make correct decisions. We do our best to provide additional information. I'm convinced every UK player is aware of the UKGC.

We are not lawyers here, hence I won't keep engaging in this matter because I do not have time to study all local laws and restrictions. I care about fairness as we all do.

I believe you're missing one crucial point. Casino Guru is an online casino database and I believe we're the biggest database in the world. We try to provide players with every information we find about casinos and we try to help them when it comes to disputes between them and casinos. Being an affiliate enables us to do this for free so we don't need to ask for a commission based on the money we manage to get for the player.

The information we have in casino reviews are based on what we find on the casino website, on a filled form we sent to every casino and on details provided by players. We didn't make up the information about players that aren't accepted from the UK. It's possible that the casino changed their restricted countries or they possibly didn't provide us with valid information. We have solution for such cases where players can contact the guarantor as Radka pointed out above.

It's also necessary to mention that we generally don't agree with the approach where casinos accept deposits from restricted countries and whenever the player wins, the close the account or they only return the deposits. In such cases, they should return the deposits to all players who deposited from the restricted countries or they should pay out the winnings.

The logic behind it is very simple. When the player deposits money, they can lose them, but they should also have a chance for winnings. The casino can't create a situation where the player deposits money without having a real chance for winnings. So even though we don't decrease the rating immediately as you may wish, this is a serious thing. If we get a case where the circumstances I described above turn out to be real and the casino won't cooperate, it will always influence the rating negatively.