Chancer Casino - general discussion

If you want to discuss anything related to Chancer Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've had a real issues with this lot. They have closed my account and stolen a withdrawal of 300 euros as they say I have used a VPN to access their site?

Which makes no sense as accounts been verified, I have had previous withdrawals and I just checked, if you try and use a VPN you get this blocked thing which you can't ever pass.

Had to open complaint here.

Big warning here to all players.

Chancer.bet accused me of using a VPN from ireland or UK (still unclear) to use their site. I ABSOLUTELY did not. I provided my internet provider bill. I assumed they had made a mistake due to human error or system glitch as I had the account 2 months and was verified and did multiple deposits and withdrawals.

However they would not budge and kept pointing to their terms. So I downloaded NordVPN free trial and wouldn't you know it, it is IMPOSSIBLE to access their site via a VPN (see images below) however they do have a message that pops up encourging players to 'Change their country settings on the VPN'. This is clear entrapment, so players deposit and IF they win the casino attempts to say you cannot use a VPN (even though their site encourages you to change your VPN country settings!).

Thank you for your posts here. It is really good that others will learn about these practices of the casino.

Also, I believe that you have done good that you submitted the complaint here, and our team will do everything possible to help.

Hopefully, we will be able to investigate the whole matter, but to do so, first we'll need to get in touch with the casino.

So, let's wait for this to happen soon, together. What do you say?

How quickly did you receive your winnings? If using traditional Visa deposit/withdrawal?

Hey. Try to use the "reply" button so the user you ask your question to can get notified about it. 🙂

This casino is completely ironic towards the customer.. I made a deposit of 25 euros which was never credited, while the amount has been released by my bank which claims with proof that the amount has been properly entered into the casino.. So these scammers said as an excuse that this particular deposit was made because the deposit process was delayed (first time I've heard of it). So they said to contact the bank and if in a week the balance has not been credited to my account to send them a message so they can direct me what to do.. I sent a message and as is normal no one answers and they disconnect me from the chat. I wish I had one of them in front of me so I could have broken his head.. Far from casinos like these.. If there was justice, they should all be in prison for cheating the players.

Hi, these are always difficult situations to resolve. The player sees his deposit in the bank as successfully sent to the casino and the deposit does not appear in the casino. If you sent proof, I would see it as the right step on your part. What I do not see as the right step is that if you were to contact the casino after some time and you still did not receive the money, they will do nothing and will not even write it off to you. That is not very professional. So have you tried to inform the bank whether it would be possible to do something? I know that for example a chargeback could theoretically be an option if the casino does nothing about it and you did not receive the money, but that can also have negative consequences if you want to continue playing at other casinos.

That is why I would probably try to solve it differently first.

So is there anything you have in mind?

clear fraud.. they have yet to respond and they are not going to after so many hours...

I was thinking that theoretically you could file a complaint with us, but I know that as I mentioned it is difficult for our team to track something like this and they usually recommend waiting for some time. So I don't know if that would help.😕