Celsius Casino - general discussion (page 2)

Hey, I just wanted to say that the easiest thing to do would be to contact them with this problem. I see you realized it but probably too late when they suspended your account. Why didn't you write to the casino right before you created another account?

Theoretically you could file a complaint with us, but I don't know if that will help, but at least you can try if you can't contact them.  

I have noticed this issue as well and attempted to contact them via email, but unfortunately, I did not receive a response. Furthermore, I am unable to use the chat function because I cannot log in. I genuinely appreciate the site and would like to continue using it in the future, but I do not believe creating a third account to reach out to them would resolve the problem. This is why I am trying this platform in hopes of receiving a response.

I clearly understand your situation. Did you also deposit into the other account and have some money there and then it was blocked? Did you have any conversation where you told them to close that account and that you wanted to keep the other one? 

Please let me know.

Dont play to this thiefs. Look what they do when You win and try to get money. Celsius casino.

Hello, I found this post in the thread about incorrect merchant codes and I thought you might appreciate some help.

What specifically happened to you? The screenshot is fine but does not say anything concrete.

Hello I joined Celsius casino via a popular slot streamer and joined their site. I took the deposit bonus and completed wagering - initially I had an issue withdrawing but once I KYC they resolved it and i got my winnings to my bank.

I have since tried to redeposit using fiat but it didn’t work and after multiple contacts with the support team I asked if crypto deposits would work and was told yes. I have since deposited USDT (ERC) and it has not arrived

Oh I'm sorry, so when you deposited through the crypto casino did it tell you something about the deposit not arriving yet? They can't influence it if the money hasn't reached them yet. Did you try to see if the crypto transaction was successful and everything was fine? When did you deposit there and how long are you waiting for the money to arrive?

They eventually got back to me via the chat and explained that there was some issue with ERC20 deposits - I’ve used and been involved with crypto a long time so I was surprised at this.

To be fair to the casino, they then credited me with the deposit but on the TRC chain and then paid out the welcome bonus.

The casino is ok and I’ve had successful deposits and withdrawals - I just get the feeling sometimes the live chat are not that interested in helping and things take a really long time to resolve

So it worked out pretty well I would say in the end and not many casinos would have handled it that way. 

You have to give them credit for that. 

However, if they can improve on write-off time or overall dedication to players, then they have room to do so. 

Constructive criticism is never a bad thing.🙂

These scammers stole 959 euros from me. I won almost the entire amount playing slots. Instead of paying out my winnings, this scammer blocked my account and never responded to my email!

I'm sorry we couldn't even do anything about it, as they have not responded to us at all in your complaint.

I just hope that you avoid such sites now, right?

I had the same thing! Even though I won the entire amount playing slots! These are real scammers!

I filed a complaint with anjouangaming. I hope they can help me get my balance back. I don't know how to avoid these sites. The thing is, they pretended to be reputable at first. They accepted deposits quickly and paid out quickly. I never suspected they were scammers.

Let us know your updates at any time, of course.